AOL Impossible to change servers? Internet
I recently called AOL to discontinue my service with them. The representative I spoke to on the phone said that my account would expire on the 13th of the following month, that I would not be charged for the last month since I was a long time customer and I would have full access to my account until that time.
In the meanwhile, I had signed up with a new internet provider and started using that provider. The following month there was a charge from AOL on the credit card statement.
I called AOL to try and straighten these charges out on the account. The first person I spoke to informed me that when I had originally called to cancel my account, apparently the person I spoke with never canceled my account, and that I supposedly agreed to a one month extension, at which if I STILL wanted to cancel at the end of that free month, I would then call back to cancel it AGAIN. Basically, this representative told me that I was supposed to call back at the end of the free month to REALLY cancel the account. None of this was explained to me the first time I called to deativate my service. It was understood to me that the account would be cancelled on the date I was told and that I would not be charged for that last month of service.
I was then told that due to the misunderstanding, they would go ahead and give me 2 months of free service. When I made it clear that I wanted my money refunded and did not want any more service from them, the representative agreed to refunding me part of the total. I then asked to speak to a manager to discuss this with them.
The manager I spoke with gave me such a run around!! He refused to credit any money back and said that the representative had no authority to even athorize that. He then repeated the same offer of giving me 2 free months for what he referred to as a misunderstanding. I explained to him that it was NOT a misunderstanding, that at no point in the initial call to cancel the account was I told that I was getting a free month to decide if I really did want to cancel. I called to cancel, I wanted it canceled. I did not want the 2 months of free service only to have to go through all of this again!
The manager had absolutly no customer service skills, was rude, and was basiclly calling me an idiot for all of these so called misunderstandings that kept happening.
I will never return to using the AOl service, and would advise anyone else to stay clear of them as well.