Qwest Communications Bundling Disaster Denver Colorado

Bundling is just a bad idea. What seems like will be simpler billing actually gets WAY complicated. One bad move on someone's end and everything is screwed up.

I actually work for a totally different company, but we have bundling issues all the time. The worst is when the main company which handles the bundled billing as a whole (usually the telecom) unbundles the customer in error. This starts a chain reaction... since the customer didn't DISCONNECT their service with the other provider (like say Satellite Tv), but the telecom is no longer accepting their debits/credits for satellite tv service, because it was unbundled by mistake, the Satellite Tv provider has no choice but to create another account number so the customer can continue to get and be billed for (directly) their tv service.

Then, after the unbundling error is recognized and rebundled again, often this includes a huge cleanup of being double billed, one directly from the tv provider and one from the telecom on the tv provider's behalf, two seperate accounts. Sometimes these 'new unbundled' accounts have new contract terms automatically added to them. Mind you, this is all done via the computer system, not actual live people. The people have to clean the mess, which often involve escalation to higher up authorities in the company authorized to make such changes, and you have to spend forever on the phone getting it fixed.

This is only one bundled billing problem. You also have instances where one company will give you a credit (say the tv provider, for you being without service for a week or whatever), but that credit never shows up on the telecom bill. Telecom and Tv provider pass the buck back and forth, both blaming each other for the missing credit.

So, my advice, just stick with direct billing from each company. It prevents headaches like this.