RCA Thomson Electronics Sent my phone in to be replaced, but 2 months and lots of calls nothing El Paso Texas

Sent phone into them to get replaced under warranty, they gave me a case number and after about three weeks nothing, I called them, said the number was the wrong case number and gave me a new one, now they can't find my phone, I asked to return it, they can't find it, ask to speak to a supervisor and there isn't any, they are ripping me off, just like everyone else, RCA is a big RIP OFF bellow is copy of email they sent, all BS

Thank you for visiting home-electronics.net and contacting us. We appreciate the opportunity to address your questions or concerns and look forward to responding to your inquiry. Please allow up to three business days for a response.

Thanks again,

Customer Care Dept. for GE consumer electronics products

Dowawoo
Citrus Springs, Florida
U.S.A.