CINGULAR WIRELESS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #109700
Sep 22 2004
09:18 PM
Cingular Wireless, RIPOFF deceptive Nationwide
I also am having problems with Cingular. I had problems with the combined billing through Bellsouth and ultimately had to cancel it (after my phone was abruplty disconnected) beacause it never really started. I have the 600 minute plan, and don't use my phone often enough to use all of the anytime minutes every month. I got my last bill for over $500 dollars. I called because I knew there was some kind of mistake; I have unlimited nights and weekends, not to mention alot of rollover minutes. The CSR told me that I had no rollover. That's it, that's all she said. When I persisted that there had to be some mistake, she checked and sure enough mucho rollover minutes were applied to my bill. It was adjusted to a little over $300 dollars. I checked over my bill, call by call, and I noticed that I was being charged for calls made after 7PM. Cingular's nights begin at 7PM, at least, that is what they advertise and that's what the Rep TOLD me. I called Cingular to question what I felt was another mistake, and I was told for the first time ever Oh, You have to pay for that. If you want your nights to begin at 7PM, you have to pay an extra fee-per month. What a ripoff. If I'm paying an extra fee, then the extra two hours, technically, are not free. I am a lover of words and information, so I DO read the fine print and that little bit of information was not in the pretty little personalized contract that was mailed to me and was never disclosed to me at anytime by Cingular or it's representatives. I would never have known about the discrepancy if I had not gone through the bill, call by call. And even worse, I would never have been told about it if I hadn't complained. If I had known that the nights started at 9PM, I would call my mom and relatives at 9 not 7PM and cingular would have let me do that for the next ten years. Even though I do genuinely feel ripped off, I do not want to go through the trouble of switching companies, again, and getting ripped off by substandard service, high prices and rude people, again. I really think all these companies develop, implement and practice the same deceptive techniques. Cingular (and just about every other cell, cable and phoen company) has earned a thumbs down from me, and if anyone knows about any lawsuit, either small claims or class action, please contact me. I considered contacting the FTC and FCC, but to what avail? Even their website says that they do not handle contract issues, or deal directly with any party in the matter. They are flooded with every other complaint, from every other citizen in the US about getting ripped off. And this is in every industry- communications, utilities, education, insurance and healthcare. Is there anyone out there who is actually happy with their cable, cellular or phone company? Please, let me know who those companies are! Monica Augusta, GeorgiaU.S.A.
Entity: Nationwide
2, Report #109752
Sep 23 2004
08:47 AM
Cingular Wireless ripoff Orlando Internet
September 23, 2004 Summary I am in receipt of a letter from Lisa Brown. She refuses to give me a credit for the two disconnect fees charged due to their mistake of sending the bill to the wrong address and for the three weeks we had no service due to their putting restrictions on our service. I would like the BBB to retain my complaint for 3 years. I intend to file multiple complaints in every city to notify every BBB and consequently as many people as I can about this reprehensible company and their illegal tactics. I intend to take Cingular to small claims court in the middle of October when I return to Florida. Thank you. Details My service was disconnected because we didn't receive a bill. When my wife called Cingular they stated the bill had been returned to them. So she mailed a payment without a bill. In the three years she has done business with cingular, she has never been late. The payment arrived on July 5th but was due on June 29th as the bill had been sent by Cingular to the wrong address. This was verified by a Cingular representative. On July 4th, the phones were disconnected. The phones remained disconnected for a period of two weeks (wife) and three (mine) weeks. During all this time, there was no service to either phone. I called Cingular and they made every type of excuse and lie such as the phone is broken, it needs a new simm card, your not in our calling area etc. I requested a credit and they denied it. Now they say they want two reconnect fees, which is ridiculous. My wife's phone was disconnected for 2 weeks after they received payment (we share the account. However, the phone worked fine until they shut it off. Finally, I spoke with a fellow who identified himself as Christopher Ingram on July 7th. He admitted the phone 'has restrictions barring all outside calls' which is what I truly believed from the get go. He said he took it off. Then I requested a credit for the 3 weeks since I have had no service and he said sorry, you have to pay. Why should I have to pay when I have received nothing - no service? They are just thieves and bullies. Furthermore, now when I tried, it's back to no service so obviously he got pissed off and put it back to restriction mode barring all service when I complained and threatened to file a complaint. I am so fed up with this rip off company; please help me with our account (phone number (407) 443-9976 and (407) 765-7561). I received the new bill and they are charging us $78.88 for two reconnect fees plus taxes. My wife called for several days and spoke with someone named Cesar Davila who jerked her around. I called on 8-4-04 and requested a credit for the reconnect fees. I spoke with Marsha Patrick and explained to her that the bill was sent to the wrong address, that they admitted this, that my wife sent another payment in, that it was received 5 days after the bill due date, and that there were two reconnect fees (for one account) and that I wanted a credit. She said she couldn't do it. I said you mean you wouldn't do it not couldn't do it. I said you have the opportunity to fix this problem or escalate it' and she chose to escalate it. I spoke to someone identifying herself as Sharon Lason (a supervisor). I again explained the entire story and she said also she couldn't waive the two disconnect fees. So I told her I would file complaints with the public service commission. I spoke with the office of the president of Cingular with a lady named Lisa Brown. I explained to her that my service had been disconnected due to a mistake on the part of Cingular. That the representative from Cingular had admitted that the bill had been returned and that is why we hadn't paid. Furthermore, they stated that the money took them 2 weeks to receive, which is ridiculous. More likely, they received it and misplaced it or did nothing with it. I told her I wanted the two outrageous reconnect fees waived and credit for the 3 weeks without service. She said she'd review the account. Later on she called back and claimed that we had been late in April. This is untrue as my wife has been consistently on time with her payments (remember we're talking about my wife's account, not mine). I told her I would continue to file complaints until the problem was resolved to my satisfaction. Apparently, both she and Cingular don't care. The next time they disconnect the phone when I don't pay this rip off bill, as far as I'm concerned the contract is terminated. Please help us resolve this nightmare, from this horrible rip off company. Thank you. Henry orlando, FloridaU.S.A.
