Complaint Review: reallifespan.com - Internet
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- Author Confirmed
- reallifespan.com Internet United States of America
- Phone: 18007472057
- Web: www.reallifespan.com
- Category: Supplemental Health Programs
reallifespan.com - Alex Saparata Website doesn't ship product and when you try to cancel they tell you they will ship you a different product or you can receive a refund. Then they clip you for 10% and call it a restocking fee. Internet
*REBUTTAL Owner of company: Real Lifespan dose ship products
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Real Life Span did not ship anything for over a week. Multiple contacts about the order were never answered. After ten days I cancelled the order and asked for my money back. They had charged my credit card and had not shipped the product. When I cancelled he calls and says he will ship me another product that is more expensive or I can get a refund. I told him I had already ordered the product from another vendor and wanted a refund. The next day I get an email asking if I wanted the other product or a refund. I replied that I wanted a refund. The refund was short. After two more atempts to contact the company about why the refund was not the full amount they tell me there is a 10% restocking charge. These guys are a rip off, I doubt they even have a product.
This report was posted on Ripoff Report on 09/25/2010 03:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/reallifespancom/internet/reallifespancom-alex-saparata-website-doesnt-ship-product-and-when-you-try-to-cancel-t-644420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Real Lifespan dose ship products
AUTHOR: Alex - (United States of America)
SUBMITTED: Sunday, May 29, 2011
My Name is Alex Saparata I am the owner of real lifespan we have been selling GHR products for 11 years we have never had a complaint made against my company.At the time this man ordered the ghr-15 were waiting for a new supply to come in. I offered to give him a more expansive GHR -15 Gold at no extra cost to him. He was very rude to me and just wanted his money back. I gave him a credit less the restocking fee.We have always given great customer service and we always ship our products.I think we charged him a $5.00 restocking fee, were he got the I dear that we don't ship orders of products to anyone from I have no I dear We have been in business and have a long list of happy people that we do business with. I think what I really did not like was that he was very rude to talk to I find most of the people I do business are happy. We take extra care to make sure people are happy.
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