• Report: #855410
Complaint Review:

Ripoff Report | R R Autograph Auctions

  • Submitted: Sat, March 17, 2012
  • Updated: Tue, July 16, 2013

  • Reported By: DCGrabon — Jamaica New York United States of America
R R Autograph Auctions
5 Route 101A, Suite 5 AMHERST, New Hampshire United States of America

RR Autograph Auction REVIEW: RR Autograph Auction 100% Lifetime Guarantee of authenticity. Excellent Customer Satisfaction Commitment. RR Auction offers certified authentic quality collectibles. Boston, Massachusetts and Amherst, New Hampshire.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – RR Autograph Auction pledges to always resolve any issues, feel safe, confident & secure when doing business with RR Autograph Auction – Ripoff Report Verified™ as a safe business service .

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REVIEW UPDATE: January 5 2017: RR Auction remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. RR Auction is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, RR Auction has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, RR Auction has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever RR Auction remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 RR Auction is Ripoff Report Verified. [continued below]....


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to RR Autograph Auction for its commitment to excellence in customer service.

Ripoff Report’s discussions with RR Autograph Auction have uncovered a 30 year company philosophy of total client satisfaction. This means that clients can expect that RR Autograph Auction will work diligently towards finding a mutually satisfactory resolution to any complaints or concerns. RR Autograph Auction listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in offering some of the world’s rarest and interesting autographs, manuscripts, memorabilia and artifacts.

RR Autograph Auction’s owner, Mr. Bob Eaton, has informed us that satisfying customers and giving them what they paid for is their #1 priority. As a successful businessman, Mr. Eaton agrees with Ripoff Report, that it is critical to listen to his clients and respond properly and that any communication with a client is an opportunity to deliver exceptional customer service. Because an auction is really just establishing a marketplace for a buyer and seller to conduct business. Mr. Eaton understands that communication and problem solving is the only way for a successful enterprise like RR Autograph Auction to thrive, both now and for many years to come.

Another top executive of the company told us that Mr. Eaton's personal business philosophy is based on relationships, relationships that have been developed since 1980 with both buyers and sellers of authentic material. RR Autograph Auction's mission statement says it all: "Deliver Remarkable Results to our clients. Be Rare, Reputable, and Reliable." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “RR Auction quickly replied to my questions and fully answered them. They take customer service very seriously. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises." Another satisfied customer said, "Thanks again, you always provide the very best customer service so I can make the most informed and responsible bidding decisions!"
RR Autograph Auction is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report is based on comments made by Robert Livingston and Bobby Eaton in an interview held by a third party verification company with no biases toward RR Autograph Auction.

RR Auction in Amherst, New Hampshire is an auction house that deals with specialized merchandise such as high-end documents (like autographs from historical or celebrated figures) and memorabilia. According to their representative, RRA handles 22 auctions per year, and last year they handled over 20,000 items. They maintain authenticators on staff in addition to using third-party authenticators to verify each item before it is auctioned. RRA is a thirty year-old business that the representative says has been built on a tradition of reputable, reliable, and authentic items.

The representative believes that their company is set apart from competitors by their leadership in the niche auction houses through excellent customer service and reliable, authentic auctions. They offer a lifetime guarantee of authenticity on each item, and because they handle “almost all aspects” of the process in-house, they can cater auctions to the markets which combine sellers and buyers who have the same interests.

RRA receives leads for both sellers and buyers. The majority of the leads RRA receives come from sellers who have an existing relationship with the auction house, and the remainder from RRA’s reputation and word of mouth. RRA maintains a database of buyers and collectors and they estimate that their database encompasses 80% of the existing collectors, and the other 20% of buyers are achieved through direct marketing and sales leads. The RRA representative states that they are strictly an auction house, and have no direct sales venues.

RRA attributes their success to their hard work over the last 30 years; the sellers have become accustomed to receiving top price for their memorabilia, and the owner is very proud that checks are always sent out on time. The buyers know RRA utilizes third-parties to assist in verifying the authenticity of items, and “they have come to expect quality collectibles vetted for authenticity, complete with a certificate of authenticity and a lifetime authenticity guarantee.”

All auction items must pass rigorous tests to verify authenticity, and items that are not verified beyond doubt will be rejected by RRA. Additionally, both bidders and sellers are verified before they are able to participate in auctions, because they only want serious buyers and sellers.

