Dish Network Dish Network Deceptive sales and contract practices Rude Service ?? Reps littleton, Colorado
Chronology of Facts: Dish Account:
May 1 2012, Dish Network sent email to remind us of an appointment for May 2, 2012.
Your installer showed up May 2, 2012, As a representative for your company his presence is well below acceptable. He smelled like an ashtray that was in use for several months.
May 2 2012, Technician installed Dish Network equipment, causing damages to home.
May 2 2012, Called Technician told him signal poor picture and sound breaking up.
May 3 2012, Technicians immediate supervisor visited site, stated dish pointed wrong and the would replace existing LNB.
May 3 2012, technician repointed dish and replace LNB. He virtually ignored our complaints about picture and sound, and appeared to be agitated about having to come back out. There was no significant improvement in picture or sound.
May 5 2012 Complained about reception picture and sound signal in 30s.
May 6 2012, a new technician was sent out tightened and cleaned a ground connection, we pointed out the damages caused by the original installer.
May 6 2012, an email was sent to our business at 2:33 PM a service agreement and 60 day installation warranty Indemnifying Dish Network and installer of any property damage. This was sent four days after damages caused, by initial technician.
May 11 2012Called Dish Network again to complain about pictures and damagesonth.
May 18 2012, Called Dish Network again to complain about pictures and damages, requested a supervisor be sent out was told Someone will call to schedule in about a month. Again
May and June, more calls made, same complaints same answer.
June 29th called to cancel due to their inability to provide us with an acceptable service. I was rudely told at this time there would be over four hundred dollars in cancellation charges, and should we fail to send equipment back in timely manner undamaged there would be additional charges.
June 29th shortly after I cancelled service I received emails asking us to come back.
I never did receive a contract from Dish Network, only threats and empty promises, and requests to come back. I have copies of all emails. I instructed them not to call my wife after she called me in tears July 7, 2012, due to their threats, she is on mental disability.
July 1 2012, a bill was sent in the amount of $289.25.
July 6 2012 Received Dish Network return box PM Friday
July 7 2012 Dish Network called Sue had in tears with their threats.
July 7 2012, Called Dish - Told them not to call Sue on mental disability, keep their threats to me.
July 9 2012, Sent Dish equipment back UPS Paid $21.76 return didnt use their label.
July 19 2012, my credit card was billed $355.04, no explanation of charges.
July 21 2012, Spoke with expert account resolution specialist Andre - was steamrolled over, He stated they already had their money and if he could find a copy of a signed Contract he would mail, otherwise we would be charged $99 installation fee.
July 21 2012 Filed Complaints with AARPS, Arkansas Attorney General and BBB Colorado Against Dish Network.
I believe Dish Network is not only engaging in unfair business practices, but border on criminal, as they seem to make up their terms as they go along.
People You need to report these Bullies and their cheating ways to your states attorney general, this is the only way to STOP them.