Entity: Orlando, Internet
3, Report #168418
Dec 18 2005
05:34 PM
Cingular Wireless ripoff Dallas Texas
I being a cingular wireless customers for years, I had been charged large billing fees for months. I was given a free upgrade with no contract and used it. To my surprise my contract was extened for another 2 years contrary of what the promotion offered. When I questioned it, they made up some reason about me adding another phone line therefor my no contract offer was void and I had to accept the contract. They also questioned me about the promotion and said it did not exist. I had to try to find it to verify. They still would not honor the no contract upgrade and still kept charging those outrageous bills. I was on a 1200 minute plan along with my son and for some reason they billed me for a 800 min plan and I acquired overages. I went into the store and they allowed my son to be taken off the contract since he had his own phone when he joined and told me they would adjust the bill each month with credits. I had to repeately call in to have the credits applied. I got rude service and attitudes. Even when speaking to the supervisor, she let me talks on and on and in a very condicending way showed no concern for what I said and made no changes to accomodate my issues. I decided to do a in depth analyzes of my bill. To my surprise after paying $500, $400, $375 a month I realize I was being ripted off big time. I had free mobile to mobile, free nights and weekends, and 1200 minutes. I saw they were adding minutes when I checked the time the call was made and ended. For every call a minute was added. I was charged for the mobile to mobile calls and the free weekend calls. I got really angry when I saw the same call, the same date and time was charged twice. I wanted to get out of the contract but was told I would have to pay $150. I told them they did not honor their side of the contract and I was not paying them a dime. I asked for credit for the false charges and was put off twice and told they already credited me enough. I kept calling and finally they credited me $247.00. Money I would have given away if I had not forced them to refund it. I changed companies and Im still getting bills as if I was still with them. My attorney told them that I was well within my rights to be released from the contract and to send me past bills so that they can be reviewed for discrepences. They took forever to send them and still want to say I owe them over $600 when the bill was under $150 when I switched. They charged me for bill collectors fee, contract release fee, and calls they said I made on my phone when the phone was with another company at the time. I made a call to customer service months later and had my bill reviewed. They noticed that I was being charged for something I did not do. I was credited the money and with the contract fee still included. I get another bill and the bill went back up to the same amount as if I had done nothing. It was all in vein. I would hope everyone takes the time to review their bills to the minute because they dont think you have the time. I would never use their service again. Im not giving them any more money since all the hundreds of dollars I paid and the mistakes they made makes me well within my rights to be released from this contract. They very well owe me for past bills I didn't check for mistakes for over a year. Viola Beaumont, TexasU.S.A.
Entity: Dallas, Texas
4, Report #16425
Mar 10 2002
12:00 AM
Cingular wireless ripoff Internet Internet
I lived in Massachusetts for 4 years, the last 2 of which I had cell phone service through Cingular Wireless. I had only signed a one year agreement but was fairly happy with their service. In August of 2001 I moved to Washinton State. I called Cingular to let them know I had moved and needed a new phone number. They told me that my east coast phone was not compatable with west coast service and they would need to send me a new phone. I few days later I got my new phone but realized it was only a single band phone. My old one was certainly better but I thought I would just wait and see how well the coverage was around my home area. Everytime I went to work in a different part of town, my phone would get no service. Also, when I took a trip out to my brothers house, my phone would be dead. I went to a Cingular wireless store and talked to the representative there and he told me that another phone would work much better for me. He said the phone I was using now didnt have as good of reception as this other phone. Also this other phone was a tri-band phone which made it capable of working almost anywhere. The phone was only $90 with a two year contract. I decided to go ahead and do it. When he called to activate, they told him I would be elegable until August of 2002. I asked why and they said I could only do one upgrade per year. UPGRADE??? I said what upgrade? My old phone was way better than this thing. Not only that, I didnt sign a contract and no one told me it was considered an upgrade or I would have paid for a better phone. They offered me a second line on the phone and another free phone with no activation charge. I asked them what I needed another phone for and the lady just says, I'm dont know sir, that is all we can do for you. I argued on the phone for 20 minutes with a manager and she would not budge. I cant believe they would rather loose a customer than give in and get me for another 2 years and I pay $90 for a phone. I ended up telling the lady I will just be canceling my service in August and finding another carrier. She just said, I'm sorry you feel that way, and hung up. AT&T, Verizon, or anyone else for that matter, here I come! Jason Everett, Washington
Entity: Internet
5, Report #102917
Aug 10 2004
06:33 AM
Cingular Wireless ripoff Internet
still no comment from them or there workers. no one seems to be able to correct my problem, that is why cingular is the worst for costumer service. time to go to the laywer and our state repesentive. it is time to go past writting a complaint, time to have someone with cingular get these problems Ann ottawa, IllinoisU.S.A.
Entity: Internet
6, Report #71580
Nov 11 2003
08:58 AM
Cingular Wireless ripoff Schaumburg ILLINOIS
well i live in IL, I been a coustomer of Cingular wireless scense April of 02 well two months later after i purchased my phones model 6340 i been having all kinds of problems. like people will call me and i won't be able to pick up the calls because my phone dosen't ring at all. So i keep calling the place were i gat the phones,and they kept telling me to call coustomer service.and they have back and forth with the store and coustermer service for a while. well i got really frustated,and then only then they said we can send the phones back to Nokia shop to get fixed. they kept the phone for a period of 6 weeks.Just yesturday nov-11-03,so i went to pick up my phone at the store so they say your phone is a good as new one,so i came back home with out thinking the anything else could go wrong. so the first thing that i did was called my husband and ask him to called me becaused my phone is good now so i told him called ok. so he called me and yeahp you guess it. the stupid phone never ring. so i been paying my bill all this time and the phone still not working right. s o now i'm taking this phones back to them and won't pay one more cent,anymore. Martha Carpentersville, IllinoisU.S.A.
Entity: Nationwide
7, Report #96158
Jun 23 2004
07:09 PM
CINGULAR WIRELESS RIPOFF INTERNET
IF YOU HAVE A NOKIA 6340I AND IT POWERS DOWN ON ITS OWN, DON'T CALL CINGULAR AND GET SHOVED AROUND BY THERE SO CALLED (Cingular's Office of the President -- our top problem solvers). CALL NOKIA AND THEY WILL GIVE YOU THE ADDRESS TO SEND YOUR PHONE TO AND THEY WILL FIX IT. William Rome, IndianaU.S.A.