In regard to customer follow-up, RRA employs one full-time person who is strictly dedicated to customer service. The RRA representative states that the “executive level” is always available to the customer, which seems to denote that the owners themselves will speak with the customers, and says that they strive for consistent communication through the entire process. Weekly customer service meetings are held to discuss all the aspects of the operation. During the actual auction, the seller is “kept apprised” of the status of their item. When the item is purchased, RRA says they keep in constant communication with the buyer from the time the package is shipped until it is received by the purchaser.


Occasionally, RRA receives complaints about variations between the item and the item’s original description, because often the item itself is described but not the frame or case that encloses it. Sometimes, buyers will doubt the authenticity of an item and wish to be refunded. For instance, RRA just resolved an issue with an item that was signed by all the inductees of the Baseball Hall of Fame, and had been verified by a third party. However, the buyer employed a second third-party verifier who refused to confirm or deny the authenticity, so the buyer wanted their money back. RR auction refunded the buyer the full purchase price of $20,000 at their own expense, without involving the original seller.

RRA’s standard practice is to “listen empathetically” to their customer’s concerns, and work with the customer to ensure they are satisfied. Their customer service motto is always, “Yes! Now what is the question?” They feel that some processes they need to change involve utilizing an expanded network of third-party sources for authenticity, and they want to see an improvement in their ability to answer bidder questions within 24 hours. They feel that, currently, they can only answer 80% within 24 hours and the other 20% within 48 hours. RRA feels that their entire executive branch knows their internal controls must be continually monitored.


RRA acknowledges that some individuals have complained about feeling deceived about the authenticity of their purchases. RRA responded by making it clear that their guarantee for authenticity is for the lifetime of the item. Purchasers who are concerned need to contact RRA and supply them the proof of purchase (such as a receipt, bidder number, or cancelled check). Item returns are accepted on an item that is deemed to be inauthentic; the purchaser simply needs to contact the auction house. At this time, no customer has contacted RRA with proof that their item was inauthentic. While they want to work for a resolution, they point out that the complaining party has to share in that desire, as well.

RRA is very proud of their reputation, their employee’s skills, and the abilities that have lead them to be industry leaders. They believe, in their business, that reputation is everything, and they assist their customers during the process and even years later.

In response to their involvement with Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program, they understand that Ripoff report is “there for the consumer”, and they believe in excellent customer service. They hope that by working with the Ripoff Report staff, they can understand the source of complaints against them.

RRA wants to determine if the sources of the complaints are authentic, and if not, how they can prevent the false complaints from being so detrimental to their reputation. If the reports are valid, they would like to use Ripoff Report as a third-party mediator to bring a resolution to the complaints.

RR Auction / Statements from the owner Bob Eaton.

I want to always try to convey an attitude of "yes" when advising RR Auction's customer service representatives. When a client asks us for something, we always want to answer "yes" and together figure out a way to make things work for everyone. We are very proud to represent the historic materials we offer at auction and we want to make sure we are proper stewards and that our clients are as well. Most importantly, this business has been successfully built because we have a passion for authenticity. You can be assured that what you are buying from RR Auction is the real deal."

RR Auction’s team of authenticators have expressed that they feel very comfortable working with the auction house because of their commitment to holding ethical auctions. One authenticator at RR Auction stated "I have seen Mr. Eaton choose not offer items that he could not back with his 100% money back guarantee. Even though the item was worth $100,000 and I told him I was 99% sure it was authentic, yet he chose not to accept it because of the 1% chance. RR Auction is very conservative in what they will accept, unlike other auction houses ”

RR Auction takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "RR Auction provides a very positive environment and they empower me to make decisions every day. Each day brings me new opportunities for suggestions and improvements are encouraged. Bob Eaton and the other executives are truly concerned about our contribution to RR Auction and are providing growth opportunities for us. Bob takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that RR Auction’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


RR Auction understands that with rapid growth, organizational systems sometimes get stretched too thin and that customer service is usually the first department to be effected. Recently, we have hired another full customer service executive as well as removed systemic bottlenecks to improve communication between our clients and ourselves.

RR Auction recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s investigation, RR Auction has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Eaton and many of his past and current associates, Ripoff Report is convinced that RR Auction is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program... A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..



R R Autograph Auctions Robert Eaton RR AUCTIONS Sold me a FAKE autograph AMHERST, New Hampshire

RR Autograph Auctions sold me a Fake autograph...I recently submitted the Neil Armstrong signed Photograph , that they sold to me, to a authentication company called PSA DNA and they deemed it likely not authentic and refused to issue an authentication. They said the signature was A-Typical.

