Complaint Review: RAM Cabinetry
RAM Cabinetry Poor business ethics and practices, poor attitude, poor customer service West Chester, Pennsylvania
*Author of original report: RESOLVED - REVIEW IS RESCINDED. We have mutually agreed there were unusual and non-typical circumstances involved in this renovation. We both rescind our comments and put our differences behind us.
*Author of original report: RESPONSE TO COMMENTS made by RAM Cabinetry:
*REBUTTAL Owner of company: Ram Cabinetry is committed to Excellence, Craftsmanship and Professionalism
Questionable work ethics.
Poor business practices, poor attitude.
Poor communication from staff and workers.
Constant prodding to get the work done in 6 continuous working days as promised, but it never happened.
Only fixed incomplete job details when I insisted it be done in a professional manner.
Required constant badgering to get details done properly. Not a detailed oriented person as he claims to be.
No concerns or respect for my renovation schedule which would continue after he was done.
Had constant interruptions and delays for an inconsistent workday schedule.
Crew worked 2-3 hours most days before being pulled off to go to another job, when there was much more work to be done on mine.
Unprofessional attitude, poor people and customer service skills.
The work was good, but is over-shadowed by all of the above happenings.
14 working days and 7 weeks for a "6 day job". What a disgrace to the profession.
RAM Cabinetry was contracted in June, 2012 to start their work right after the completion of other work from another contractor, with whom RAM has worked with in the past on similar types of situation. In June, the first contractor said his work would begin around the middle of Sept, 2012, and would give a definite date at the beginning of Sept. He and RAM were in touch with each other to coordinate this 3 months before my project began, and both told me there should be no problems in making this happen (a quick transition of the completion by the 1st contractor, and the start of RAM's project).
At the end of August, 2012, the 1st contractor's start date was to be Sept. 17, and would take about 7 working days to complete, and RAM was told by him of these dates so RAM could quickly follow up with the minimum of delays for starting his part.
The 1st contractor completed his part as promised, in 7 working days, ending on Tues. Sept 25., and several days before completion, had informed RAM of the projected completion date. I contacted RAM with the same information and had to wait several days before being contacted that RAM"S start date would be Wed. Oct. 3, and the job would take about 6 working days with his crew being there every day. (This would be an expected completion date of Thurs. Oct 11). At this point I had no choice, but was not happy about the delay in starting.
This is where I started hearing a lot of "I'm sorry, I forgot, I don't know, I apologize," responses from the staff, the crews and Russell March, the owner of RAM. When I asked if the crew was coming back the next day, the response was "I don't know, that is up to Russell". Russell would be lax in returning my calls to answer my questions about this, then had his staff call a day or two later, at times. Remember, he said 6 straight working days. With a lot of badgering on my part to get the job done quickly as promised, RAM's last day was Thurs. Oct. 25 for what they considered the job as being completed, 12 working days after starting.
I withheld the final payment pending the completion of a few items that RAM had not fixed. Russell called me Wed. Oct. 30 asking for the balance due, and we both had heated conversations about the job. When the dust settled, I said he would get the balance due once the remaining items were completed. The next day, bright and early, he arrived to fix it, I paid the balance, and asked him to install a trim piece along a panel that was damaged by the crew. He didn't have it, but said he would get it and have it fixed. Two weeks later on Thurs. Nov. 15, I called him to find out what the delay was. Friday I got a call from the staff stating that the "trim piece was in the shop ready for me to pick up". Turns out he wanted me, not him or his crew, to install it on my own, because he couldn't make it for 2 weeks due to his schedule. Mind you this is a 5 minute job for him with all the tools and equipment. And to think I trusted he would at least keep his word after an amicable parting when I paid the balance.
I should have withheld some of the balance until the job was really done. Foolish me. It took until Nov. 20th, the date I picked up the trim, to truly complete the job.
This report was posted on Ripoff Report on 12/08/2012 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ram-cabinetry/west-chester-pennsylvania-19382/ram-cabinetry-poor-business-ethics-and-practices-poor-attitude-poor-customer-service-we-979566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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