Report: #1307944

Complaint Review: Regus

  • Submitted: Thu, May 26, 2016
  • Updated: Thu, May 26, 2016
  • Reported By: HNET — ORLANDO Florida USA
  • Regus
    7380 W Sand Lake Road Suite 500
    Orlando, Florida
    USA

Regus Forcible Renewal of 3-month agreement Orlando Florida

Show customers why they should trust your business over your competitors...

This business follows unethical tricks to overcharge you. My 3-month virtual mail agreement ended on January, and then I started renewing month-to-month. The service became too expense -- $180/mo for just having them forward a few envelopes (many times only single envelope a month). And so I decided to cancel before it renews for additional month. I call them over the phone, and guess what? You cannot cancel, you need to give us 60-day notice. That means, whenever you want to cancel, expect to be ripped off about $360 for unwanted service.

Is there any real need for this notice? Absolutely not. It is not like they need to look for a replacement "virtual tenant", there is absolutely no monetary damage from cancelling without notice, especially when you do it before it actually renews, many respectable and reputable service providers will even issue a refund if you cancel within few days of an account renewal, but the key word is "respectable". 

After the shocking discovery that I have to pay $360 just to get cancelled, I just discovered tha Regus is notorious for treating customers this way, some have even made a website regus-sucks.com and many are interested in class action lawsuit. My probelm seems to be a very common one. This is long overdue, some lawyer or some legal company must really start looking into the malpractices of this business before many more fall victim to them. 

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This report was posted on Ripoff Report on 05/26/2016 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/regus/orlando-florida-32819/regus-forcible-renewal-of-3-month-agreement-orlando-florida-1307944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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