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Sir or Ma'am,

I am very sorry to see this report. I want to first apologize for the poor service that you received related to our product. After reviewing your comment and further investigation I wanted to inform you that the reason you received a device, or devices, that were malfunctioning was beucase you may have purchased devices from Misty or Marc Michetti (M-N-M Distributions). They are former independent contractors of RBoxTV who sold devices for us in the flea market at Oldsmar and in Hudson. At the beginning of May, Marc and Misty stole 32 devices from RBoxTV as well as mutliple TVs and mobile WiFi devices. Marc was entrusted with RBoxTV software also and we later found that he was purchasing his own devices and using our program then selling them under the table. Unfortunately, we believe you may have purchased one of the stolen or counterfiet devices. Due to the fact that the RBoxTV program is specially written for the devices that we use and have made specially for our company, when he was using our program on a the devices he purchased it caused the program to work for approximately one week. You were not the only customer to experience this. RBoxTV is currently dealing with this legally.

RBoxTV would like to offer you a significant discount on a brand new, true RBoxTV device. We also recommend contacting your credit card company regarding a chargeback if you, in fact, purchased your device(s) through M-N-M Distributions. If you did not purchase your devices through M-N-M Distributions but did purchase true RBoxTV devices we sincerely apologize for the poor service. As stated above, Marc and Misty were conducting false business as RBoxTV in April and May 2016 and would be the reason that you did not receive our, typically, stellar customer service. If you did purchase a true RBoxTV we would like to honor your warranty, if the refund that you stated you were seeking was not honored, by giving you a full update to our latest and greatest program free of charge.

Please feel free to contact us at (754) 900-RBOX, leave a message or tell our technical support representative that you were told to call regarding RipOffReport. We would like to speak with you further about these issues.

Again, we apologize for this great inconvenience and would like to have the opportunity to rectify the situation.

Best regards,

RBoxTV