Regis Corporation Salons, Holiday Hair Salon, turned my hair geen, tried to fix it but it is now permanently damaged and can't be changed Minneapolis Minnesota

I am a licensed Cosmetologist and I have experience in advanced color. Some of the details of this report bother me. First if your hair was only light brown there was probably no reason to strip the color before lightening it. When a stripper is used, it generally needs to be recolored immediatley for three reasons, one it opens the cuticle and pulls out color molucules that leave microscopic holes in the hair shaft, second because the color is sparatic and usually odd looking revealing the dominent undertone of the previous dye color such as green (used in ash brown hair dyes), third because the hair is so porous any additional all over color applied will deposite one to three shades darker than normal on stripped hair. Even if stripping was necesary to achieve the level of lightness deired (which I believe it was not necesary) fillers are only meant to be used taking hair from lighter to darker to help the all over color attach to the hair. A filler should not have been used at all to make hair lighter, especially not green. I am not however, convinced the green that remained later was caused by the filler, because fillers are processed with semi-perminent color that eventually washes out, I think the green was actually caused by the stripper used, which may not be the stylist fault, because very little training is provided on the subject. Red would be an appropriate color to counteract green in a case where the hair was not being lightened however in this case the hair just should have been highlited or lifted to the desired color. Possibly an overlay to get the perfect shade of dark blonde. Without knowing what the "regular color" was I can only speculate an ash blond was applied which worsened the green cast.

After your hair went through that process the cuticle was exploded the stylist did the right thing in determining that no further services could be performed at that time, she was also right in recomeending products which I am sure she did out of a feeling of wanting to help fix what she had done to your hair, but I would not have paied for the services and would have requested reimbursment for the hair products  from the salon management. Later when you tried to fix it I believe that the red color would have turned orange as it was lightened not green, uness a second stripper was used which just restarted your problem over.

As some of the red started to fade out, the green undertones came back (since the stylist never got rid of them and simply colored over them). After talking to the district manager, I received a corrective color service. The green was removed and my hair re-colored. However, the re-color was still not done correctly. My hair is still a medium red, even after showing the stylist numerous pictures of my natural haircolor (the color I am trying to go back to).

I appreciate the stylist trying to fix the initial mistake, but am still very unhappy since my hair is much darker and a different shade than I wanted. In addition, I called another salon to check if there is any way to remove the red from my hair and have it restored to my natural color (or at least a color remotely similar). I was told that my hair shaft is blown due to all the damage that was caused and there is no way to get rid of the medium red shade except for letting my hair grow out. This whole experience has been horrible and has resulted in much unneeded stress and a lowered self-image.

Visit http://www.regiscorp.com/ for a listing of all of their salons and franchises.

As some of the red started to fade out, the green undertones came back (since the stylist never got rid of them and simply colored over them). After talking to the district manager, I received a corrective color service. The green was removed and my hair re-colored. However, the re-color was still not done correctly. My hair is still a medium red, even after showing the stylist numerous pictures of my natural haircolor (the color I am trying to go back to).

I appreciate the stylist trying to fix the initial mistake, but am still very unhappy since my hair is much darker and a different shade than I wanted. In addition, I called another salon to check if there is any way to remove the red from my hair and have it restored to my natural color (or at least a color remotely similar). I was told that my hair shaft is blown due to all the damage that was caused and there is no way to get rid of the medium red shade except for letting my hair grow out. This whole experience has been horrible and has resulted in much unneeded stress and a lowered self-image.

Visit http://www.regiscorp.com/ for a listing of all of their salons and franchises.