Complaint Review: REAL PROPERTY MANAGEMENT (RPM) ELITE
1) People inside their office are never on the same page. You talk to 4, 5 different people and they all have different stories to tell you. And they do not apologize for that either. I started to send one email and copy a 1000 people from inside their office, so they can try to be on the same page.
2) They will rip you off at any chance they get. I just got my owner statement with a charge of $295.20 for "changing 3 light bulbs" and "replacing a dishwasher cord". It is pretty funny I was charged this amount when one of their reps sent me an email saying she could not find the appliance store for the dishwasher (?). So - what exactly is the charge for?
3) The tenant "decided" not to pay the utilities (HOA) on the place so they just didn't deposit it. What in the world do I have them for?
4) It takes me plenty of calls and voice messages to have someone call me back. Every time I call, I get nothing resolved. I only get promises that someone will call me back (and they do - it just takes a couple more calls).
5) They lost the warranty papers for my appliance, after I was instructed to leave it with them.
6) Their sales rep was completely off on the rent price, it took them over 8 weeks to get the place rented out (in a very hot market).
7) They requested to have the carpet cleaned even after I provided a receipt for a company which professionally cleaned the carpet a week before.
8) They don't even know how many people are occupying my property. First told me one thing, than told me another, and there goes.
I will never use them again and I do not recommend it to anyone.
This report was posted on Ripoff Report on 10/10/2011 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/real-property-management-rpm-elite/west-jordan-utah-84088/real-property-management-rpm-elite-rpm-horrible-west-jordan-utah-787147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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