Complaint Review: Reds Garage
Reds Garage Repair shop business put us OUT OF BUSINESS Port Chester New York
*REBUTTAL Owner of company: FALSE ACCUSATIONS
July 28,2016 pulling a load of ice out of Mamaroneck, Ny the turbo on our 2007 Peterbilt 386 literally exploded about 2 miles from the Connecticut state line. We called the closest wrecker company to tow us to the closest repair shop and strongly recommend we have Reds Garage do the repairs on our truck. While waiting for the wrecker to pick us up we called Reds Garage and thoroughly explained what happened and if they are capable of taking on this kind of work and said "yes we work on trucks all the time." We stayed in contact with Reds Garage throughout the repair process and we were told they would have to order a new turbo through Cummins which was to be expected. They explained that the intercooler or ram air charger would have to be removed and boil/clean out the oil that usually gets pushed through the turbo system when one explodes. When we picked up the truck on Aug1,2016 we were told the new turbo came with a one (1) year warranty for a grand total of $5,517.14 in parts and labor. After a couple of weeks we noticed that fuel was getting the engine oil and brought the truck home to have it checked out. We had a ASE certified mechanic to come out to our house and did a leak test and found the #3 injector was leaking. Well the truck had some miles on it so figured it was probably time for new injectors so we replaced all six (6). After replacing the injectors and having the "rack" run on the cylinder head we headed back out and wasn't even 3 days away from home we noticed fuel going back into the oil again. Called our mechanic of 19 years diesel engine experience and told him what it was doind he recommended getting it home asap. Once we got home we immediately went to work on it the following day and did another leak test and while scratching my head wondering how is it possible to have the #3 injector leaking again. Also this time we noticed that the injector cup was leaking antifreeze down into the combustion chamber (on top of the piston) and drained the coolant to keep it from filling up. Dropped the oil pan and found small ball bearing size pieces of shrapnel in the bottom and asked the mechanic what this was from he said the oil wasn't drained and oil filter changed after the turbo exploded sending shrapnel throughout the engine and upon taking the new turbo off we found it too was pitted and fins nicked up. The invoice from Reds Garage stated "truck towed into shop blown turbocharger. Removed intercooler and boiled out and flush. Top off engine oil and coolant." Called Reds Garage and wanted to file a warranty claim on the 15,000 miles on the new turbo and sent pics to verify the condition and we were told that a warranty could not be granted because of foreign objects in the turbo charging system. The air cleaner tube side of the turbo had aluminum shrapnel embedded in the plastic from the previous turbo explosion which is believed to have been sucked out by the new turbo causing a ping pong ball affect on the inlet side of the turbo. So because of neglect and lack of knowledge for proper engine repairs and procedures we are out of business because of this business not to mention $23,000 in parts and repairs prior to the turbo exploding and then this and called to speak with the owner and to this day have not received a call back from the owner....expensive way of doing cheep low quality work!
This report was posted on Ripoff Report on 12/05/2016 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/reds-garage/port-chester-new-york-10573/reds-garage-repair-shop-business-put-us-out-of-business-port-chester-new-york-1341558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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