Entity: Internet
8, Report #191452
May 14 2006
10:35 AM
Cingular Wireless ripoff Nationwide Internet
For the second time, Cingular Wireless has charged my credit card fraudulently. The first time, someone had called in, ordered a wireless, and Cingular charged it to my account without any authorization. It turned out it was my daughter who had done it, but it took two years of fighting with what was then ATT to even get the information with which to determine how it had happened since I did not have the wireless number. Now they have done it again. I had filed complaints with the FCC, the Attorney General, the Better Business Bureau, and nothing came of it. M.d. butch Eagle, IdahoU.S.A.
Entity: Internet
9, Report #225087
Dec 12 2006
11:39 PM
Cingular Wireless ripoff Nationwide
I signed up with cingular with a plan starting at $48 a month but the first and second month I was billed $78 never received a bill but made payments by phone and now I have a $200 bill. For what I have unused mintues big deal they dont go towards anything. I'm being ripped off by cingular dont sign up with them unless you have tons of money to pay for their made up billing. I wish I would have read all the complaints before I signed. Amy Dallas, TexasU.S.A.
Entity: Nationwide
10, Report #99154
Jul 16 2004
12:01 AM
Cingular Wireless cingular customers now collectors concerns Southwest Nationwide
As one of many collectors who handle Cingular Wireless, I too have become aware of the everyday complaints. I hear constantly how many ways that his company has ripped off the consumers. Roaming fees are one reason of many , reception problems, poor customer service, agents who say they will handle the issue only to find out months later they waited until customer quits paying, hey early terminate contract, and even if they said you can pay on a payment arraingment well that is when you hear from me. All though I agree a high percentage of you have been forced into a debt with cingular wireless, it's those of you who caressly sign into this not knowing what is in that contract. Those of you who co-sign a minor or even a person who may not qualify for the service. These are the true money scams . STOP dont take the little gimmicks they sell to get your service. who cares about the little phone for free. STOP you are about to head twords the same debt. I'll hear you soon gripe to me . Patricia phoenix, ArizonaU.S.A.
Entity: Nationwide
11, Report #225832
Dec 16 2006
08:59 PM
Cingular WIreless - Cingular - GSM Text Message Rate Hike, Lest Dropped Calls ripoff Atlanta Georgia
Cingular's terms of service clearly state they can change their rates - which they have, then upon the notification of their rate change, the customer may terminate their account without paying the early termination fee. Yet Cingular is not allowing theri customers to cancel - they are telling their customers that the contract is not correct. This is lieing, and cheating people out of their consumer rights. ________________________________ Cancel your contract while you still can without paying an ETF, due to Cingular violating their side of your contract. Did you notice the insert in your bill notifying you that your text messaging rates are going up from .10 to .15 both sent and recieved. Well I sure did. I also realized this is a violation of the terms of service in the contract (which Cingular makes you sign/agree to when you begin your service with Cingular). Therefore I called customer service, and explained this to them. After they did not understand what I was talking about I was escalated to a manager who cancelled my contract/account. The contract states: IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, BEYOND THE LIMITS SET FORTH IN YOUR RATE PLAN BROCHURE, OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL AREA IN WHICH YOUR WARTIME RATE APPLIES (OTHER THAN A TEMPORARY DECREASE FOR REPAIRS OR MAINTENANCE), WE WILL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR BILL, A TEXT MESSAGE TO YOUR EQUIPMENT, OR OTHERWISE) AND YOU MAY TERMINATE THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE OR RETURNING OR PAYING FOR ANY PROMOTIONAL ITEMS, PROVIDED YOUR NOTICE OF TERMINATION IS DELIVERED TO US WITHIN THIRTY (30) DAYS AFTER THE FIRST BILL REFLECTING THE CHANGE. _________________________ To anyone who may be confused, and think that Cingulars contract is contradictory, it is not. It simply states the following. 1st they say. We may change any terms, conditions, rates, fees, expenses, or charges regarding your service at any time. - which they successfully did pay-per-use texting went from .10 to .15 per message We will provide you with notice of such changes either in your monthly bill or separately. - which they also successfully did in the bill. then next they say this.. IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE - which they did (and via the statement above they are allowed to do, and they will even be nice and provide you a notice about the rate change. Then as a customer (who signed the contract) is eligable to do this due to the fact that they changed their fees and provided you a notice. YOU MAY TERMINATE THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE OR RETURNING OR PAYING FOR ANY PROMOTIONAL ITEMS - since Cingular has changed their rates which they contract clearly states they can do it at any time, and they did provide a notice; this part of the contract states that when they change the rates, and provide a notice we are allowed to cancel without penalisation (as a customer). (My argument to let me out) Because, if you can cancel PPU text messaging, you can obviously re-activate, or subscribe to it. Thus, PPU texting is indeed a subscription service, since it's a service that can be cancelled. I know that might seem confusing, but it all hinges on the English language. Subscribe and cancel are antonyms. For one to apply to a noun, such as service, the other must also be able to apply. Cingular can't say that PPU texting can be cancelled without aknowledging that it can be activated. If it's activated and you are enjoying the state of being able to use PPU texting, you are in essence subscribing to this. Finally, if they refuse to bend to this logic, ask them to explicitly show you in print Cingular's definition of a subscription. Chances are they won't, and if they can't, don't take It's Cingulars perspective not to consider texting a subscription... as gospel, since they have no legal or material proof to back this up.Because, if you can cancel PPU text messaging, you can obviously re-activate, or subscribe to it. Thus, PPU texting is indeed a subscription service, since it's a service that can be cancelled. I know that might seem confusing, but it all hinges on the English language. Subscribe and cancel are antonyms. For one to apply to a noun, such as service, the other must also be able to apply. Cingular can't say that PPU texting can be cancelled without aknowledging that it can be activated. If it's activated and you are enjoying the state of being able to use PPU texting, you are in essence subscribing to this. Finally, if they refuse to bend to this logic, ask them to explicitly show you in print Cingular's definition of a subscription. Chances are they won't, and if they can't, don't take It's Cingulars perspective not to consider texting a subscription. as gospel, since they have no legal or material proof to back this up. Messaging, Downloads & MEdia Net: Text /Instant Messaging and MEdia Net are automatically included