Ray Chevrolet Brad(Salesperson) Oliver (Sales Manager) Complete Scam, dishonest, liars, rip offs- Fox Lake, Illinois

We are glad you were able to come in and resolve the situation to your satisfaction.   Our number one goal is to have our customers completely satisfied.  Any time there is a potential problem as long as it is brought to our attention, we will be happy to try and rectify it in any way.

We look forward to seeing you as a customer in the future.

Matt the general sales manager from ray chevrolet called and said that he wanted me to come in and talk to him, so i did and i went in and they sold me brand new 2010 Chevy Malibu with no damage and 4miles.

They also were able to give me a lower payment.  I am very happy now i love this car. This is what i wanted from the begining.

I have never had a person in the any car dealership be as kind and caring as Matt at ray chevrolet. He wanted nothing more than to make me happy.

 He went out of his way for me. I will always send people back to him. In my opinion he makes that dealership.

 He is a great guy. So now i will always recomend Ray chevrolet in fox lake.

Before you even signed ANYthing, you should've done a lot of research on the car you wanted. Not having decent credit, your best bet would've buying whatever kind of a car you can afford not at a dealership but locally. You couldve gotten a decent car that would've been able to have gotten around town in without being "stuck" in a car you #2 couldnt afford and #2 was at least something talked into late at nite. A rule of thumb is to take at least a week of car shopping test driving cars before you actually buy. Never go in during late nite hours as that is when they do put pressure and they often will offer to send it home to drive and they are full aware by the time you get back its late and dark.

Thirdly, you should ALWAYS want a copy for a invoice to the car you are buying that has the vin # to that specfic car. It will show what options it comes with, the price is itemized for each item and if it doesn't have one, you KNOW it is used! My guess is there wasnt one. Years ago we bought a new Ford that had a chip in paint and therefore couldnt be sold "new" but it still had the invoice because that still a brand new car other than it had been re painted. We got a good deal on it, the price was cut in half. So we paid cash for it and thus, when you pay cash it is much easier to demand an excellent price. Three months ago my husband and I bought our new Ford Edge SUV, and since we have drivien what we could ONLY buy and pay for, we drove used cars for the first twenty yrs of marriage. We were not going into car debt as cars lose 40% of it's value like a rock when you drive it off the lot. So, during the recession recently we basically were able to walk out of the dealership with a sweet deal because we paid cash. One dealership didn't know how to do a cash deal(very sad for them as they lost 30k cash deal) but the town over more than welcomed our business.

I vote that you go in and slam the keys down demading to see the invoice for the NEW car that you bought and take in a small voice recorder. See how quickly you get answers. Right now they believe they have you, and Im saying you need to take back the power. Good luck, and next time ask for the specfic invoice to any new car, as that is what you shouldve done before you even got close to buying a new car. Hopefully you arent stuck with this car as I believe theres more wrong with this car than meets the eyes. Loaner cars often are the worst cars to buy because people drive them like cr*p.

Good luck!

That technically, and legally the car can be considered "new" if it was never titled to anyone else...even if it had 10,000 miles on it. Generally they will give a better deal if it has that much mileage but they can legally call it new.

Again I do believe you were swindled, but was there really a gun to your head to buy this car when it was too dark to see the condition? I know if I was buying a car that had 2000 miles on it, I don;t care if the dealer can technically or legally call it new..that car is USED..for 2000 some odd miles by someone. Now there is no way to know if any surface rust was caused by use, it could be a factory defect as well, but since this dealer is telling you it is a new car, then it has a new car warranty which will certainly cover rust.

You may or may not be able to seek any recourse due to the lemon law, unless the dealer can not or will not repair a problem after a certain amount of visits within a certain amount of time (check your state laws), but if there is any chance of returning this car, you are going to have your work cut out for you. Sometimes they will do it just to avoid the hassle, but as I stated earlier, they will take advantage of any signs of vulnerability you show, they are TRAINED experts at this.

It is hard to make out in this report but did you or did you not sign anything yet? If not you are home free..just do as I stated and demand your trade in back. If you did sign this can go either way so be prepared, you might be stuck with it.

But if you want justice, you are going to have to be firm.

Again you stated and I quote...

"When i got the car it was dark outside so i couldnt see anything, and at that time brad said the only thing wrong was the 2,000 some odd miles and also said new."

It doesn't matter what he said apparently. What if someone told told you a hamburger was chicken? If he told you the car has 2000 some odd miles on it, then how can it be new? Now it was not in his best interests to define the word "new" to you, but did you really not know what "new" means?

Either way, you may have a problem if you signed something, but I do believe this dealer is a crook and did you wrong. You need to play hardball..do not ask or request anything. Walk up to brads desk, toss the keys down, and tell him no deal give me my trade in back NOW.

It won't do much good to tell anyone brad told you it was new, because if he also told you it had 2000 some odd miles on it, then the entire story makes no sense. Just give a go at calling his bluff. If they don't do anything you may be stuck and they will just mock you and say you have buyers remorse. If they are willing to fix the rust or whatever and nothing more, then accept that and be happy. You are not the first person to be pressured into buying a car, that is what these salesman do for a living, to every single customer that walks in.

When i got the car it was dark outside so i couldnt see anything, and at that time brad said the only thing wrong was the 2,000 some odd miles and also said new.

but when i got home and went to work in the daylight there was alot of other things wrong. Damaged on the drivers side door and fender.

and also all the chrome around the windows was what looked like rusty. Even the service guy(steve) said that it was a defect in the car.

So dont tell me nothing eles was wrong with it, it is all on file. of course brad is for the company and not customer, he is worried about money and his comission.

they might be in the process or fixing the problems now that i am upset but that is not the point. the point is this was not a new car.

i feel like i was taking advantage of. i just want  new car. and i told them that.

Granted..you are partially to blame and this is why..and I quote this from what you stated in the report..

"

Brad tells me the only thing bad or wrong with the car is that it was a demo(Loaner) car and that it has 2,000 some odd miles on it. but it was new"

So regardless of what these crooks told you..you are the one who somehow interpreted that something "wrong" and "loaner" with 2000 miles on it can possibly mean "new". So what definition of the word "new" possibly applies to a 2000 mile demo loaner???????????

If you don't want this car, go back into the dealership and throw the frigging keys on the desk, and tell them "no deal, give me back my trade in or have the police escort me out of here".

It's a start....see where that goes. The key with these slime buckets is not to show the slightest sign of vulnerability..it seems by this report they used the tactic of wearing you out and had you sign to something. But the last thing they need is to cancel this deal and let you leave with your trade in back..so you may have a little leverage.