Report: #1167640

Complaint Review:

  • Submitted: Tue, August 05, 2014
  • Updated: Tue, August 05, 2014
  • Reported By: PeelerPlod — Westmont Illinois
    85 Enterprise Suite 100, Aliso Viejo, CA 92656
    Aliso Viejo, California
    USA Advertised HP5100 Fuser, OEM Outright - Q1860-69032-OEM. I received fuser assembly with flaking coating and rusty spindle. NOT OEM Aliso Viejo California

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Monday, July 28, 2014 10:37:02 AM: Sent complaint to   Estimated email response is 3-5 days



Item advertised as Genuine OEM Hewlett Packard new fuser "HP 5100 Fuser New OEM RG5-7060 Brand New"


Fuser arrived quickly - thank you, BUT within the SAME month of ordering the coating on the fuser roller started flaking off. We also noticed that the spindle or axle holding the rubber transport wheels is rusty.


We do not believe that this fuser is a "HP 5100 Fuser New OEM RG5-7060 Brand New"


Please replace this fuser with the one that you advertised i.e. OEM New.

Attached are 4 pictures showing the damage and rust.


You appear to only allow 1 picture, but I have more showing rusty spindle


Tuesday, August 5, 2014 3:28:25 PM: 

On Monday, July 28, 2014 at 10:37:02 AM: I sent complaint to http://www. [continued below]....   You stated that the estimated email response is 3-5 days. 6 days is TODAY, Tuesday, August 5, 2014.


Still have not had any response. So I join the many complainants of Rakuten and tell the world "They are crooks"
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