at no monthly charge. Just pay as you use. You may remove these services at any time by contacting customer service. There is a charge per message sent or received, whether read or unread, solicited or unsolicited. If you cancel the Text /Instant Messaging service, you will not be able to send and receive messages, but Cingular does not guarantee all incoming messages will be blocked. MEdia Net usage is billed in full-kilobyte increments, and actual transport usage is rounded up to the next full kilobyte at the end of each session. Your account balance must be at least $5 to use Media Net, Instant Messaging, and Multimedia Messaging Services or to download ringtones, games and graphics. MEdia Net usage is required to download ringtones, games and graphics and to send and receive multimedia messages. In some cases our network will resend data packets to ensure complete delivery. You will be billed for these resent packets. Certain advanced features are not available. All screen images are simulated. See the MEdia brochure or cingular.com/media/terms for details. Your use of text/instant messaging, multimedia messaging, MEdia Net, and downloads acknowledges your agreement to these terms. proves it is a subscription. Call Rochelle Cohen if you do not succeed in canceling your contract. Public policy initiatives, regulatory and legislative issues Rochelle Cohen Senior Director Media Relations 202-419-3007 (office) 202-341-5967 (wireless) Email: rochelle.cohen@cingular.com S Anyplace, VirginiaU.S.A. Click here to read other Rip Off Reports on Cingular Wireless
Entity: Atlanta, Georgia
12, Report #148400
Jul 03 2005
06:35 PM
Cingular Wireless Customer NO SERVICE Atwater California
1 July 2005 Kathleen Reference telephone number: The address for this number is: I am writing in regards to the complete lack of response to my inquiry into my account history and answers to questions that have been directed to unavailable supervisors through customer service. When I returned from overseas, I was informed that my account was moved from AT&T to Cingular. Since I was satisfied with my service at AT&T, I shifted my service from AT&T to Cingular. Since that time, I have had nothing but trouble with this account. There was no Cingular plan that mirrored my AT&T plan at sign up. This is not good business when merging two customer bases. Not offering an incoming customer a plan that is the same as the one he uses makes him want to shop around instead of staying with the new company. Having been gone and not remembering how my account was structured at AT&T, the girl at the Cingular booth looked up my account and told me what my services were. She showed me different plans through Cingular. She was not aware of my having a 2-line account and after looking at her print out of my services on the new plan, we added a plan for a second phone. This did not impress me either. Now that I am back in the States, I am regularly making calls to the Middle East. I was assured that Middle Eastern calls were included in my plan. I was happy to know that. I am paying outrageous fees through Cingular. It is not possible to fix this on your website. I would take responsibility for this being my mistake, but as a service provider, it is Cingular's job to make your site as user friendly as possible for it's customers. Yours needs work. Your website is designed to download ring tones and other media. The Cingular website is not updated for billing in a timely fashion and only directs you to customer service for updates to service. Spend your website dollars more wisely. Service websites are very useful and enhance the ability for a company to improve their services to their customers while cutting customer service costs while allowing customers to feel better about their choice in service and giving them the confidence to increase their business with such a company, when done properly. Yours does not do this. I called the customer service lines when I could not amend my services on the website. The recording told me to call during normal working hours. Your business has expanded in a huge way. Your website points us to customer service. For you to fit all of your customers into normal working hours is ridiculous. Not even banks have normal business hours anymore. Don't model your expanding business after other companies struggling to stay alive in today's multi-faceted service market. The phone waiting time is too long and your customer service people at least the one that I reached, if you check you records for the change in service to Cingular World - are not educated on how to speak to a valued customer. This customer service person was abrasive and sounded inconvenienced by my questions. I now know I can have much lower rates using a Cingular World plan. I asked the customer service representative to submit a remark for the supervisor to contact me in his request, as I wished to speak to someone that could make this plan retroactive and get the $2,560 bill to something more rational. That did not happen. I received a text message saying that I was approved for the world plan. There are not many companies that offer service by cell to where I am trying to call, but Cingular is not the only one. And if there is not a favorable response to my inquiry here, I will gladly pay the penalty and move on to someone who prefers to make much more money from me over a long and faithful period of time, than to a company who simply desires what it can make quickly before their customers quit. A quick response to this letter will be the first thing Cingular has done to show a desire to hold its customer base. Jack Buena Park, CaliforniaU.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. Click here to read other Rip Off Reports on Cingular Wireless
Entity: Atwater, California
13, Report #145831
Jun 11 2005
08:03 PM
Cingular Wireless Overcharged Oklahoma City Oklahoma
Our calling habits changed dramaitcaly in the summer of 2004. We kept track of our minutes, and checked our detailed billing very carefully. Cingular Wireless was charging us for calls that we did not make. We disputed our bills, but never recieved a response as promised. The overcharging was so blatant, but they refused to budge, and one of the billing associate's told me flat out, We have more money to spend on attorneys than you do. John Oklahoma City, OklahomaU.S.A.
Entity: Oklahoma City, Oklahoma
14, Report #9821
Jan 19 2002
12:00 AM
Cingular Wireless Rip Off Company
Cingular Wireless Rip Off consumers Our Wireless phone was broken two months after subscribing. We have been using super glue until the last two months of contract period (that was a two years contract) and the phone was so broken that it won't be glued on any more. We called Cingular Wireless, they asked us to pay $20.00 for another phone. Second, Cingular Wireless's customer service is very poor. They don't try to help customers, for example, when we did not receive the last bill and they refuse to fax us a copy of the bill. They turn around charge us for late fee while we have to call the customer service another day to find out. That was a hard situation because the only time I can contact them is after 9:00 PM EST, but they are closed after 9:00. They ignore customers complaints after I emailed them. They keep sending me bills for the late fees for months but never call or email back or anything. Poor products, poor service and Cingular Wireless rip people off. That is what I think of Cingular Wireless. Thank you very much for your help.