I contacted RR Auction and they offered to send it to PSA DNA themselves and they promised me that they could get the autograph authenticated. I told them that since PSA DNA already rejected the autograph then it is a fake and I wanted a refund.  The only thing they offered me was for me to consign  it in their next auction.

I wanted a refund but we were at an impasse  and I will never buy from them ever again and I will not remain quiet about it. I will spread the word about this dishonesty.

This report was posted on Ripoff Report on 03/17/2012 06:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/r-r-autograph-auctions/amherst-new-hampshire-03031/r-r-autograph-auctions-robert-eaton-rr-auctions-sold-me-a-fake-autograph-amherst-new-hamp-855410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

#1 Consumer Comment

Found More Info about this on another Newsgroup site

AUTHOR: BOOKSHED - (United States of America)

There is another site about this auction company called Autograph Warnings and they state the following:

The arrogance of the top dog" Bob Eaton is finally taking its toll. The opening of their monthly catalog seems to have become an industry joke. "RR Auction is committed to offering authentic materialwe also add LOAs and/COAs from highly respected authenticators.. Highly respected? Says who????Over the years, Bob Eaton and his catalog has offered innumerable bad, forged, secretarial, wrongly identified signatures backed by his circus full of home made authenticators.

autographalert.com is notified on a regular basis of the fakes illustrated in RR Auction catalogs. Fakes in every field of collecting from presidents in the front of the catalog to sports in the rear. We do not publish all the times Eaton at RR has been notified by some industry giants about a forged autograph being offered by RR and authenticated by RRs choice of autograph authenticating imposters.

In the past it would be extremely rare to get Eatonto even respond to the free advice being given to him by experts. Eaton would ignore their guidance and counsel and continue to sell the bad item....In the past, very few could ever get Bob Eaton off his throne and on the phone. He is now apparently feeling the pain inflicted upon him by past supporters. Eaton is now on the phone and also sending emails begging for consignments. 

It doesnt appear to be working as one of his long time major supporters has had enough....The only one who cant tell these are totally two different signatures is Bob Eaton. Then insults the potential bidder adding his Certificate of Authenticity. Believe us, this is far from being an isolated incident. Want more proof Bob Eaton, a PSADNA autograph authenticator and his RR Auction has no clue. Study the genuine signature of Chaing Kai Shek above. Now compare it with the signed photo illustrated below.

The photo below is from RR catalog #327, November 14, 2007, item #365. Chaing Kai Shek photo mis-described byBob Eaton Soth Vietnam President Nguyen Van Thieu...We know whose signature is on the slip for item #185 but we are not here to educate Bob Eaton, we have tried for years and he does not respond, just ignores the experts and continues to sell the items he is told are not genuine, mis-described and mis-identified!...Bob Eaton, RR Auctions
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#2 Consumer Suggestion

The Problem is No One Really Knows

AUTHOR: PTR - (United States of America)

appreciate your concern that the Neil Armstrong autograph you bought from RR Autograph Auctions may not be authentic. It may be fake, it may be real. You dont know, I dont know, and most importantly, PSA/DNA doesnt know. If youve read my blog posts about PSA/DNA, the issue is that PSA/DNA claims to have the expertise to evaluate Armstrongs signature and signatures of just about every celebrity of every genre in world history, alive or dead. They do not. No one company, no matter how many so-called experts they have on retainer, can possibly have enough expertise to authenticate even half the celebrities on their list. PSA/DNA simply wants to solicit more submissions to make more money. Do they ever send back autographs saying they honestly dont know? Never.

RR may or may not have ripped you off, but PSA/DNA definitely ripped you off. The fact that RR told you they would get it passed by PSA/DNA should tell you all you need to know about PSA/DNA. This is the companys dirty little secret. Whether an autograph gets PSA/DNAs stamp of approval or not depends greatly on who the submitter is. If RR had submitted the same Armstrong you bought, it probably would have been judged authentic, but because it was you, it got a thumbs down.
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#3 Consumer Suggestion

Many Lies no common sense here

AUTHOR: BKaisen - (United States of America)

First off I am quite certain that this Armstrong pictured is 100% legit unless there is something that I am missing here.  If RR sold it although they claim out of hundreds they sold they did not sell this one then they are not guilty either way because this autograph is not a fake at all.

There is a man name Russ Still who is an expert on Armstrong Signatures and he should take a look at this one. I would bet on this one being genuine. There is a guy name Cornish that works for RR and he is an expert in astronaut signatures.

