Complaint Review: RegSoft - (aka) EasyOffice Premium - Eden Prairie Minnesota
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- Author Not Confirmed
- RegSoft - (aka) EasyOffice Premium 9625 W. 76th Street Eden Prairie, Minnesota U.S.A.
- Phone: 800-780 8137
- Web:
- Category: Computer Software
RegSoft.com (aka) EasyOfficeRegSoft.com (aka) EasyOffice Premium Regsoft.com will prosecute the consumer for fraud if consumer cancels credit card purchase Eden Prairie Minnesota
*Author of original report: Why RegSoft threatens honest consumers with FRAUD
*UPDATE Employee: Anger and complaints do not make sense, We were quite shocked
*UPDATE Employee: Anger and complaints do not make sense, We were quite shocked
*UPDATE Employee: Anger and complaints do not make sense, We were quite shocked
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My email to sales@Regsoft.com
After being threaten by Steve, one of your telephone solicitors with criminal prosecution I have elected to fight back with my experiences with your company and e-press.com. I shall be posting this review to the websites that allow reviews of EasyOffice software.
Review of Easy Office Shareware.
I recently purchased a one user license package from e-press.com of the Easy Office software for $44.00 using my Mastercard.
The software finally arrived in a bubble pack envelope some eleven days later.
The envelope looked like it came out of someone's dirty basement with various hand stamped instructions and information on the face and appeared very unprofessional.
On loading the software I was required to "activate" it by emailing e-press.com so they could read hardware information from my computer so "thousands of copies could not be made" in order to protect their software. That is well and good for them but not for me. I am trying to get away from "Big Brother" activated software. I want to own my software so I can install and use it at my convenience not theirs. I was instructed that they would send me another "code" by return email within 24 hours to "activate" Easy Office. After several days with no response I realized I had been the victim of a slick internet sales pitch.
Realizing that this cat and mouse method of correspondence was not to my advantage I requested a refund and instructions to return their product to them. After no response from e-press.com I sent additional emails to other e-press.com addresses and regsoft.com.
No response for anyone. I found a phone number for regsoft.com and called them. After several of "that number has been disconnected" I finally found a good number and connected. Regsoft.com is the company that charged my Mastercard. When asked how they could help me I stated I wanted a full refund and instructions to send back their software. I was told they did not make refunds and I would have to contact e-press.com.
I told them that e-press did not respond to their emails and asked for a phone number. They did not have a phone number they said. I asked how to go about getting a refund and was told it had to come from e-press.com. I said I would just call my credit card company and cancel the transaction and forget the whole thing. Steve said they (regsoft.com) would prosecute me for fraud if I canceled since I had the software in my possession. I called back and got another "telephone solicitor" and asked to speak with someone about their fraud policy. I was informed that the "Fraud Department" was not in and I could call back later. The number for the "Fraud Department" is 952-253-8413.
As for me I will get my refund and ask my credit card company to investigate these two companies. As well, I will never deal with another Canadian company again or buy any Canadian products again if this is how Canadians treat US citizens. The methods that these companies use to sell their products do not seem on the up and up. As evidenced by the threats of criminal fraud prosecution if you ask for a refund. The consumer is denied a refund and given the royal run around to avoid what honest businesses would do as normal customer policy.
After sending this information to a few web sites that endorsed
EasyOffice software I was issued a refund. I do not believe that I would have been given a refund if I had not been willing to inform Mastercard of their deceptive practices.
Roger
Grain Valley, Missouri
U.S.A.
This report was posted on Ripoff Report on 10/21/2003 08:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/regsoft-aka-easyoffice-premium/eden-prairie-minnesota-55344/regsoftcom-aka-easyofficeregsoftcom-aka-easyoffice-premium-regsoftcom-will-prosecut-69681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Why RegSoft threatens honest consumers with FRAUD
AUTHOR: Roger - (U.S.A.)
SUBMITTED: Friday, October 24, 2003
Date: Fri, 24 Oct 2003 07:25:51 -0700 (PDT)
From: "Roger"
Subject: Re: regsoft.com
To: "Christian Ghisler"
Christian Ghisler wrote:
Hi!
We have used Regsoft for many years now and never had any complaints.
But I understand that they prosecute fraudsters, because there is a lot of fraud on online orders! It's also a bad idea for honest customers to make a chargeback without even asking for a refund, because it costs a vendor a LOT of money (between $40 and $100 per chargeback).
Best regards
Christian Ghisler
Roger wrote:
Christian,
Thank you for the excellent information.