Entity: Little Rock, Arkansas
15, Report #12546
Jan 27 2002
12:00 AM
Cingular Wireless: System Busy. Busy ripping us consumers off
I originally signed up for Pac Bell Wireless and the next month it turned into Cingular Wireless. At that point I received information that I no longer had text messaging. I called because a company could not just go back on their contract like that. It doesn't much matter because the text messages only work about 50 percent of the time anyway. There was a special promotion about changing to unlimited minutes. THey neglected to tell me I was obligated for another year. I am in the military and had a 2 month duty. Cingular Wireless denied my request and said that I could cancel and delay, however my phone would be signed up for another year following my 2 month delay. Also, when Cingular offered its Unlimited Minutes all circuits became System Busy making it virtually impossible to make any phone calls OR check your messages because it does not allow you to access voicemail from any other phone. I thought they would take care of the problem in October and it is now January and I still get my system busy glitch. I can't wait for my year contract to end. I have literally lost a job because the phone was busy during a critical situation!
Entity: Nationwide
16, Report #78768
Jan 31 2004
11:33 AM
Cingular Wireless Unfair Billing Practices Atlanga Georgia
I have a complaint regarding Cingular Wireless. I had an account with Cingular Wireless years before I started working for a comapny out of California, Alternative Technologes. I used my phone for work and my company reimbursed me. When I left the company in October 2002 I had a three way call with Cingular Wireless, Alternative Tech and myself giving them permission to take over the phone number and responsibility for billing. The phone number they took over was 508-498-4101. After this account was transferred I opened my own account with Cingular in the Gardner, Massachusetts office,phone number 978-790-7952. I have the contract that shows my correct address on it.I never received a bill from this new account. I went down to the Gardner office at two different occasions once in December 2002 and once in January 2003 to notify them and they said they would take care of it. The third time in February 2003 I canceled my phone out of frustration. I still had not received one bill. In January 2004 I received a call from Collection Companies of America stating I was in collections for my car phone.I asked them what the number was they were referring to and they did not know. I called accounts payable at Cingular and asked them for information and the woman I spoke to told me it was for the number 508-***-****. I told her I was not responsible for this phone anymore and asked her to send me a bill. I never received a bill so I called Cingular back, this time they told me it was for the phone number 978-***-****. I told her I had never received a bill and asked her to send me one. She said I have been receiving bills and refused to send me a bill unless I paid 5.00 per bill. I asked her where they had been sending the bills and she gave me the California address. I told her her I had completed the paper work with my current billing address on it and I had never received a bill. She bascially told me I was lying and refused to send a bill without payment. I then went to the store where I opened the account showed them the paper work with the correct billing on it, they called Cingular and faxed the information to them and they said there was nothing they could do because it was in collections. I called the collections agency and again asked the man for a bill and told him I would not pay until I saw a bill he bascially told me I was lying about giving my correct address and if I did not change it in writing then it was my fault. When I told him I had paperwork proving I had given my correct address he said the field sales people do not know what they are doing. He did send me a bill, which is enclosed, which is not a breakdown of the charges. I called the office in Garnder once again and spoke to a Ramsey and he said the Cingular will not send me a bill and his hands are tied. I do not feel I should have to pay a bill until I see a breakdown of the charges. Cingular had told me someone was using the phone in August, which I want to see a breakdown of the calls. I feel these people are harrassing me calling my home sometime three times a week. When I have been trying to resolve this. Cingular Wireless and Collection Companies of America told me I was not telling the truth about my address where I have a contract signed by their respresentive with my correct billing address. I am a sinlge mother who has worked very hard. I have bought a home and raise my child by myself and I have perfect credit. This issues is threatning to ruin my credit, but I also refuse to pay something until I see what I am paying for. I want this off my credit report. I am prepared to take legal action against them and I feel they should be investigated for unfair cusumer practices. Diane Forte Diane Gardner, MassachusettsU.S.A. Click here to read other Rip Off Reports on Cingular Wireless
Entity: Atlanta, Georgia
17, Report #81686
Feb 24 2004
03:24 PM
Cingular Wireless ripoff Clarksville Tennessee
I had Cingular services in Clarksville Tennessee for almost a year. I had a contract with cingular for one year service but a military clause in the contract. Being a member of the Army I received orders to deploy overseas. I went into the Cingular office to discontinue service in Sept 02. I had showed them a copy of my Military orders. The agent told me the service was canceled. I returned from my overseas deployment in Jan 04 to a clump of mail from Cingular. The mail stated that I had owed close to 1900 in cell phone charges from Oct-Dec 02. When I contacted the company they told me there is nothing I can do but pay the bill. I explained to them that I had military orders and I had canceled my account. The service agent wouldn't even let me talk to the fraud department. I wrote a letter to Cingular describing the rude customer service I received and how I was not help. This letter made it to the office of the president. I got correspondence back from the office of the president telling me that I was still liable for the cell phone charges unless I found who did them. I requested a copy of the bill itemized so I could conduct research on the numbers called. After finding the liable person I contacted Cingular with the name and socail security number of who use the phone (which the contract and phone usage had been terminated). Cingular now wants me to get a signed letter from the individual that made the calls (off my account that I had terminated). They want the letter notarized. In conclusion on an account that a service representive from cingular looked me in the eye and said my account was terminated. I have to go to a person that conducted fraud on me and get him to sign a letter stating his responsibility during this time frame. In addition when I had my account they would never let phone charges accumulate so high without sending a warning or just flat cutting off my service, funny how this time nothing like that was done. Furthermore, I had to conduct my own research, spending money to call random numbers, rather than filing a fraud through there fraud department. Now I have to get the person who initally conducted the fraud on me to sign a statement infront of a notary that he is responsible. Maybe next I can get an elephant to not eat peanuts infront of him and to select a T bone steak. Daniel Killeen, TexasU.S.A.