I believe the part about PSA determining this autograph to be fake. I think PSA is very hasty and sloppy in my humble opinion of them.

Before RR says they never sold this item they should examine it to see if it really is fake. Stating they never sold it without researching it is in my opinion hasty. Personally I think RR is simply denying that they sold a fake but if they actually did sell this item pictured then they sold a real Armstrong signature. It is unfortunate that the original poster did not show the inscription as well. If the original poster is telling the truth then the complaint should be against the authentication company that told him it was fake because they don't have  know what they are doing in my humble  opinion.
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#4 Consumer Suggestion

Cheesy Business Affairs

AUTHOR: GDGIBLET - (United States of America)

Mr. Eaton does indeed hate to be outbid at auctions,and who doesn't ?  Bob carries a can of "Squirty Cheese" in his shirt pocket. When some foe outbids him , he walks over with his squirty cheese and gives his opponent a face full of squirty cheese ! This may seem unfair but it is perfectly legal because Bob carries a special permit to carry a concealed can of squirty cheese !

I heard a similar story about about an Art Collector at Christi'es  auction house except that story involved a can of  Reddi Whip ! I don't know if Reddi whip requires a license or not.
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#5 Consumer Suggestion


AUTHOR: BriBrendanj - (United States of America)




BBB ACCREDITED BUSINESS SINCE 05/27/2011RR Auction(603) 732-4280View Additional Phone Numbers5 Route 101A, Suite 5, Amherst, NH 03031bobby@rrauction.comView Additional Email Addresseswww.rrauction.comOn a scale of A+ to F...A+ Reason for Rating..No Consumer complaints ..BBB Ratings System OverviewSharePrint BBB Business Reviews may not be reproduced for sales or promotional p

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#6 Consumer Suggestion


AUTHOR: BriBrendanj - (United States of America)




BBB ACCREDITED BUSINESS SINCE 05/27/2011RR Auction(603) 732-4280View Additional Phone Numbers5 Route 101A, Suite 5, Amherst, NH 03031bobby@rrauction.comView Additional Email Addresseswww.rrauction.comOn a scale of A+ to F  ..A+ Reason for RatingBBB Ratings System OverviewSharePrint BBB Business Reviews may not be reproduced for sales or promotional p
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#7 REBUTTAL Owner of company

To the attention of Roger Epperson

AUTHOR: JUSTICE777 - (United States of America)

Roger has been a fraud for years .Look at his website and you will see .Roger doesn't give refunds on ANYTHING he sells .He has a endless supply of autographs that he puts his JSA stickers on that are forgeries .One big scam  .If you ask him for pictures with any bands or stars nothing but B grade stars .Look at a picture of this dork with his white hat on his REAL website .

Roger is  a forger .Endless autographs no pictures just a homo abusing his power .

Rumor has it that he also plays with Tara E! DISGUSTING !!!!!!!!!!!PERVERT !!!!!!!!!!!

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#8 Consumer Comment


AUTHOR: Mike - (United States of America)

I would be very interested in your documents. They may come in handy very soon.
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#9 Consumer Comment

RR Auctions

AUTHOR: Mike - (United States of America)

I would like to hear from anyone who has had a problem with RR Auctions, Bob Eaton, Roger Epperson regarding authentication, business or refund issues.
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#10 Consumer Comment

RR Auctions Complaint

AUTHOR: Mike - (United States of America)

You state you "guarantee everything we sell 100%". Is that a fact. Let me ask you a question: When a client contacts you about autographed music memorabilia they purchased from your company, RR Auctions, and notify you that they submitted multiple items they purchased from RR Auctions, sent them to PSA/DNA Authenticators for further authentication, and are notified by PSA/DNA that every, single item submitted to PSA/DNA for authentication was rejected, what steps do you take with that customer?

Now, RR Auctions company policy provides that a "100% refund" will be given the buyer should any autograph be found not to be authentic by a third party. www.rrauctions.com. It's right there. Do you honor this policy when a client notifies you of something as I just described? Are they ignored? Do they have to hire attorneys to force you to honor your own company policies? Do you try to run them through the mill? Stall? What?

I beliebe Bob Eaton owns RR Auctions. Bob Eaton is also an "autograph consultant" for PSA/DNA Authenticators. I'm curious how the example I proposed above, would be seen by a jury.

For a little education, I would like your comments RR Auctions as well, on the following "authenticators" question:

RR Auctions authenticates its own materials and has Roger Epperson as one of their rock and roll music autograph authenticators. 

