Report: #1035417

Complaint Review: Red Square Concierge

  • Submitted: Sun, March 17, 2013
  • Updated: Sun, March 17, 2013
  • Reported By: Arthur — Miami beach Florida
  • Red Square Concierge
    16850 Collins Ave, Suite# 105 Sunny Isles Beach, F
    sunny isles, Florida
    United States of America

Red Square Concierge Rip off,no service,expensive sunny isles, Florida

*REBUTTAL Owner of company: Red Square Concierge Commitment To Legendary Service

Show customers why they should trust your business over your competitors...

I travel a lot and for last 2 years been visiting Miami.Last year in december desided to come againwith my friends.It was their first time visit andi deside to call this Russian concierge service to book a Miami tour for my friends.

And here is Scam : I called in asked them if they can offer me Miami tour and then Sport fishing on the same day.They said ok no problem it cost me 1700$ for the tour and fishing boat for 3 people of us.
After that i found it that fishing cost 650$ for 4 hours if i desided to go without concierge.Basiclly then we paid 1050 $ for 1 hout tour.Thats real rip off.

Our guide was late when he should be at 8 am he came at 11 am, he took us to right away to down town miami he put us on that boat where it goes around celebrity villas then he says that we have to go for shipping boat becouse if we dont want to be late we have to go there now. [continued below]....
.....So we drove back and took a fishing boat.

I didnt start arguing with them about our tour becouse i didnt want to give a bad start in miami for my friends which just arrived first time.

All I can say is I'm sorry and elated to find individuals like myself that were scammed for travel services by Red Square concierge.It just completly rip off for 1700 $ having 1 hour tour and then just 4 hour fishing.
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This report was posted on Ripoff Report on 03/17/2013 06:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Red Square Concierge Commitment To Legendary Service


 Dear Arthur,

Thank you for taking time to communicate to us why our services did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Our executive offices reviewed your complaint and pulled all client records for the month of December. Our investigation revealed no records matching the described situation. Furthermore, we show no record of Arthur trying to contact our company to resolve this matter.

Red Square Concierge aims to consistently deliver value and legendary service to our clients. Therefore, we encourage Arthur to provide us with receipt or credit card statement showing that such service was provided so we can issue a full refund of concierge fees and a $100 gift certificate.

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