RadioShack Refused to service RadioShack device and tried to sell new one. Lakewood , New Jersey

I can't speak for why the employee in the Lakewood store would tell you that information, but it isn't true. It is true that if you didn't purchase a protection plan, there is nothing he can do without charging you. However you said you were willing to pay for repair. That, we absolutely do.

For a troubleshooting fee, we can send your scanner out to be assesed, and you will then be contacted as to what is wrong with it, and how much it will cost to repair it, and you can then decide whether or not to proceed with the repair. This service is not just restricted to Radioshack products either, you can bring any eelectronic item you own of any brand name, and receive the same service.

It is always a good idea to call around to the other Radioshacks in your area to be sure. Some seem to know more than others.

Below is the address and phone # of the store.

179 E Kennedy Blvd
Lakewood, NJ 08701
732-364-7507

What happened here is the employee was unfamiliar with how to process a service center repair claim.  Please forward me the address of your local store, and I will ensure training is addressed and poor service does not continue.