Report: #997566

Complaint Review: Rand mcnally

  • Submitted: Tue, January 15, 2013
  • Updated: Tue, January 15, 2013
  • Reported By: Rand mcnally truckers gps — Palm bay Florida United States of America
  • Rand mcnally
    Rand McNally P.O. Box 7600 Chicago, Illinois 60680-7600
    United States of America

Rand mcnally Rand mcnally truckers 720 gps Biggest peice of sh@t on the market Internet

*UPDATE Employee: We are sorry to hear about your experience.

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April of 2012 i bought a rand mcnally truckers 720 gps with a 7 inch touch screen
Had all the features i needed since im a trucker i payed 399 plus tax
Used it 2 months had to send it back for a refurbished one screen freezes up
Screen flickers power port was defective its now january 2013 ive since
Received 5 diffrent ones all the same problem it cost me money every time i have to send it back
Not to mention money lost cause i wont travel to ny with out it anyways i just got another factory refurbished
Had it intruck 2 days on my way to NY same problems wont charge wont turn on port loose
I call customer support. I get a owell you have 2 choices send it back or give us an extra 200 buck and we will send you. Newer gps WTF so that means a gps for 600 bucks? i ask the rep. If i can talk to someone in managment he sAys no deal with me or to bad this is the biggest peice of crap on the mArket
Made in a sweat shop in china. Cheap and just a waste of money
I have a 6 yr old garmen for a car not a 18 wheeler and it gets me wre i have to go but its not trucker friendly
And you have to pay attention to its directions ...
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#1 UPDATE Employee

We are sorry to hear about your experience.

AUTHOR: Ed Rusch - ()

My name is Ed Rusch and I am the Technical Support Manager for Rand McNally.  I am very sorry to hear about your experience.  We are committed to providing the best technical and customer service to our customers.  It appears we have failed in this instance. 

Please contact me directly and I will assist in resolving your issue.  My direct line is 847-329-6167 and my email is   


Ed Rusch

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