Real West Cinema II Discriminate admission based on physical disability Silver City New Mexico

Your wife is HARDLY "disabled" to the point where the cinema staff needs to step in and make special accommodations for you. There is no reason why you could not have asked other moviegoers to make some room for you to sit together -- you certainly could have done so without revealing your wife's condition which "embarrasses her." Most people are understanding that a couple would like to enjoy a movie together and will politely accommodate your wishes regardless of any "disability." It's called common courtesy and good manners.

I think you're missing another side of the story. You expect the movie theater staff AND patrons to basically roll out the red carpet and kiss your behinds. Yet you fail to realize how your verbally narrating the entire movie for your wife impedes others' ability to enjoy the movie in peace. No one should pay top dollar for a movie ticket and be forced to listen to your moving lips the entire movie. Maybe you should investigate other methods of "translation" for your wife, means that will not infringe on the rights of others. There ARE other people in this world than yourself, you know.

Interesting it took better than 2 1/2 years for a rebuttle. Did either of you even work for this movie theater in 2004? We have never gone back and continue to go to Las Cruces Movie Theaters because of the better prices and service. As for the smart remark to move, from Santa Clara, we have lived here since 1962 and have watched as customer service has fallen by the side. Maybe you Tims08 are a direct contributor to that situation?

We don't go back to Real West II because the bad service complaints have never stopped from friends of ours that have continued to patronize this business.

We can't wait for Trans-Lux to move in.

oh well if you like it there than move, we dont care if we lose a customer!

look we dont descriminat against any dissabilities, for instance the next door over is a company call WNG "Specialized programs for special people" who go over at least once a week and we dont turn them awaym maybe the manager didnt offer to go help find seating was becasue she has a certain time peiod to get through that line and sell tickets, did you ever think of that or does she have to stop selling because someone cant find a seat?.

and for the seating we dont have a numbered seating so no matter if you get a ticket on an opening day or a rush it doesnt mean your not going to sit with the people you came with people can sit any where they please, people always complain about where they sit sorry we cant help you on that theres one way to solve it GET THERE EARLY!

theres nothing we can do if someone wont give up thier seat they got there before you did and claimed it. secondly the heating in the theaters we cannot go in there and please everyone we turn on the air a minute later someone complains about it being too hot or cold, either you bring a jacket or something yeah thats not serving our customers but we are not going to be turning on and off the heating and cooling for every single person that complains!

also the concession workers are there to serve you and not to be bossed around by the customer, if we accidently put butter you dont have to yell and get upset and what not, they are back there working thier as*es off trying to get through the line without backing it up into ticket line, so they already have crap to take care of and not to take a customers crap.

and most of all for once we are human we make mistakes, that doesnt mean we should get yelled at for giving you the wrong popcorn or soda trust me if we were granted permission to speak back to customer and not be fake around them no customer would be happy because we put up with a manager that doesnt know how to run a business, and to top it off take crap from a customer sorry but thats just what it comes down to.

Sunday February 29, 2004 my wife and I traveled to Las Cruces, NM since we were not able to be accomodated in the Silver City (Real West Cinema II) theater. We were able to purchase tickets for the 12:45pm showing of "The Passion fo the Christ" without waiting for a long time. We were able to sit together as there was plenty of seating availiable. We really enjoyed our movie going experience. In addition we were able to eat at the New Chinese Buffet which knocks anything in silver City into the dirt as far as I've seen for Chinese restarants.

We took our local business dollars and received much more for them in Las Cruces businesses. I think we will just continue to go this route and take our business to another city that appreciates it when it comes to the occasional luxury.

By the way, when I explained about my wife's disability to the manager at the Telshore theater, the manager went out of his way to make sure I could read to my wife the subtitles and not bother anyone else. NOW THAT's SERVICE!!