So that is why Steve, the ignorant dishonest telephone solicitor threaten me with fraud to avoid those charge backs. That clears it up for me as to why they treated me like a crook, they trick and deceive the end user consumer with threats just to avoid charge backs.
Thank you very much,
Roger
#3 UPDATE Employee
Anger and complaints do not make sense, We were quite shocked
AUTHOR: Howard - (Canada)
SUBMITTED: Tuesday, October 21, 2003
We were quite shocked by Roger's anger and complaints for the following reasons:
1. Our software is try-before-you-buy. Persons download it for free, and then if they like it, they purchase it. As one can imagine, our purchasers tend to be very happy since they don't purchase it in the first place if they don't like it.
2. RegSoft is a division of Digital Rivers. I believe they are the largest software credit card and payment processors in North America. Regsoft alone handles payment processing for over two thousand different software companies. From a security perspective, most users would rather RegSoft deal with their credit card information than a small company such as ours.
3. RegSoft is continually dealing with credit card fraud and other problems with e-commerce. I would imagine a mis-understanding ensued between Roger and RegSoft, perhaps contributing to all this anger. RegSoft do NOT act as telephone solicitors or any other such function, but simply to process payments.
4. I kept responding to e-mails Roger sent to me, but he would only respond to every other one or every other third one. A copy of the third e-mail is shown below.
5. Shortly after the e-mail below was sent I located Roger's order number from RegSoft and a full refund was issued.
6. I appologize for any frustration or loss of time E-Press or RegSoft caused Roger. None of this was intentional, and if there are changes we can make to prevent such frustration in the future, we would be happy to do so.
Dear Roger,
As I am writing for the third time, I don't have any access to your credit card and need your order number to issue the paperwork for a refund, which is done by RegSoft, not by me, and which will automatically appear on your credit card statement. (I don't believe they can just cancel transactions, and it may very well constitute 'fraud' or whatever they said it does. I think they really need to issue a credit separately, and this is probably dictated by the banks, not by ulterior motives on the part of myself or RegSoft.)
I know this is another bother for you, but most customers are probably happy that I don't see or touch their credit card, but instead, it is handled by an organization solely dedicated to processing hundreds of millions of dollars of credit card transactions each year in an extremely secure environment. There is lots of identity theft and other problems with Internet commerce, so for most users, this is actually a good thing.
Also, please realize that no one is trying to bully you or do anything to you. Out of thousands of orders this month, there have only been 3% problems with the software -- all which we seem to have fixed so far, and you are the only one requesting a refund, which is under .1%, and which is not a big deal. Nobody wants you to be upset.
Please just mail back the cd-rom by ordinary mail, send your order number (and I will acknowledge immediately, so you know I got the e-mail, as well RegSoft will send you an acknowledgement in a day or two after the refund is processed) and please accept my apologies for the problems you have had with us. If you don't get an acknowledgement within an hour so so after sending me an e-mail, send the e-mail again, or call me at 905-771-1322. Or if I don't hear from you, I will get the RegSoft September report on Tuesday, find your order, and make sure the paperwork is all done, for the refund which should appear on your credit card statement by next Thursday.
Yes, there a lots of bad persons out there in the world and in cyberspace too, but I am not one of them.
#2 UPDATE Employee
Anger and complaints do not make sense, We were quite shocked
AUTHOR: Howard - (Canada)
SUBMITTED: Tuesday, October 21, 2003
We were quite shocked by Roger's anger and complaints for the following reasons:
1. Our software is try-before-you-buy. Persons download it for free, and then if they like it, they purchase it. As one can imagine, our purchasers tend to be very happy since they don't purchase it in the first place if they don't like it.
2. RegSoft is a division of Digital Rivers. I believe they are the largest software credit card and payment processors in North America. Regsoft alone handles payment processing for over two thousand different software companies. From a security perspective, most users would rather RegSoft deal with their credit card information than a small company such as ours.
3. RegSoft is continually dealing with credit card fraud and other problems with e-commerce. I would imagine a mis-understanding ensued between Roger and RegSoft, perhaps contributing to all this anger. RegSoft do NOT act as telephone solicitors or any other such function, but simply to process payments.
4. I kept responding to e-mails Roger sent to me, but he would only respond to every other one or every other third one. A copy of the third e-mail is shown below.
5. Shortly after the e-mail below was sent I located Roger's order number from RegSoft and a full refund was issued.
6. I appologize for any frustration or loss of time E-Press or RegSoft caused Roger. None of this was intentional, and if there are changes we can make to prevent such frustration in the future, we would be happy to do so.
