Qwest Dont Want You To Save qwest what a scam Ripoff Logan Utah

You can FIRE them!!! Thats what i did. I got fed up with my phone bill getting doubled and my fax line getting hit with all the same taxes. There are many options to go with these days using VOIP. Thats what i did. Yes, there are some initial expenses with starting a new company, but if you can get past that, you will feel the satisfaction of knowing you have just cost Qwest a little money. Just think, if enough people did the same thing as me, Qwest might start to get the idea that they are not appreciated and that there are better options out there.

I remember when the Logan call center opened so I know I've worked for Qwest longer then you and I see accounts daily that have 3-5 year old wireless plans. These plans are not changed unless the customer requests a change.

I have several customers who refuse to deal with the call centers because of reps making unrequested changes to their accounts but as a company Qwest does not change wireless services with one exception: if you have a plan that is so antiquated it is no ,longer being supported by Qwest. (Example: The sweet $89.99 unlimited plan was discontinued six years ago and Qwest notified all customers with this plan and gave them the choice to move to a $104.99 unlimited use plan {that is still a cherry deal that employee's can't even get} or disconnect their service before a systems upgrade was made that rendered this dinosaur plan without a way to be maintained.) These plans had been non renewable for years so customers with these were not in contract anyway!!!

As far as Qwest customers not getting their promised prices in a billing center such as the one the former employee worked in our job is to fix bills that have errors. Of course the numbers are skewed then to seem like no one gets the price they were quoted the ones who do don't call in.

Secondly, the modem prices are available in two options and flavors rental or purchase, i recommend purchases to all my customers so they don't pay for a modem more than once. Whats odd is if your customer purchases the modem, your get double the sales credit versus a rental, in fact its in the employee's and the customers benefit to purchase the modem. However even with double the sales credit we are talking a rental versus a purchase on a modem makes about .005 on our paycheck hardly worth talking someone out of a rental if they don't want to purchase.

the Crediting policy, Qwest CSSA's and CSA's have a credit limit, your allowed to exceed this limit but it must be approved by your supervisor. If you were abusing that policy that would warrant termination which you were told about during training.

As far as qwest trying to hike prices, and make you pay more thats actually absurd in the market place today if qwest did have that in mind, we would not have any customers period. Its through providing our promise of value and keeping it to our customers that we are in business and that our business is growing.

Also i have dealt with customers who have not paid a bill in 3 months because they have been great customers with qwest before they have been sent out a disconnect notice.

It sounds as if you're just a bitter ex employee. Read below:

-Qwest does not terminate employees that issue credit. If you were term'd for this, you definitely had to be abusing your credit priviledges.

-Qwest does not just all of a sudden raise the price of PCS service.

-You failed to mention people who rent the modem do have the option to purchase it up front so they don't pay more than they have to. People understand this....the real life example of renting an apt. vs buying a house.

-Qwest DOES want its customers to save money. A company wants happy customers because they continue to spend money.

-Qwest reps do have a sales quota. I don't know why you're upset, they say that when you GET the job. Just because a rep has a quota, doesn't mean a cust will get bad service. Finding a usefuly product at a great price IS GOOD SERVICE for a customer.

-Qwest only charges the reactivation fee on the home line only, not the other services. Plus, its not 3 days, services are susp for 10 days before they are fully disconnect.