Complaint Review: Red Hill General Store - Hillsville Virginia
- Red Hill General Store Hillsville, Virginia USA
- Phone: 18002518824
- Web: www.redhillgeneralstore.com
- Category: Appliances
Red Hill General Store I bought a pressure canner priced for $338 after shipping and was charge $338 twice on my credit card Hillsville Virginia
*Author of original report: Merchandise and Refund Recieved
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I ordered a pressure canner from this outfit online. While filling out the online form I made a shipping address mistake. I reordered the item under a new invoice number with all the correct information and then contacted Redhill general store. When I got the company representative on the phone and explained to her what happened. She ensured me that the or original order would be canceled.
The next day I received an email that my item had been shipped. On the email it showed the wrong shipping address. I immediately contacted Redhill general store worried that my shipment might not make it to the correct address. I spoke to the same company representative and with attitude, she explained to me that the shipping address was corrected and the other order was canceled.
Five days later, I checked the charges on my credit card, and there were two instead of one. One charge for $392.97 and the other for $297.44. Again, I talked to the same company representative. I reminded her of the previous two phone calls and asked why I had two charges on my credit card and why the charges were different for the same item if both invoices had gone through. Again, but with slightly more attitude and some sarcasm, she ensured me that I would be credited $338.
I have yet to see the $338 and am presently going through the credit card company to be refunded.
This report was posted on Ripoff Report on 12/02/2014 09:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/red-hill-general-store/hillsville-virginia-24343/red-hill-general-store-i-bought-a-pressure-canner-priced-for-338-after-shipping-and-was-1192505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Merchandise and Refund Recieved
AUTHOR: Bryan - ()
SUBMITTED: Monday, December 08, 2014
Finally after two weeks, I recieved my refund credited to my credit card.
I still feel that this is way too long to wait for a mistake that would have been avoided if the company representative on the phone had checked here attitude and listened. I found her self absorbed, rude, and uninterested. Thus leaving me less $400 for two weeks. Although I recieved both, the merchandise and refund. I will use a different distributor next time.
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