Complaint Review: Radnor Veterinary Hospital
- Radnor Veterinary Hospital
107 North Aberdeen Avenue
- Category: Veterinarian Services
Radnor Veterinary Hospital Len Donato Concerned more about reputation than family member. Wayne Pennsylvania
*REBUTTAL Owner of company: I hope Tiki is well
*Author of original report: Please keep meaningless comments to yourself.
*Consumer Comment: Not sure on this...
I do not believe any other individual or organization has a hidden agenda or vendetta against this practice. The following is an actual occurrence; please use your own opinion as to whether or not this is the right place for you and your loved one.
We took our beloved family member to this practice. What ensued was a literal nightmare. She needed semi-urgent care. An examination was performed, x-rays were taken and an office procedure was scheduled. Please note: the trip to this particular practice takes three hours one way, and is six-hour, or more, round trip. This occurred during a holiday weekend and week, being July 3.
The office was contacted at 8:15 am, but no one was there to answer the telephone. As such, a message was left that the patient and family were on their way. An office staff member called back at 8:30 am, who was reminded of the travel time and requested to call back immediately if there was a problem. The office was contacted again around 10:15 am, but once again and for the next four attempts, there was no answer. On the fifth call, a voice mail had to be left stating traffic was horrendous. A staff member called back and left a voice mail on the patient’s family cellular phone at approximately 11:00 am, which stated, "The doctor is gone for the day.” Upon receipt of the voice mail, the office was immediately called back and told there was nothing that could be done now, and we had to be seen.
In fact, a tractor-trailer had flipped over on the Blue Route, it was closed and an alternative route had been undertaken but was taking longer than expected. The staff member was asked to contact the doctor and request he return to the office. The patient's family was adamantly advised no such action would be undertaken, and told to go to Pennsylvania University Veterinary Hospital and get an emergency procedure performed there. This instruction was ridiculous. The procedure was necessary and time was of the essence. The procedure would be double the cost, and Penn does not do the procedure as an "emergency.” Therefore, the soonest Penn had available was July 19 or 20. The office was called back and told the patient was coming anyway due to the aforementioned information received by Penn. Thus, it was imperative the doctor, Len Donato, be required to return as soon as possible.
The harsh elements of 90+ degrees and protracted trip length were going to be problematic. The family was advised they could leave the patient at the practice. Here is the catch; no one would be there and the practice did not have long-term oxygen therapy. What???? Upon arrival at the practice, the family was again advised to go to Penn and the same information was exchanged. Regardless, Dr. Donato's staff was asked to contact him directly so we could speak to each other, review the issues and stress the salient points. Obviously, we believed he had not gotten all the data surrounding the circumstances. Otherwise, how could his judgment be so harsh? How could he be so cruel? Well, one look at the reviews and overall opinions as to behavior and attitude speak volumes. It is unfortunate we did not know this prior to scheduling any appointments with him.
As a side note, he seemed fine initially when attempting to gain our trust and business. It was only after he felt inconvenienced or that we were trying to somehow take advantage of him that he showed his true colors. When we first came to his practice, he was going to be in surgery on a Friday. When we attempted to schedule the procedure, it had to be on a Monday or Tuesday. When the patient was unable to travel due to the auto air conditioner having stopped working, which would cause the patient to have a stroke, no one at the practice seemed to care genuinely about the details.
After the fiasco of the holiday and the 10-hour round trip, this doctor was clearly advised the adverse affects on the patient prevented the procedure from being done on Wednesday, which was scheduled on Monday after the doctor walked out on us, the patient and the procedure. In any case, we sought the procedure be done on Friday of the same week as he had done for another patient. This would prevent undue delay. We were told to go screw off, essentially. We were demanded to be there the following week on Monday morning by 9:00 am or else, you guessed it, go screw yourself again. We also sought to speak directly with the doctor on several occasions prior to Monday. He never contacted us, so we believe it was his bad attitude and blatant refusal to have open dialog.
The next event was equally awful. Any veterinarian that contacted this office or the doctor was told in no uncertain terms what PITA's we were (pain in the a*s) type people. This same practice and office went on to disparage and defame us to the extent that three other practices will not even see the patient, despite what we try to tell them. One has gone so far as to state they spoke directly with Dr. Donato, and then hung up on us, after we were told to....yes, go screw off again. Sound familiar???? You know what they say, there is no such thing as coincidence.
This report was posted on Ripoff Report on 07/18/2017 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/radnor-veterinary-hospital/wayne-pennsylvania-19087/radnor-veterinary-hospital-len-donato-concerned-more-about-reputation-than-family-member-1386364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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