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Report: #448844

Complaint Review: Ramka Ltd (Sound Taxi) - Kiev Internet

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  • Reported By: Astoria New York
  • Author Confirmed What's this?
  • Why?
  • Ramka Ltd (Sound Taxi) http://www.soundtaxi.info/ Internet Ukraine

Ramka Ltd (Sound Taxi) This software CAN NOT be moved if you replace your computer. Kiev Internet

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To be fair, the software works very well and did exactly what I needed it to do, BUT, when the motherboard in my computer failed and was replaced by the manufacturer (Shuttle) the license code no longer worked because the machine ID had changed. Sound Taxi either could not or would not resolve this problem, simply sending me a series of different codes to try, none of which worked. I was very cooperative, sending them screenshots of the error reports etc. but in the end, I have paid for a piece of software which lasted only about a year and which is now useless. There is no phone number, they do not answer e-mails promptly, and their 'tech support' is terrible. How many times must I uninstall, re-install, and try a different license code, all to no avail? This seems to be the only suggestion they can offer, and it does not work.

As another respondent said, you'd better plan never to change your computer, or in my case not even the whole computer; just the motherboard.

Francis
Astoria, New York
U.S.A.

This report was posted on Ripoff Report on 05/05/2009 06:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ramka-ltd-sound-taxi/internet/ramka-ltd-sound-taxi-this-software-can-not-be-moved-if-you-replace-your-computer-kiev-i-448844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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