Report: #968050

Complaint Review: RAC Acceptance

  • Submitted: Mon, November 12, 2012
  • Updated: Tue, November 13, 2012
  • Reported By: Dean-O — hot springs Arkansas United States of America
  • RAC Acceptance
    605 Albert Pike
    Hot Springs, Arkansas
    United States of America

RAC Acceptance Deceptive practices, Charging me for "insurance", DM lies Hot Springs, Arkansas

*UPDATE Employee: Hi I work at RAC

*Consumer Comment: kenny's rebutts are inappropiate

*Consumer Comment: I only have one question....

Show customers why they should trust your business over your competitors...

I "financed" a mattress set and head board thru RAC in August 2012. When  i made the second payment via telephone, the manager, Derrick said he would send my reciept via USPS. When I opened it and read the reciept, I discovered that I am paying for insurance that I declined when the account was opened.

I then told him to remove it and he promised he would. Guess what? Now he claims that it cant be removed and I am also paying for Benifits Plus. These are unwanted and are not explained when the contract was signed. I inquired about these add ons when i signed and was told they would be removed. Now I Have tried contacting the managers District manager, Tina, and she is very rude. I tried explaining to her in person when she was in Hot Springs, and she talked over me and tried to make me feel foolish. I then wanted to exercise my "early payout" option on my mattress and headboard and was told I had to wait until the end of the month!??

That evening while I was out with my girlfriend at Applebees, I saw the DM and manager sitting at the bar. My girlfriend suggested that i try and a more subtle way to discuss my account. I approached her and offered to buy her another martini and the store manager Derrick jumped up in an aggresive manner. I was taken aback by his behavior. This appeared to be an inappropiate relationship between the two of them. Needless to say I will mail my payment in and payoff the full amount at the end of this month.

Stay away from RAC Acceptance and save yourself the headaches.
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This report was posted on Ripoff Report on 11/12/2012 11:29 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Hi I work at RAC

AUTHOR: JanaReed - (United States of America)

Im very sorry to hear about the problems youve been having with your contract. We want to make sure that customers are paying for exactly what they signed for, with nothing more or less than that. Please give us a call at 1-800-422-8186 and we will see what we can do to try and get this taken care of and removed from your payments. Thanks.
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#2 Consumer Comment

kenny's rebutts are inappropiate

AUTHOR: The Outlaw Josey Wales - (United States of America)

such a waste of rebutts
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#3 Consumer Comment

I only have one question....


" I was taken aback by his behavior. This appeared to be an inappropiate relationship between the two of them."

What is "inappropriate" about the "relationship" and what business is it of yours?
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