Entity: Clarksville, Tennessee
18, Report #110432
Sep 27 2004
06:34 PM
Cingular Wireless Family Plan RipOff Slidell Louisiana
I have Cingular (previously BellSouth Mobility) for many years. I have not been totally satisfied over the years with various aspects but the issue I have today has really blew my mind. Last year, I added an additional line for my elderly mother and was put on the Family plan. I had a Nation plan that, with all the bells & whistles added in, including the $9.99 family plan charge for her phone, came to $107. A couple of weeks ago, I went to the local Cingular store and ended up upgrading to a Motorola V400 and changing my service to a plan that was going to be a little cheaper b/c I was not using all my minutes on my other plan. Imagine my surprise when I received my bill for over $200! I just called the 800 customer service number and explained the whole nine yards to the CSR and was told that b/c my phone and my mother's phone operating on different technologies, we could not be on the family plan. I advised Ms. CSR that at no time did my salesperson explain this to me. She asked if I had told him that we had the family plan and my response to her was that since it was all on one account, and I could only assume that he could read, that he would have seen the information on the screen when he was looking over my account initially. Basically, the CSR at the 800 number said she couldn't help me that I was going to have to contact my salesperson, to which I advised her that I was definitely going to do the first thing tomorrow morning. I completely understand if there is a reason that the two different phones cannot be on the family plan, but somewhere during the 45 minutes that I was in the store making these changes, I feel I should have been advised that I was either going to have to upgrade my mother's phone or we were not going to be able to be on the family plan. I am going to contact the salesperson in the morning and give him three options. One, place me back on the family plan with the phones that we currently have; two, provide a compatible phone, free of charge, that will enable us to use the family plan; or three, give me the names and contact info for everyone above him, including their legal services department, and I will turn it over to my attorney, which incidentally, is my boss. Sandra Slidell, LouisianaU.S.A.
Entity: Slidell, Louisiana
19, Report #111973
Oct 07 2004
04:20 PM
Cingular Wireless ripoff Atlanta Georgia
We have had cellular service since 1994 with Cingular Wireless. Since we have been with that company for so many years I felt safe in allowing them to debit our bank account monthly for the charges. No questions asked. Since my husband uses his phone for business I never even thought to check the charges. I trusted that Cingular Wireless being as large a company as they are would not need to take advantage of their trusting customers trust. I could not have been more wrong. On February 27, 2002 we went in and added a 3rd phone to our service. So said, they called it the Family Plan. The monthly charges for adding this phone were approximately 16.99. It was for our daughter's birthday gift. Then after 16 months we called Cingular Wireless on August 5, 2003 and told them to remove just that one phone from our service. We kept the other two. They agreed and told me to just send in her old phone. Which by the way was just a throw in cheap phone used as a promotion. In fact, when I went in and upgraded a phone on one of the other lines I asked them if they wanted the old one and they told me No, they throw them away anyway. So what is such a large company making such a big deal out of a 20.00 phone? I really do not understand this. It was a NOKIA 5165. Not worth more than about $15.00, if that much. I had that phone shipped back to them. Actually a friend picked it up and shipped it himself so it would get there faster. Not opening the bills every month since the charges were automatically taken from our checking account, we had no idea that Cingular Wireless was still charging us for the phone. So far to date, they have in my opinion illegally been taking out the extra approximately $60.00 a month charges for that phone. I don't understand. The contract we signed we were told was to add that 3rd phone for 16.99 more a month, plus minutes. So where do they come up with approximately 57.00 dollars a month fees? The phone has been turned off since Aug. 5, 2003. How are they coming up with this amount? Thirteen months after having the phone service discontinued I find out that they are still charging my checking account for that phone. With all my health issues and all of my trips in and out of the hospital in the past year especially, I just never bothered with looking at the phone bill details. Trying to figure out how to survive those surgeries seemed to take up most of my time. Wrong call on my part, but that does not excuse a company like Cingular Wireless from robbing the little people that put it where it is today. I have spent hours and hours arguing with Cingular Wireless on the phone to no avail. They agree that yes I did call in and disconnect the service on Aug. 5, 2003. But now they are claiming that they did not receive the telephone back. That is wrong. This is a PLOY of theirs to keep from reimbursing the funds they illegally took from our checking account for a telephone that the service was discontinued on. They can even verify by their records that that telephone has never been used again since Aug. 5, 2003. I even offered for them to just deduct the amount for the phone from the money that they owe us back for charging us for a service that was discontinued in the first place. They refuse. Is this why I was told to MAIL the phone in, instead of bringing it to the Cingular office right down the road? Then I asked them to at least return the funds they continued on charging even after the two year contract were up. Now they have changed that rule too. Now they claim since I did not call back in on the contract ending date that they will not return my money. WHY WOULD I CALL BACK TO DISCONTINUE A PHONE SERVICE THAT WAS ALREADY DISCONTINUED SIX MONTHS PRIOR. I had no idea that Cingular Wireless was so dishonest that they would deliberately charge customers for service they were not even getting. When you move and disconnect your utility service you don't call back a whole year or so later to make sure it was done. We all know that Cingular Wireless knows with out a doubt that the phone service was discontinued on Aug. 5, 2003. We all know that they also know without a doubt that that telephone had not been used since. We all know without a doubt that Cingular Wireless is screwing a little person out of there much needed money! This whole thing has been just totally outrageous. So at the point of near a stroke over this, I have decided to turn it over to the District Attorney's office or small claims court. After all my heart surgeries lately I don't need Cingular Wireless adding anymore stress to me. No telling how much damage all this stress today has caused. At this rate I won't live to see my 46th birthday. The money they owe me won't even pay for half a month supply of my medicines. But I guess without that $800.00, Cingular Wireless may go bankrupt. How ironic, the one thing besides my nitroglycerin I wouldn't even walk out in my yard without in case of a medical emergency, is putting more stress on me than I can handle. So I am advising all of you to pull out your Cingular Wireless bills and go over them with a fine tooth come. Better safe than broke when Cingular Wireless gets done with us. I went back into our