I bought a sofa love seat set, and a bedroom set (Dresser mirror, nightstand, and headboard/foot board) from Exclusive Furniture, totaling $3000 total, tax included. RAC Acceptance is set up inside of Exclusive Furniture. I filled out a contract with them In June of 2011 to finance my furniture for 2 years. I actually paid it out in 2 1/2 months. Come to find out, no matter how much I paid they were only applying my minimum payment which was $149 towards my balance and putting my overage in what they call a suspense account. I never paid the minimum, I always paid large amounts. When I came in the store in September to pay the furniture off at which time my balance should have been $150 they're now saying I still owe $700. we argued back and forth I showed her all my receipts where I had paid large sums. Her computer showed different amounts that I had paid. She stated it was because they have to take out for insurance etc which was about a $15 dollar difference.
She called her boss on the phone arguing back and forth about I have my receipts and they don't match up with whats in the computer. The boss lowered my balance to $500. I told him no that's still not right. I left the store. I come in the store again and amke another payment of $180 on October 27th and she tells me we shouldn't have taken your payment because you have over $700 dollars in your suspense account (Overage). I said that's what I've been trying to tell you. She said we owe you $239 dollars which will be mailed in 7 to 10 days. She gave me my paid out Certificate. That night she called me back and said My computer was $500 short, I made a mistake your payout was $1200. You still owe us $ 500 more dollars. The problem is they wanted me to take 2 years to pay the account out so I could end up paying $8000. I paid it out in 2 and a half months.
I WILL NEVER USE THEM AGAIN. THEY ARE A BIG RIP-OFF. I SHOULD HAVE READ THE REVIEWS FIRST AND SAW ALL THE NEGATIVE REPORTS ABOUT THEM HOW THEY HAVE RIPPED OFF SOOOOOO MANY OTHER PEOPLE.
Jeannie, Texas City, TX