Report: #937525

Complaint Review: Relaxation Spas/Sensation Spas

  • Submitted: Thu, September 06, 2012
  • Updated: Sun, January 27, 2013
  • Reported By: Relaxation Spas - Sensation Spas — Norco California United States of America
  • Relaxation Spas/Sensation Spas
    2440 Willow Road Arroyo Grande, CA
    Arroyo Grande, California
    United States of America

Relaxation Spas/Sensation Spas I had one year left on my 5 year Factory Warranty including parts & labor that they would not honor. Arroyo Grande, California

*UPDATE Employee: Warranty claim

Show customers why they should trust your business over your competitors...

I purchased my Hot Tub Spa from Sensation Spas, Inc. in Arroyo Grande California on October 4, 2008 whch included a Five Year Warranty including Parts & Labor that was written in my contract.  Sensation Spa changed their name to Relaxation Spa and when I contacted them for a service call on my spa due to one of the pumps going bad, the owner told me he could not honor my warranty, which is good through October 4, 2013.

I would not buy a new or used Spa from Relaxation Spa as they are dishonest.  Buyer Beward!!
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#1 UPDATE Employee

Warranty claim

AUTHOR: Relaxation spas - (United States of America)

All warranties are honored from sensation spas thru relaxation spas
Our warranties are in writing We have never denied anyone service under terms of our warranty
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