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Report: #1099646

Complaint Review: Red Rocket - Klamath Falls Oregon

  • Submitted:
  • Updated:
  • Reported By: Wayne Eckert — Fort Lauderdale Florida
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  • Red Rocket 2811 Broadmore St # 203 Klamath Falls, Oregon USA

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Short and simple, ordered an item from them and paid for Priority Mail and item arrived a few days later, needed a second of the same item ordered again and paid for Priority Mail and they shipped ground 5 to 7 days in transit.

Asked why this happened and was told shipoing the item Priority Mail would cost them more than I paid, yet it was their web site that calculated shipping costs not I.

No call, no contact requesting I cover the additional costs just an un-announced downgrade in shipping so they could cover their margins without regard to my needs.

Don't ever trust their site to provide correct shipping amounts, contact them and confirm or do as I will and never shop there again.

Wayne E

This report was posted on Ripoff Report on 11/15/2013 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/red-rocket/klamath-falls-oregon-97603/red-rocket-bait-and-switch-on-shipping-charges-klamath-falls-oregon-1099646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
3Author
2Consumer
2Employee/Owner

#7 Consumer Comment

CEO of Red Rocket Hobbies on flag burning

AUTHOR: Vet - ()

POSTED: Wednesday, November 20, 2013

 I find this simply un American and encourage veterans and their families to boycott this store.

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#6 Consumer Comment

Mr Cross is full of it

AUTHOR: Alabaster rose - ()

POSTED: Tuesday, November 19, 2013

You can check some of the rc hobby blogs and groups and see that there is an ongoing pattern of customer complaints with no meaningful change by the owner. In my case the owner used racial and religious charged terms to harass me.

my favorite quote of RRH is that he's sorry that he can't meet the expectations or standards  of the customer. It appears that he won't meet the expectations r standards that is common amongst customers. And it begs the question of why can't RRH set the bar higher. It's obvious boy the lack of issues by some oh his competitors there is a long standing issue with the argumentative and stubborn manner of the owner.

The owner of red rocket hobbies has been harassing me via a lawyer and enforcement with in order to quash my first amendment rights.  The CEO continues to do this even after I can prove his racist posts on line.  I fr one will fight this even while being sued after being sued or even incarcerated as per the the threats.

 

we need to stand up to the unethical practices by online companies who's owners arenough of good character.

here is a post to prove my point.

 

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#5 Author of original report

Just A Quick Update. Shipping Cancelled By Merchant.

AUTHOR: WETECH - ()

POSTED: Tuesday, November 19, 2013

Just received an exception notice from Fedex, the merchant has cancelled the delivery of the item I ordered, on the date of delivery.  Nice, real nice. Sure glad I ordered a backup from a reputable merchant who delivered on-time as paid for. Also glad I used the payment method I did as now the merchant has received a chargeback and I a full refund.

 

 

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#4 Author of original report

One again not correct.

AUTHOR: WETECH - ()

POSTED: Saturday, November 16, 2013

"However, this customer refused our help and actually hung up on us during a phone conversation."

It was not your help I refused, it was the lack of help I received from you and your closing comment "that’s going to cost you a lot of money" when we where discussing getting a replacement here by the weekend, which led me to comment "no thanks" and at that point knowing I was getting brick-walled, I closed with "this will be the last time we ever do business again" at which point we ended the call, though I am not sure who hung up first.

Interestingly enough after that call I contacted another on-line merchant and for "not a lot of money" over your non-priority shipping, they had one shipped here and it arrived today.

While this is just my opinion, I think you fail to understand the key to good customer service is not parroting over and over and over again, about reading your shipping page, it is about solving a problem with the way “your” system misestimates shipping and when that flaw in your system causes a problem for a customer, it is about solving that problem as well, even if it costs you a little more money to resolve it.

Yes you might have saved a few dollars on shipping costs, but what is your time worth, wouldn’t it be better spent filing orders and working with customers, versus putting out customer service and Internet fires caused a system which seemingly cannot match a SKU to a weight?

