• Report: #755071
Complaint Review:

Ready Debit

  • Submitted: Tue, July 19, 2011
  • Updated: Thu, July 21, 2011

  • Reported By: BARNETT ZUCKER — Saint Louis Missouri United States of America
Ready Debit
Boise, Idaho United States of America

Ready Debit ReadyDebit Failed to Restrict Debit Card Account When Notified of Fraud Boise, Idaho

*UPDATE Employee: Response to Complaint

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I contacted ReadyDebit customer service department on
7/12/11 to report a suspicious pending transaction in the amount of $833.64! I
was told that my card would be suspended thereby preventing the pending
transaction from becoming a completed transaction and that the pending transaction
would fall off on 7/19/11.  At that time I could unlock the account and
immediately transfer to another account and close the fraud ridden account.

I just checked my account (7/18/11) online and the pending transaction is now a
completed transaction.  Furthermore,  there is a second completed
transaction from the same source $16.67 virtually cleaning out my cash account!

These two transactions total $850.31! This is my rent money! I did exactly what
I was told by ReadyDebit Customer Service and now the Fraud Department is
closed until tomorrow and I am worried sick!

This is the second time something similar has happened.  Last time it was
for $1,100.  I eventually got my money back but stay away from this
company.  Their Customer Service Representatives have no concept of the
severity of the problems involved and they fail to do what they tell you they
are going to do!

This report was posted on Ripoff Report on 07/19/2011 04:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ready-debit/boise-idaho-/ready-debit-readydebit-failed-to-restrict-debit-card-account-when-notified-of-fraud-boise-755071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response to Complaint

AUTHOR: Ready Debit Support - (United States of America)

We apologize that this customer had someone use his card in a fraudulent manner. When he called our customer service department on 7/13 at 10:06 PM, the account was immediately restricted. The $16.67 was a fee. It was not an additional transaction. As this customer mentioned, there is a process that customers go through to dispute transactions. This customer was successful with a prior dispute earlier this year.

We did make a mistake in not sending a new card out right away plus we should have informed him that we cannot dispute transactions until they have posted to the account. We have credited this customer two free months and we are helping him through the dispute process.
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