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Report: #369982

Complaint Review: RCA - Indianapolis, Indiana Nationwide

  • Submitted:
  • Updated:
  • Reported By: Gwinn Michigan
  • Author Confirmed What's this?
  • Why?
  • RCA rca.com/television Nationwide U.S.A.

RCA Refused warranty on 1 1/2 yr old television thats now dead. Indianapolis Indiana

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So I bought my RCA 34" SDTV on 12/27/06, all excited I'd saved up enough to finally move past the 20-29" range of sets in my house. I had problems as soon as I hooked it up, getting it to register my digital cable and such. I called customer service, and a nice woman helped walk me through different set up tricks until finally it started working. Then we proceeded to do my product registration over the phone since I was already speaking to someone. No one told me registering it in it's initial 10 day from pruchase time frame was -not- enough to verify when I bought it.

Last night the television literally shuts itself off while my husband and I were watching, and won't come back on. I check the cable connection and the surge protectors but nothing registered on any other electronics for a problem. I refer to the technical section of RCA's website and it tells me to power it down for 5 minutes and then see if it works. It's 10pm so no service center's open obviously. I try that to no avail. Power goes to the set, as lights show up in the panel at the bottom but the screen remains dead.

I contact customer service this morning for advice and the name of a local service center to fix my still warrantied television. Much non-sincere apologies and hold times later she tells me it's almost certainly a picture tube, and without my reciept from 1 1/2 yrs ago I will have to pay all my repair costs, despite registration. What was even the point of that extra step with the rep back in December 06? Repairs start at $100 here and go up, and the service center I called told me it almost certainly will be much more then that.

So effectively I have a 300 dollar oversized paperweight now and need to buy another television. I can tell you, it will never be another RCA though.

Lily
Gwinn, Michigan
U.S.A.

This report was posted on Ripoff Report on 09/05/2008 05:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rca/nationwide/rca-refused-warranty-on-1-12-yr-old-television-thats-now-dead-indianapolis-indiana-369982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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