DELL Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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I want to make a complaint about Dell Computers. I believe they are the ultimate rip-off. They advertise great customer service, however, I have... because they are on the other side of the planet. I believe that this is a complete misrepresentation of the service they advertise. I will never buy a dell again. Linda Mackinaw City, MichiganU.S.A....
Updated at: Jan 10 2005 06:58 PM
Dell pulls a switch and bait... replacing and ultrabook with a crappy low end laptop after calling me and confirming that my purchase was fine... ... Dear Valued Dell Customer,   Thank you for your Inspiron 14z purchase on Black Friday (####).  Unfortunately, due to overwhelming response... see below for product details on the Inspiron 15.   We value you as a Dell customer and regret this inconvenience.  We hope this...
Updated at: Nov 26 2012 10:54 PM
Dissapointed by false advertising. As part of my Dell laptop purchase I was supposed to receive a $50 gift card. Guess what, I never got the card...
Updated at: Feb 06 2013 04:28 AM
So I ordered a new Dell XPS laptop around March with the intention of long hours of glorious WoW playing. The system was definately powerful enough... loaded down with more junk software than I want to fathom. So I called Dell and they told me to wait for patches. I did. For months. No patches came or... appeared to be forthcoming so I again called Dell and after hours (literally) of fighting with Indian people, got authorized for a refund. I returned...
Updated at: Jul 25 2007 02:15 PM
Words of warning to those looking to purchase from Dell. Two years ago I purchased a Dell LCD HDTV. Having been a loyal Dell consumer for my past 2... , drop, anything of the sort. When this issue became permanent....I immediately called Dell for assistance, and was simple told it was out of warranty... they use an outside source to the TV's. I called him and he even bad mouthed Dell saying they were bad quality and he wasn't even sure who...
Updated at: Jan 21 2008 11:36 AM
I have purchased an MP3 player from Dell for my son, he began to have trouble with the hard drive after a few weeks, I contacted Dell, they said they...
Updated at: Nov 15 2004 06:27 PM
I was just ripped off by Dell. Can anyone recommend a course of action for recourse? The Dell laptop we have is not keeping a charge anymore. We... called Dell and they tell us we need a new battery for the laptop, we purchase the new battery at at price of $192.  We call them within the... too high we bought an adapter elsewhere and tried that, we tried it for awhile but still does not work. When we called Dell back to tell them...
Updated at: Mar 19 2012 05:51 PM
Dell sent an email with coupons.  The email clearly stated that the coupons expired 2/28/2012.  When I tried to use one of the coupons on 2...
Updated at: Feb 28 2012 07:43 PM
Placed A Order friday 1/15/2013 the order was started 1/28/2013 supostly they said the turn around time is 7 days it has been a month and still haven bulid the server i order and paid for ($1,437.01) plus $50.00S&H i called and thet dont have a explanation and they dont let you speek to a manager or supervisor they jus say stupid sorry ther employees are lassy and verry unprofesional Its a shame that they cant build one simple computer it...
Updated at: Feb 17 2013 09:28 PM
After Dell told me they would get a technician out to replace the motherboard because they are defective , they told me they couldn't because they...
Updated at: Apr 10 2015 06:11 PM
Dell is offering fake sales to entice people to come to their site.  I was on their site at 5:58 and clicked the link to purchase a product listed on...
Updated at: Nov 26 2015 05:41 PM
reliability but price is a huge option for me. I decided to get a Dell 'scratch and dent' refurbished laptop from their website.  I found one, a... Dell Inspiron, that seemed to fit my needs and was below $450 in price.  The sales gal I contacted said it was just scratched--brand new machine... cord to the AC plug in, I can surf the internet for hours at a time! I contacted Dell as this is not acceptable, what is the point of a laptop if I...
Updated at: Nov 06 2009 04:59 AM
I purchased a Dell Inspiron 1525 laptop in 2007 from Best Buy and within the first year I had 3 hard drive crashes and one heat sink... issue. I also had problems with the computer rebooting by itself as well. I contacted Dell in November 2008 to explain my frustration regarding the... impression Best Buy was an official Dell outlet since they sell their products and repair them there. For the people who sell their product, that's a...
Updated at: Apr 01 2010 08:43 PM
U believe that any Dell computor purchased for home use is comprised of refurbished pieces and parts!! I ordered a Dell desk top computor in Sept... did get all my money back, but buyer beware: DELL EQUALS HELL Never buy Dell! Doris Akron, OhioU.S.A....
