Complaint Review: Rand McNally The Road Atlas - Internet
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- Author Not Confirmed
- Rand McNally The Road Atlas Internet United States of America
- Phone:
- Web: www.RandMcNally.com
- Category: Travel Services
Rand McNally The Road Atlas Road Atlas Midsize published left out states: Nevada & Utah in their book, which we needed for our trip, Internet
*UPDATE Employee: Map missing states
Show customers why they should trust your business over your competitors...
purchased a road atlas road map book to look for travel in states of nevada & utah and states were not included, not was printed, therefore we paid $7.95 plus tax for an incomplete book of directions, big rip off, not only for us but most likely for many other travelers....
This report was posted on Ripoff Report on 09/20/2012 04:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rand-mcnally-the-road-atlas/internet/rand-mcnally-the-road-atlas-road-atlas-midsize-published-left-out-states-nevada-utah-i-944306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Map missing states
AUTHOR: Ed Rusch - ()
SUBMITTED: Thursday, July 25, 2013
My name is Ed Rusch and I am the Technical Support Manager for Rand McNally. I am very sorry to hear about your experience. Though very rare, on occasion an incomplete map will make it pass our quality check.
Did you contact customer service when you discovered the issue? We are committed to providing the best customer service to our clients and a new, complete map should have been sent to you. If that did not happen, please contact me directly and I will assist. My direct line is 847-329-6167 and my email is ERusch@randmcnally.com.
Regards,
Ed Rusch
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