It’s either that or you are low-balling the shipping to get cart-fills.   

“We appreciate feedback like this and will include it in future upgrades to improve our service to other customers.”

Speaking of parroting the same thing over and over, from my research, I have discovered you have been saying that for a long time now.

As Posted BY Red Rocket Hobbies on Sep 21, 2010 04:06 PM.

“Moving forward, we will adjust our policies to increase the value of our service to our customers. Thank you everyone for the valuable feedback. It will always be taken into consideration.”

rcgroups.com/forums/showthread.php?t=1018099&page=2

None the less you need not worry about winning me back as a customer, you tossed that chance in the trash Thursday and I assure you if asked on-line or in-person about your business the information I will provide, will be a very biased on my experience with your company.

That stated, going forward, I can only recommend anyone considering doing business with you or any other business, do some research, I wish I had, as this whole matter would not have happened if I knew then what I know now.

 

Caveat emptor.

Wayne

 

 

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#3 REBUTTAL Owner of company

Correction To Rebuttal

AUTHOR: Red Rocket Hobbies - ()

POSTED: Saturday, November 16, 2013

Based on a mis communication in the office we need to correct our rebuttal. This customer's order was shipped from our Oregon warehouse, not our IL warehouse. We apologize for the mistake.

Our shipping information page tells all customers in advance that we may have to ship items selected as USPS air, via a ground method. In this case the shipping costs were the same, so there is no "bait and switch". We work with all customers in situations like this for a remedy. However, this customer refused our help and actually hung up on us during a phone conversation.


We appreciate feedback like this and will include it in future upgrades to improve our service to other customers. Red Rocket Hobbies has been in business for 9+ years and served thousands of happy customers.

 

Red Rocket Hobbies

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#2 Author of original report

Not Quite Accurite & Actually False Information

AUTHOR: WETECH - ()

POSTED: Saturday, November 16, 2013

" His shipping method was changed to save time and get his order to him faster."

The shipping might have been changes to save the merchant some time and money, but downgrading the method of shipping from Priority Mail 2-3 days to Fedex ground 5-7 days increased the time from the merchant to me.

The seller is also lying about shipping from their “Il” warehouse as the Fedex shipping track clearly shows the item being shipped from Oregon not Illinois.  

 http://www.matrixhdv.com/Assets/xfedex.jpg

“When we learned of the issue with the order we attempted to make things right but the customer did not want to talk to us or work with us on a solution.”

A total lie, the merchant contacted me at 6:02pm EST and we conversed for a bit of time in which I offered to purchase another of the same item including the shipping I requested, but merchant refused to make up the difference in shipping costs to get the item to me on-time.

Merchant steadfast refused to budge on resolving the issue and continuously used the excuse I should have read their shipping page instead of relying on the merchants drop down shipping selector.

Drop down offers many types of shipping of set rates and this is what I selected.

http://www.matrixhdv.com/Assets/shipping.jpg

So far the only service Red Rocket Hobbies has provided to resolve this issue is to lock my IP address out of their web page.

Terrible service from a company that lies to cover up their own mistakes, IMO one should avoid doing business with them at all costs…

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#1 REBUTTAL Owner of company

Shipping Information

AUTHOR: Red Rocket Hobbies - ()

POSTED: Friday, November 15, 2013

We apologize we were not able to meet the expectations of this customer. His shipping method was changed to save time and get his order to him faster. Instead of shipping the item to our Oregon warehouse and then shipping it to Florida we shipped the item direct from the IL warehouse to the customer in Florida.

When we learned of the issue with the order we attempted to make things right but the customer did not want to talk to us or work with us on a solution. Our shipping page here explains how we sometimes have to change shipping methods.

Shipping costs are always a challenge for any online retailer and we will continue to look for ways to improve our service.

 

Red Rocket Hobbies

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