Report: #981835

Complaint Review: Rac acceptance- rooms to go

  • Submitted: Thu, December 13, 2012
  • Updated: Sat, December 15, 2012
  • Reported By: Britt — Fort Worth Texas United States of America
  • Rac acceptance- rooms to go
    Alliance town center
    Fort Worth, Texas
    United States of America

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In April of 201/ I purchased 1400$ worth of furniture from rooms to go. I put down around 200$ and financed the rest through rac, I have made my payments of 160$ monthly on time. Being that I'm almost paid up I called to find out how much I had left and I was told that I had 1110$ out if 1400$ still remaining due to lease fees, I was never explained this. Basically since I purchased my furniture I've been paying 40$ to the principal monthly and the other 120$ has to to fees. How this has happened I'm baffled! All the customer service I get is" you signed the contract" but no one in their right mind would do this. I can't believed I was conned so badly and no one will fix the situation to do the right thing. I will never do business with either company again. If anyone out there has any information that would help me, I'd greatly appreciate it!
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This report was posted on Ripoff Report on 12/13/2012 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rac-acceptance-rooms-to-go/fort-worth-texas-76131/rac-acceptance-rooms-to-go-deceptive-financing-fort-worth-texas-981835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 Consumer Comment

And The Answer Is...

AUTHOR: Jim - (USA)

What are these fees for?  What is your interest rate?  How long is the loan for?  Are these "lease fees" or interest? 

You wrote this report, right?  You have a command of the English language, correct?  All the answers to the above questions are contasined in the contract.  Did you READ the contract BEFORE you obligated yourself to the terms and conditions of that contract?

I think we all know that answer!
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#2 UPDATE Employee

Hi I work at RAC

AUTHOR: JanaReed - (United States of America)

Im very sorry to hear about the issues youve been having with your agreement. I know the company would want to get some more information from you so they can see how they might best be able to help. If youll get in touch with the Customer Care team at 1-800-422-8186, they can chat with you more to see what they can do. Hope this was helpful! Thanks.
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#3 UPDATE Employee

Rooms To Go

AUTHOR: David_RTG - (USA)

I apologize if there was any confusion while working with Rent A Center on your financing.  If you feel that there were any errors made in regards to the account, there is a Rent A Center representative at the location that you made the purchase at that would be able to take a better look into this for you. 
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#4 Consumer Comment

So, did you sign the contract, and....

AUTHOR: Ken - (USA)

were you in your right mind?

What DOES the WRITTEN contract say?

"I can't believed I was conned so badly and no one will fix the situation to do the right thing."

What would be the "right thing" if you did sign the contract and it DOES state what they told you?

" I was never explained this."

That's what WRITTEN contracts are for, they show plainly what you and the company agreed to when it's signed. Oral contracts are usually worthless.
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