Regions Bank Stolen account number being used online and bank refuses to help Birmingham Alabama

After realizing that I had a number of charges being made to my Regions bank account, I contacted the bank to ask them who drafted 290.00 dollars from my account. I did not get an answer. I had to wait until I got my statement to see that is was a payday loan company called Payday yes. I had done business with them at one time but the loan was paid in full months ago. I asked the bank to place a hold on the account or deny any drafts from Payday yes but I was ignored. The payday loan company went on to draft my account 230.00 then again 200.00 in November. I also had other unexplained drafts to my Regions account.

I asked them to close the account, let them know I was no longer using the account, etc. They continued to charge me 33.00 fees and allow debit card drafts to go through. I paid the account in full twice now , but they still are unwillling to close the account. They even said, that I could not do anything unless there were no charges made to the account in the next 24 hours. So, all I can do is hope that the people who are using my account number do not decide to use it today. I have not used the account since October.

I would think that they could place a hold on questionable drafts and call me to see if I had made the charge. But, no they just charge a fee of 33.00 , and expect me to come in a pay them. I paid 365.00 today for charges I did not make. Regions Bank can be trusted to help customers.

Kimberlylq
Orange Beach, Alabama
U.S.A.