Updated at: Oct 07 2004 12:07 PM
I placed an order online for a Dell Studio 15 notebook around June 28th. For my surprise I was never contacted via email saying any status or... thing and nothing. The laptop lights would turn on, and no sound no nothing. It was dead.I called Dell and to my surprise, their support hours were 8am... buying a Dell because of their extended warranty which no other brand gives on where I live).I then got really pissed and asked for a supervisor or...
Updated at: Sep 09 2009 03:29 PM
I purchased a Canon EOS 60D Camera from Dell on 12/4/2012. With the purchase I added an extended warranty. The Dell rep assured me if anything went... wrong Dell would take care of it for me. Two months later my camera had an issue so I called Dell. Took 2 days of calling to find out they will not... manufacture warranty. Keep in mind all of Dell reps are from India or some other country and have very poor communication. I was shocked that Dell was...
Updated at: Feb 13 2013 12:28 PM
I purchased a laptop from Dell, Inc. a few weeks ago.  I have had the worst customer service ever.  1 day after I ordered the computer, I... received a bad battery and horrible service, and no one at Dell really seems to care.  The manager said that you have to buy the upgraded... website can do to make things better, but at least my story is now told.  I recommend not going with Dell, unless you never plan on calling customer...
Updated at: Jan 03 2010 09:00 AM
I bought a stand alone all-in-one Print\Scan\Fax unit from Dell. I have a Dell computer, figured I would have no problems. The computer problem and... solution is a different long drawn out story. Yes, there was a terrible problem with the computer which was straightened out. The Dell All-in-One... everyhting ready to fax, the modem would dial out, then nothing. When contacting Dell Tech, I could not understand a word they were saying. I may be...
Updated at: Oct 29 2005 06:10 PM
monthly bills showing my balance at $320.00 (it started at $47 in July 2002 even though I had paid the account in full). Dell Computer could not repair... agreement. They did credit me approx. $114.00, but Dell Financial can't find it, and now they have reported me under TWO accounts - one as 120+ days... credit. I have fought it through the credit reporting agencies, but Dell Financial continues to report back that it is NOT an error (even though I...
Updated at: Apr 29 2004 12:33 PM
I ordered a new Dell XPS 400 that I found on their website. I ordered it with added programs that they loaded and sent the disc. It arrived here and...
Updated at: Jun 25 2006 04:29 PM
been personally responsible for the sale of over 600 Dell desktops, notebooks, servers, and assorted accessories and parts for Dell machines. Plus, I... have never requested to be a reseller for any brand, including Dell, or take a commission or kick-back for computer sales. Because my clients rely... all, have a great customer service department. Up until recently, Dell was my pick for both. That was until now. Because of Dell's outsourcing...
Updated at: Jul 02 2008 02:16 PM
I purchased a Dell laptop in 2008 : Included with this system was a trial offer for Dell DataSafe an online backup system. I activated the product... as it was a Dell product and all seemed well. After a week or so, the product advised me I did not have enough storage space to back my system and... offered me an option to upgrade. I went to the website , again, listed as Dell and upgraded to the premium spaced offered- 100gb. I paid via...
Updated at: Jun 17 2009 06:01 PM
On the Wednesday before Thanksgiving, Nov 25, I made my monthly payment to Dell Financial services. It was due Nov 28. They did not inform me that... 29 and find the payment has not yet been taken out of my account. I then checked the Dell account and found I was charged a 39.00 late fee today. So... , Dell, jackasses that they are, were able to post a late fee to my account in one day but could not post my payment to my bank account in 5 days. I am...
Updated at: Dec 30 2009 12:02 PM
Offered refund but will not provide boxes or pay shipping. They failed to deliver warranty services Can not get agent for service in Calif. How is that possible...
Updated at: Dec 02 2009 06:34 PM
I called Dell on June 9, 2010, to order a replacement LCD screen for my Inspiron 1545.  It is still under warranty and they should have simply... times, and given no alternative other than to report them. My husband was a Dell tech just 2 years ago.  Dell's usual procedure for a screw up... technician, just a part! Do NOT purchase a Dell anything! They will not honor their warranty.  All you will get is to be bounced around half the population of Mumbai....
Updated at: Jun 11 2010 03:18 PM
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