records that I only have dating back to Feb. 28, 1997. I don't have the records from 1994 up until then but from 1997 to today's date we have given Cingular Wireless over $16,894.22. I would estimate from 1994 until 1977 probably an additional 7 or $8,000.00 more dollars. Totaling to approximately $25,000.00 for all the years we have giving Cingular Wireless our business. Not to mention all of our family and friends that we had so highly recommended Cingular Wireless too. You would think for us being loyal customers as we were for the past 10 years that they would be more eager to resolve this mistake one of their own employees has made, but they are not willing to admit. Instead, to save a few dollars they will not hold themselves accountable for this. I plan on making everyone aware of what Cingular Wireless has done to us and the DISHONEST way in which they do business. Wish me luck on this. But at least I know that even if they manage to keep the almost $800.00 dollars they have taken from our checking account I will at least know that I made the public aware of how Cingular Wireless does business. As I told them on the phone, I have nothing but time to make the public aware of what they are doing to us and no telling how many other innocent customers. So ya'll please check your bills and do me the favor and pass this on to everyone you know that is dealing with Cingular Wireless. With all of my family members and friends in this city, I know I can get a little back of what Cingular has taken out of me. If nothing else I can get satisfaction knowing that I have sent business to some of Cingular Wireless's competitors. Tannia Lafayette, LouisianaU.S.A. Click here to read other Rip Off Reports on Cingular Wireless sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Atlanta, Georgia
20, Report #110182
Sep 25 2004
09:52 PM
Cingular Wireless ripoff Multiple Cities Nationwide
Have you had problems at anytime getting Cingular Wireless to honor your rollover minutes. Did you move only to discover that despite the fact it was not advertised anywhere those minutes did not rollover? In our experience with Cingular Wireless, we relocated and lost minutes because Cingular Wireless said those were regional minutes. We checked our contract. We looked at their brochures. We checked their web site. Cingular Wireless does not disclose this fact anywhere. That was not our only problem with Cingular Wireless. Not only did they take away the regional minutes, the next months rollover minutes were also not properly credited to our account. We called their customer service and were assured those 393 minutes would be added back. We never received those minutes. All we ended up with was with a work order number and a customer service rep's name. We decided to terminate our service with Cingular Wireless. We waited one month after our contract ended to end our service. So what does Cingular Wireless do? They shut off our service a day early. We try to use our phone, but we had no service. We paid for our service automatically with a credit card so the service was prepaid. We contacted our credit card company about the problem with Cingular Wireless and received a months credit. Last March 2004, 4 months after the termination of the contract, Cingular Wireless bills us for the credited amount with our credit card. We didn't have a business relationship with the company. How can they bill us with a credit card they were no longer authorized to debit? We have filed complaints with the BBB, Attorney Generals of Texas and Kansas and the FCC. The FCC is absolutely worthless thus far. The Attorney General of Kansas recommended we sue Cingular Wireless and even provided the names of some lawyers. Oh, you know what Cingular Wireless response to the complaints has been? The service was adequate. Well, it is not adequate when you don't get what you paid for. We are not happy about these events and plan on taking Cingular Wireless to court. We signed our contract in Kansas. That contract allows us to sue Cingular Wireless in a court of law. We don't have to arbritrate or sue Cingular Wireless in a small claims court. The goal of the lawsuit is to let to make everyone in the United States is made aware that Cingular Wireless rollover minute promise isn't worth the paper the contracts are written on. Cingular Wireless breached our contract. We also believe they are guilty of consumer fraud and we're asking for your help to prove this is a pattern of behavior with Cingular Wireless. We've heard others have had this problem too. Who did we heard it from - Cingular Wireless customer service representatives. We want the courts to put a stop to this outrageous behavior. George Lubbock, TexasU.S.A.
Entity: Multiple Cities, Nationwide
21, Report #108622
Sep 15 2004
07:13 PM
Cingular Wireless ripoff Lubbock Texas
Hello to all of those Cingular customers that are pissed off with the kind of customer service that you have been receiving. I am ex-employee of this company and I too am a victim. You would think that working for the company that they would understand your billing issue. WRONG! Let me tell you a little something about Cingular. They promise you the world and then send you to hell. I had an issue with roaming like many of you had and the amount was not that much (
Entity: Lubbock, Texas
22, Report #109865
Sep 23 2004
05:10 PM
Cingular Wireless ripoff, Money Scheming Company San Antonio Texas
I contacted Cingular during the first week of August to cancel my overcharged plan and was told by a CSR that I could not cancel my plan because of the billing cycle. So, I waited another week to try and cancel again, but this time I had made contact with AT&T to have my services ported. On August 12, 2004, AT&T got busy taking care of business for me. Well, wouldn't you know by August 16, 2004, AT&T had me as an active customer, but had not received any information from Cingular. When I called Cingular to see what the hold-up was, I was told that they had no control over the porting process and that I would be responsible for the unused services, and might I add, an entire month of unused services. This was unheard of. When I received a bill I contacted Cingular because according to my records, I did my part and AT&T did their part. I ask to speak to a manager to explain their mistake, but I was told by a CSR that I was not going to get the charges pro-rated because Cingular does not pro-rate their charges. I asked to let me speak to a manager anyway. She transfered me, only to have the call disconnected within seconds. I wondered if this was done intentionally. Once again, I called back. The 2nd CRS, who seemed to be more polite, was a wolf in sheep's clothing, for she had me holding on for over 30 minutes. I hung up and called again. This time, the 3rd CRS seemed ever so helpful. He apologized and assured me that I would not be on hold for 30 minutes, but maybe 5 to 7 minutes. It was more like 10-12 minutes. Finally, I reached a manager, only to be told that even if I had cancelled my services before the end of the cycling period I would have been charged because I had to give Cingular a 30 day notice. She even went on to say that it was stated in the contract. Honestly, I don't look at the contract on a daily basis. After a few choice words, I hung up feeling like I had gotten ripped-off in the worst way. I will discourage anyone and everyone from even considering doing business with Cingular. As for the unused service charges, I plan to contact the FCC, my state Attorney General, my Congressman, and the Public Services Commission. Companies like Cingular give the United States a bad image. Gloria Monroe, LouisianaU.S.A.
