Radio Shack Horrible Customer Service Even Worse Return Policy Tucson Arizona

Here are the basic steps for a RETURN from radio shack.com and Im sure from the back of your receipt too

Before visiting the store, place the item securely in the original package.
Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your Ship Confirmation e-mail or your online purchase receipt displayed during Checkout.

All products must be returned in good condition, in original boxes, and with paperwork, parts and accessories to ensure a full credit.
Take the package to any RadioShack retail store.
The store associate will process your return and issue you a credit.


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I know there was some issues with tom tom one 3rd edition and they all were sent back cause they were all defectives,but still need your receipt and all original package or box ect ect,also its 30 days for money back or 90 for store credit,anyway I did refund for a gps and the customer didnt had the package,I did it anyway,I knew it was defective but the true is we are not suppossed to take anything with out the package specially if its an expensive item cause RMAC the place we send them in,even if one little piece is missing they wont give us the credit for the item. Read the back of your receipt again and u will see the returns policy.

Here are the basic steps for a RETURN from radio shack.com and Im sure from the back of your receipt too

Before visiting the store, place the item securely in the original package.
Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your Ship Confirmation e-mail or your online purchase receipt displayed during Checkout.

All products must be returned in good condition, in original boxes, and with paperwork, parts and accessories to ensure a full credit.
Take the package to any RadioShack retail store.
The store associate will process your return and issue you a credit.


=======================

I know there was some issues with tom tom one 3rd edition and they all were sent back cause they were all defectives,but still need your receipt and all original package or box ect ect,also its 30 days for money back or 90 for store credit,anyway I did refund for a gps and the customer didnt had the package,I did it anyway,I knew it was defective but the true is we are not suppossed to take anything with out the package specially if its an expensive item cause RMAC the place we send them in,even if one little piece is missing they wont give us the credit for the item. Read the back of your receipt again and u will see the returns policy.

Here are the basic steps for a RETURN from radio shack.com and Im sure from the back of your receipt too

Before visiting the store, place the item securely in the original package.
Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your Ship Confirmation e-mail or your online purchase receipt displayed during Checkout.

All products must be returned in good condition, in original boxes, and with paperwork, parts and accessories to ensure a full credit.
Take the package to any RadioShack retail store.
The store associate will process your return and issue you a credit.


=======================

I know there was some issues with tom tom one 3rd edition and they all were sent back cause they were all defectives,but still need your receipt and all original package or box ect ect,also its 30 days for money back or 90 for store credit,anyway I did refund for a gps and the customer didnt had the package,I did it anyway,I knew it was defective but the true is we are not suppossed to take anything with out the package specially if its an expensive item cause RMAC the place we send them in,even if one little piece is missing they wont give us the credit for the item. Read the back of your receipt again and u will see the returns policy.

Here are the basic steps for a RETURN from radio shack.com and Im sure from the back of your receipt too

Before visiting the store, place the item securely in the original package.
Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your Ship Confirmation e-mail or your online purchase receipt displayed during Checkout.

All products must be returned in good condition, in original boxes, and with paperwork, parts and accessories to ensure a full credit.
Take the package to any RadioShack retail store.
The store associate will process your return and issue you a credit.


=======================

I know there was some issues with tom tom one 3rd edition and they all were sent back cause they were all defectives,but still need your receipt and all original package or box ect ect,also its 30 days for money back or 90 for store credit,anyway I did refund for a gps and the customer didnt had the package,I did it anyway,I knew it was defective but the true is we are not suppossed to take anything with out the package specially if its an expensive item cause RMAC the place we send them in,even if one little piece is missing they wont give us the credit for the item. Read the back of your receipt again and u will see the returns policy.

The store was completely in the wrong by not allowing the exchange of this item as you did have all of the required items. If they were that concerned about a little piece of plastic, then they could have just used their ability to ICST (order) an identical unit from another store and kept said packaging from the new unit. What you need to do is call our support line at 1-800-THE-SHACK and let them know what happened. At that point, they will either forward your complaint to the District Manager in charge of that store, or they will just give you the DM's telephone # and address so that you can contact him/her directly. If you were in my district, I would just recommend that you come to my store, but since you're on the other side of the country, thats all I can tell you to do. I hope this helps!