• Report: #755394
Complaint Review:


  • Submitted: Tue, July 19, 2011
  • Updated: Tue, July 19, 2011

  • Reported By: Jafo — chino Valley Arizona United States of America
Internet United States of America

Qwest Century Link Change to Qwest for $29.95 But am being billed at $70.00 , Internet

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I switched to Qwest from my local Cable company. I was quoted 29.95 for internet and Basic home phone service. I received my first bill and am being billed at $70.00 + taxes for the service. I have a screen shot and an email from qwest saying it would be $29.95 and they refuse to honor it and say the best they can do is $59.95 Why would I want to pay ether when I can get it from my local cable company for $40.00. What legal avenues do I have to make them honor their email?


We just wanted to take a minute to say thanks for choosing Qwest.
Your order has been received and is being processed.
We've included a full breakdown of your order below. This info includes a Order Number you can use to quickly reference this order if you have questions.
If you have any questions about your services or need to change the date or time of your installation, give one of our service reps a call at888-658-3249
.Use this number if you call us with questions.
Here's your order number: NXXXXXXX2
We'll activate your service on: June 28, 2011
We look forward to being your service provider.
Your Friends at Qwest

You went with paperless billing. 
You've read the Terms and Conditions. You told us they look fine.

Your Monthly Charges
Qwest High-Speed Internet 1.5 Mbps and Basic Phone$ 29.95
Qwest High-Speed Internet 1.5 MbpsIncluded
Your Qwest @ Ease plan $0.00$ 0.00
Basic Phone ServiceIncluded
Qwest Wi-Fi, powered by AT&T Wi-Fi (included with service)$ 0.00
Your One-Time Charges On Your BillYour Self-Installation Kit$ 0.00
Your One-Time Charges On Your Credit Card
Activating your Basic Phone Service$ 0.00
Your Order Totals
Your Bundle Discounts$ 0.00
Your One-Time Charges$ 27.50
An Estimate of What You'll Pay Each Month$ 29.95*

This report was posted on Ripoff Report on 07/19/2011 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/qwest/internet/qwest-century-link-change-to-qwest-for-2995-but-am-being-billed-at-7000-internet-755394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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