Report: #515070

Complaint Review: Realty Trac

  • Submitted: Mon, October 26, 2009
  • Updated: Mon, October 26, 2009
  • Reported By: Rick320 — West Dundee Illinois USA
  • Realty Trac

    irvine, California
    United States of America

Realty Trac prevents and delays cancellation while charging your credit card every month irvine, California

Show customers why they should trust your business over your competitors...

I signed up for "free" trial to find foreclosures in my area.  Found a few.  Continued after 7 day "free trial" because we were still looking.  Then I forgot about it until I got my credit card statement and saw the $39.95 charge.  I went online to cancel and could not get on with my password.  tried several times.  I sent a "forgot password" request, it never arrived.  Got busy doing other things.

Next month got the charge, criticized myself for forgetting.  could not long in requested password... repeat above.

after three times not getting a password return, I spent an hour on their site looking for a way to call someone.  They charge $5 to have a "real person" cancel your account, but I called anyway.  the person gave me the password that was registered with them and it was the same password I had used and could not get in before.  Mysteriously, it worked after I hung up.

Their information may or may not be up to date (per other complaints) but I think they are consciously making it difficult to cancel your account to enhance their revenues.
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