Complaint Review: RAC - Rent A Center
RAC - Rent A Center Refuses To Update My Credit Report / Score After Items Were Paid On Time & Paid In Full. Riverside, California
*Consumer Comment: update your own credit
*UPDATE EX-employee responds: ignorance is not RAC's fault
I recently walked into Rent A Center and spoke with Becky- told her I am trying to build my credit score everywhere I can, because I am trying to buy a home and the more good credit, the better.
She said, "Sure, come on in...I understand"! I went in and purchased a laptop on credit. Made every payment on time and paid it off.
Wow- pulled up my credit report a couple of months later, and it did not show up! However, the leather couch & loveseat I purchased from Macias Furniture showed up and boosted my score!
I questioned Becky at the store and she retorted, "I don't make a note when someone pays something off, I only report to the credit agency if someone is late on a payment. Whoever is checking your credit score can call me and I will tell them over the phone".
HUH? No one calls individual companies when pulling up your credit report...plueeeze!
Before questioning her, I had also purchased a big screen tv and a stand totalling over $2500. Have made every payment for both on time...however, since it is not going to boost my credit score..I am going to return both and go back to Macias Furniture.
She lied. When I first walked in, she said she understood my need to build credit and agreed they would do that-absolutley. Interesting how people lie to make a sale.
Thanks for reading, I hope this helped some people out who are trying to establish or build their credit!
This report was posted on Ripoff Report on 01/29/2010 06:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rac-rent-a-center/riverside-california-92507/rac-rent-a-center-refuses-to-update-my-credit-report-score-after-items-were-paid-on-t-561730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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