Roger Epperson owns his own rock and pop music autograph company called "Real" in Texas. Epperson buys and sells AND authenticates his own items which he sells and profits from.

Roger Epperson is a former employee of PSA/DNA Authenticators. Bob Eaton is a current "autograph consultant for PSA/DNA Authenticators.

Roger Epperson and Bob Eaton are "autograph experts" for James Spence Autographs, also known as "JSA", another autograph consulting/authenticating company. James Spence, interestingly enough, is also a former employee of PSA/DNA Authenticators.

I'll stop here for now. I would be interested in your response to these questions RR Auctions and look forward to reading them.
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#11 Consumer Comment

RR Auctions Complaint

AUTHOR: Mike - (United States of America)

Your story is interesting to me. Would you mind posting more details about what happened to you such as who did you communicate with at RR Auctions, their reason for not refunding your purchase price etc?
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#12 Consumer Comment

Typical Dealer can not admit an ERROR

AUTHOR: Frances Mobley - (United States of America)

I know the POSTER of this. He is an avid Autograph Collector. I also have seen Bob Eaton in action. I contacted this poster and gave him two pages worth.

Bob Eaton used to attend my cousin's Auctions in Connecticut and he used to throw tantrums when someone outbid him. Bob Eaton also sold at several shows in the area. He is a hot head.

In 1987 , Smokey Joe Wood's son out bid Bob and bob could not take it like a man.

Bob Eaton has Two rules:

1. Bob is Always right.

2. If Bob is ever wrong, then re-read rule # 1

About fifteen years ago, Bob Eaton became angry with Michael  Minor and sent out a considerable amount of  mail that both defamed and slandered Mr Minor.

I gave Mr. Grabon two pages worth and told him to post it all in his rebuttal. TWO FACTUAL PAGES !!

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#13 Author of original report

Not Surprised at this report !

AUTHOR: DCGrabon - (United States of America)

About twenty-five years ago RR was called RR Enterprises. Bob Eaton was at the helm of this group. Bob Eaton and his crew would go go various auctions around New England. I actually saw these men in the height of their glory, sitting in the back row at Brian Riba's auction at the Ramada Inn in Wethersfield Connecticut. Good ol' Bob was getting out bid by a gentleman seated in the front row. In a moment of anger Bob shouted out " Check His Credit !!!"  and Dale Stulz(the auctioneer) replied "That is Not My Responsibility". This was the only time that I had ever seen tempers flair up at one of Brian's Auctions.

Bob always gets what he wants and when he does not get what he wants then his angry side shows its ugly head.  As far as authenticity goes, many items on RR really do appear authentic. I would say there are a number of number of items in each auction that I would never touch at all . I think Bob gets mad and his staff members are afraid of Bob so they leave Bob alone if he wants an item to be real.

In 1990 I saw Bob's face turn crimson red because at a UACC autograph show in NYC, a potential customer was going to buy a very expensive item and another knowledgeable observer clued in that customer about the item being secretarially signed .

There are only two rules when you do business with RR;

1. RR is ALWAYS right.    2. If RR is ever wrong,then re-read rule #1.

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#14 Consumer Comment

if you're gonna lie, then lie. don't get caught up in that s**t later

AUTHOR: Celebritysigs - (United States of America)

 you suppose to get it graded first then sell. you're such a moron! get it right the first time. everybody in this autograph scam racket know this rule firsthand. i pay my psa buddy who own a card shop to authenticate all my fakes. yes, I said fake, fake, fake. try saying it 3 time faster than i can. lol. that's the way you do it. not the other way around. your guy was smart and went and see a legitimate psa dna dealer who isn't affiliate to you who did the righteous thing. guess what? you lose, he lose. you both lose money but now your customer going blah blah blah on you on here and anywhere else there is an outlet to expose you as a fake. come work for me while this s**t die down. 
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#15 UPDATE Employee

The post above is a hoax

AUTHOR: RR Auction - (United States of America)

We have never offered this particular autograph on a Neil Armstong photo nor have we dealt with a Mr Grabon.

We invite Mr Grabon of Jamaica, NY to please post his correspondance with PSA and my company here.

We do not believe Mr Grabon will be able back up his claims with any evidence because this post is a hoax.

If you have read this complaint, regardless of wether you believe it to be accurate or not,please contact me directly at 603 732 4280. 

We are the worlds largest dealer in non-sports related authentic autographs, have an impeccable reputation and we guarantee everything we sell 100% to be authentic without time limit.

Also, should you have a Neil Armstrong autograph, please contact us for a free appraisal. 
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