Entity: Internet
23, Report #109550
Sep 22 2004
07:23 AM
Cingular Wireless ripoff Atlanta Georgia
Been a Cingular customer since 2000 . In 2002 upgraded plan and added 2nd phone . At end of contract wanted to drop 2nd phone and just keep origional phone number for only phone . I had a Family Talk plan and just wanted to go back to a single plan with only free roaming and free long distance . Cingular stated , I could not get the plan with the phone I already had and that if I wanted the plan I wanted would have to get a new pnone for it . That is ripoff # 1 , you must by new phone , wheather you want to or not . If your new customer , they might give you a phone , or at least a deal on one . If you are exisiting customer , forget it , buy it or else . Nedless to say , I informed them that since my contract ad been fulfilled and was expired I would just go elsewhere and become a new customer with someone else and then at least they would not gouge me for a new phone . Received bill shortly later for $ 73 + and called Customer Service to see what final amount was because bill I received was for service peroid from 7-25 to 8-24 and I had cancelled the account on 7-27 . They said the amount on bill was right because their policy is whether you use 2 days or 30 days you still pay for whole month . $ 73 for 2 days use of cell service ?? I don't think so . This is the biggest fraud I have ever seen commited . Cingular claims they only prorate bills at start of service , not on end . Received letter the other day explaining it to make me feel better .... On the first month of your service , we prorated your days but you were allowed to access all your monthly minutes during that time so it all averages out anyway . The expect you to feel good about getting ripped off , don't they ? I sent them what I feel was a reasonable payment for the two days service and guess they are not willing to accept that . Don't care , am not going to accept paying what looks like a form of extortion for a lousy two days service . Charles Franklin, IndianaU.S.A.
Entity: Atlanta, Georgia
24, Report #108416
Sep 14 2004
06:34 PM
Cingular Wireless ripoff Phone Upgrades Service Contracts Nationwide
I have been a customer since day 1 in 1997. It was Pacific Bell Wireless then and I had great service and great customer service. The problems began when Cingular took over. The first problems were minor and are not worth talking about. In December of 2000 I added a second line for my wife. This did not cause any problems at first, but then when I tried to upgrade my service I was told I could not. I upgraded my old phone to a new Ericsson T28z and had nothing but problems with it. I was told I would have to keep it for 2 years due to the 2 year contract I signed. I did however upgrade my phone when my wife's contract was up and had no problems with it (A Nokia) until I dropped it and it broke. This is where the real fun began. I purchased a new phone at full price. Since I was a customer for 4 years at that time I was penalized for my 4 years of faithful service and a always paying my bill on time by being charged full price. I know it was my fault I dropped the phone, but you would think a good customer would be offered a break. When I purchaswed the new phone I went to all three of the Cingular stores in my area and I was told that the Motorola C313 was the best phone for me. I was assured it had excellent reception, battery life, and durability by all three stores. All three were wrong on all accounts. I did not move or change jobs during this time, but I had way more dropped calls and poorer reception after I purchased the phone (for full price) and the battery would die on stand-by with no calls made or received every day by 4:00 PM. That is totally dead, no life, won't stay on. I would charge it over night and then the same thing again, daily. I did get the phone exchanged for one that was the same, but it too developed the same problems in a short amount of time. When I contacted Cingular I was told it must be the coverage in my area. Again I had not moved nor changed jobs so that was not the cause. In the meantime I purchased a phone for my daughter who is away at college and was told that the bill could be sent to her as she was not sharing minutes with me and does not live in the same city (250 miles away and a different area code). When My next bill came it had her phone on it. When my next bill came it had her billing on it as well as mine so I called Cingular and was told that they could not send the bill to my daughters address since the phone was in my name. Again, not what I was told in the store. I then asked to cancel the contract and was told that I could not without paying a $250 fee for breaking the contract. As it was past the 15 days after purchase when I received the bill could not stop the process. I explained that I did not know there was a problem until I received the bill (after the 15 days)but again tough luck for me (now a 6 year customer) Back to my Motorola C313. I finally got to get rid of that piece of s@#! last July (2003). I purchased for full price (The penalty for being a good paying customer)Motorola T720 and it is a great phone!!! I was told at the time that they had discovered many problems with the C313 and in fact were not selling it any more after only 9 months. My wife's contract was up in July of this year so I called in June to tell Cingular I would not be renewing it due to the way they treat good paying customers. I called again two weeks before and one week before the contract ended to be sure that they would not screw it up. I am happy to report they did not screw it up. In fact one month after the contract ended I received an email and a letter from Cingular inviting me to upgrade my wife's phone! (Even though she no longer has Cingular service) My contract and my daughter's contract are both up in the end of December and we will both be cancelling service (Me after eight years of being a good paying customer)How often do people stay with one cell phone company that long? It is mind numbing to me to think that retaing good customers is so un-important to a company. Anybody that knows anything about business knows that word-of-mouth is the cheapest and most effective form of advertising there is. I will tell anybody that will listen how bad the customer service and customer treatment is from Cingular. If just one of those people decides not to use Cingular, than I have done my job! Bill Monterey, CaliforniaU.S.A. Click here to read other Rip Off Reports on Cingular Wireless
Entity: Nationwide
25, Report #130752
Feb 09 2005
02:18 PM
Cingular Wireless ripoff Dishonesty in rebates Hollywood California
I bought my cell phone in late September and sent in all my papers for the rebate (the saleslady had me do everything with her and said I was ready to go). It is now February and I still haven't received my $75 rebate. I also had to change my rate plan due to them charging me around $250. I saw my summary sheet, as I disagreed (I rarely talk on my cell) and I saw that they'd been charging me for the minutes I'd used before my minutes were up since I went over my minutes on calls that weren't supposed to be charged, as they were with other Cingular customers (to illustrate: I had 450 minutes and I used them on the calls that weren't with Cingular customers, as I knew those were the ones that would cost me. Then, after my minutes were up, I'd only call my friends who had Cingular, so they wouldn't charge but I got my bill and they billed me for the minutes I'd used before my 450 minutes were up since those were the ones that would cost me more money, which is a total rip-off!) Saina Glendale, CaliforniaU.S.A.
Entity: Hollywood, California

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