Dear Roger,
As I am writing for the third time, I don't have any access to your credit card and need your order number to issue the paperwork for a refund, which is done by RegSoft, not by me, and which will automatically appear on your credit card statement. (I don't believe they can just cancel transactions, and it may very well constitute 'fraud' or whatever they said it does. I think they really need to issue a credit separately, and this is probably dictated by the banks, not by ulterior motives on the part of myself or RegSoft.)
I know this is another bother for you, but most customers are probably happy that I don't see or touch their credit card, but instead, it is handled by an organization solely dedicated to processing hundreds of millions of dollars of credit card transactions each year in an extremely secure environment. There is lots of identity theft and other problems with Internet commerce, so for most users, this is actually a good thing.
Also, please realize that no one is trying to bully you or do anything to you. Out of thousands of orders this month, there have only been 3% problems with the software -- all which we seem to have fixed so far, and you are the only one requesting a refund, which is under .1%, and which is not a big deal. Nobody wants you to be upset.
Please just mail back the cd-rom by ordinary mail, send your order number (and I will acknowledge immediately, so you know I got the e-mail, as well RegSoft will send you an acknowledgement in a day or two after the refund is processed) and please accept my apologies for the problems you have had with us. If you don't get an acknowledgement within an hour so so after sending me an e-mail, send the e-mail again, or call me at 905-771-1322. Or if I don't hear from you, I will get the RegSoft September report on Tuesday, find your order, and make sure the paperwork is all done, for the refund which should appear on your credit card statement by next Thursday.
Yes, there a lots of bad persons out there in the world and in cyberspace too, but I am not one of them.
#1 UPDATE Employee
Anger and complaints do not make sense, We were quite shocked
AUTHOR: Howard - (Canada)
SUBMITTED: Tuesday, October 21, 2003
We were quite shocked by Roger's anger and complaints for the following reasons:
1. Our software is try-before-you-buy. Persons download it for free, and then if they like it, they purchase it. As one can imagine, our purchasers tend to be very happy since they don't purchase it in the first place if they don't like it.
2. RegSoft is a division of Digital Rivers. I believe they are the largest software credit card and payment processors in North America. Regsoft alone handles payment processing for over two thousand different software companies. From a security perspective, most users would rather RegSoft deal with their credit card information than a small company such as ours.
3. RegSoft is continually dealing with credit card fraud and other problems with e-commerce. I would imagine a mis-understanding ensued between Roger and RegSoft, perhaps contributing to all this anger. RegSoft do NOT act as telephone solicitors or any other such function, but simply to process payments.
4. I kept responding to e-mails Roger sent to me, but he would only respond to every other one or every other third one. A copy of the third e-mail is shown below.
5. Shortly after the e-mail below was sent I located Roger's order number from RegSoft and a full refund was issued.
6. I appologize for any frustration or loss of time E-Press or RegSoft caused Roger. None of this was intentional, and if there are changes we can make to prevent such frustration in the future, we would be happy to do so.
Dear Roger,
As I am writing for the third time, I don't have any access to your credit card and need your order number to issue the paperwork for a refund, which is done by RegSoft, not by me, and which will automatically appear on your credit card statement. (I don't believe they can just cancel transactions, and it may very well constitute 'fraud' or whatever they said it does. I think they really need to issue a credit separately, and this is probably dictated by the banks, not by ulterior motives on the part of myself or RegSoft.)
I know this is another bother for you, but most customers are probably happy that I don't see or touch their credit card, but instead, it is handled by an organization solely dedicated to processing hundreds of millions of dollars of credit card transactions each year in an extremely secure environment. There is lots of identity theft and other problems with Internet commerce, so for most users, this is actually a good thing.
Also, please realize that no one is trying to bully you or do anything to you. Out of thousands of orders this month, there have only been 3% problems with the software -- all which we seem to have fixed so far, and you are the only one requesting a refund, which is under .1%, and which is not a big deal. Nobody wants you to be upset.
Please just mail back the cd-rom by ordinary mail, send your order number (and I will acknowledge immediately, so you know I got the e-mail, as well RegSoft will send you an acknowledgement in a day or two after the refund is processed) and please accept my apologies for the problems you have had with us. If you don't get an acknowledgement within an hour so so after sending me an e-mail, send the e-mail again, or call me at 905-771-1322. Or if I don't hear from you, I will get the RegSoft September report on Tuesday, find your order, and make sure the paperwork is all done, for the refund which should appear on your credit card statement by next Thursday.
Yes, there a lots of bad persons out there in the world and in cyberspace too, but I am not one of them.
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