HUGHESNET Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #993777
Jan 09 2013
06:56 AM
Hughesnet Hughesnet is Highway Robbery Internet
I had hughesnet for about 3 months and it was so slow we couldn't use it for what we needed it for to begin with. We called them and called them about it They would leave us on hold for hours! And honestly I think that is a tactic they use to get you to hang up because you are to busy to hold for 2,3 and 4 hours at a time and in the end you get no help. And then when you want to terminate your contract with them they try and convince you with an upgrade that is disconted for a couple months and then you get hit with a bigger monthly payment. It took all day arguing with them and still nothing they are charging me for terminating my contract early. Let me tell you how bad my internet was I got a new dell laptop and couldn't even download the software from Microsoft that I got on it! I attempted 10 times and couldn't do it ! My daughter takes online coarses and failed her final because it froze up so many times due to a slow connection! This company is ran by a bunch of criminals if you ask me because I definitely feel robbed! The costumer service is a waste because they are no help at all, all they do is blame you, make you  wait for hours for nothing, transfer you all over the place and argue with you then hang up on you. I cannot believe this company hasn't got shut down by the better business bureau by now. :(
Entity: , Internet
2, Report #938214
Sep 07 2012
07:43 PM
HughesNet HughesNet is NOT customer friendly Germantown, Maryland
I moved to a location that did not have internet service, and since the satellite dish was on my roof, I called Hughesnet...BIG MISTAKE!! To begin with, I was quoted $52.99 per month.  I am being charged $68 (incl taxes).  I called customer service and was told that I was being charged for a repair discount of $6.95 per month.  When I asked to have it removed, the lady told me that she had to ask if she could because she didn't know who authorized it.  I didn't authorize it, so remove it. Finally, it was taken care of.  That was phone call #1. I tried to get online to check my account, and because no one at HughesNet did not follow thru and give me paperwork for my account,  I did not have my account #. Hence, phone call #2.  This time I reached someone named Ann.  Ann doesn't like to be nice. She told me that I was using over 250mb of downloading everyday...No I'm not.  HughesNet is so slow that the 5 adults who live in my house don't like using the computer. She says I can get tokens to give me more mb's.  Really?!  Don't I pay for that service? I didn't sign up for tokens!  Needless to say, we didn't get anywhere at all.  I hung up because HughesNet is only one-sided.  Customer care my ass! Ok, so now I have my account #, it doesn't work online.  Phone call #3. This time I spoke to Karen. I hung up on this one!  I told her my account # didn't work, she gave it to me again.  This one is on ANN!  I even repeated my account # to her, twice, and she said it was good.  She failed to give me one more #. Thank you, Ann.   I asked Karen if she could cancel my AUTOPAY and give me a paper statement, so I can have better control over this account.  HughesNet charges $5 for that!   What makes this worse, 3 of our cellphones depend on the internet to work for phone service, and now I am back to using a house phone.  Thanks suck!! Oh yeah, if you wan to contact the CEO, Pradman Kaul, the number on the website is a guy named Mike's home phone number (Yeah, I checked), and wouldn't you know email address is available unless you sign up for some stupid website called 411, free trial, then you can get his email.  How convenient!
Entity: Germantown, Maryland
3, Report #1149154
May 23 2014
10:08 AM
Hughesnet Hughes Network System Don't use Hughesnet OXNARD Nationwide
I purchased the HughesNet dish internet system in January 2014.It have never given me consistent internet service for 5 months.We have tried trouble shooting over the phone for the first 3 months without success.Now in May we are fed up with paying $51 a month which increased to $61 a month while still being unable to gain reliable access to the internet. They would not send out a technician to fix it and the phone calls take hours and waste our time. When I called to cancel, they said they would charge me a $300 early cancellation fee. I told them to remove my credit card information and do not auto withdraw any more. They told me I would be charged for paper invoices. I am fed up with being forced to pay for poor quality and poor service. If the product is bad and the service there should be no penalties for canceling. Also after canceling, they would not send out a technician to remove their dish and equipment. What a pain! Will someone please stop these predatory service companies?
Entity: Nationwide
4, Report #1294602
Mar 19 2016
10:16 AM
HughesNet Deceptive Business Practices: HughesNet Sales Agents Lie Nationwide
The Hughesnet agent that I spoke with over the phone told me that the speed that he was offering me was 5Mps and that I would have 20 gigs of data per month. I told him that is not nearly enough data and that I would definitely exceed that; I wanted a different plan. He told me that was the only plan available in my area but that their service is essentially unlimited, though they are not allowed to call it that. He said that when I exceed the cap that my speed would be cut to about 3Mps. He went on to tell me that I have 30 days to evaluate the service and that if I am not completely satisfied within the first 30 days that I could cancel for a full refund of the first month of service, installation, and activation fee and that I would not incur an early termination fee. I mentioned the throttle to the installer when he was installing the service and he said that the 3Mps is an estimate but that they usually cut it in half, which would be 2.5 Mps. The first day I got the service I connected my computer to the modem directly via an ethernet cable to run a speed test at (Ookla) and my speed came in at 2.74 Mps. Then I logged into the system control center to check everything out. Everything was fine except that I noticed my data was broken up into two categories; Anytime Bytes and Bonus Bytes Also, the amount did not match what I purchased. There were 14GB Anytime Bytes and 10GB Bonus Bytes. I later learned that the Bonus Bytes can only be used between the hours of 2 AM and 8 AM (the time that I am normally sleeping)... so my usable data was 6GB less than I was sold on. I wasn't overly concerned about the data though because I figured that even if they cut my speed in half (2.74/2 = 1.37) that I could get by on 1.37Mps. It's not nearly as fast as I am used to but it'd be like cable in the old days and that was fine with me. I hit the Anytime Bytes data cap within the first two weeks and immediately my connection was hobbled. I could barely load a webpage. sometimes pages loaded after several minutes but never fully. Images were missing, the browser was constantly loading, some pages were missing their structure entirely, and some would not load at all. I checked the system control center again and saw that my status was hard-throttled I clinked the link for the popup to see what that meant. The description provided said that when hard throttled the connection would be less than 64 Kps (unusable)... I called Hughesnet to find out why I was hard throttled. They told me that it was because I exceeded my data cap and that is part of their Fair Access Policy... I explained the conversation I had with the sales agent to the customer service rep, who spoke very poor english, and she just kept repeating herself that it was part of the Fair Access Policy. I called and attempted to cancel today, 28 days into the service. I got the run around and was transferred multiple times. After being on the phone for a very long time the line went dead while I was waiting for a transfer. I tried again and the same thing happened. I tried a third time and finally got through to a Supervisor who told me that they would not give me a full refund but would instead give me a prorated refund. I asked how much they would refund me. She said that she does not know and that the cancellation would have to go through first before she could tell me... She said it would be based on how much of the data I used, which was all of it, and implied that I may not get a refund at all. They would not refund the installation or activation fee either. Absolutely nothing about this service matched what I was told by the sales agent; not the data limit, not the speed, not the cancellation/refund policy, Absolutely nothing. I live in an extremely remote area and need internet for my work. I saw others on here mentioning that they would like to file a class action. I am willing to participate in a class action lawsuit against HughesNet.
Entity: Nationwide
5, Report #297260
Jan 05 2008
09:53 AM
Hughesnet Hughesnet a big rip off and liers Internet Internet
If there is anyone out there that wants to sue Hughesnet that only lies to everyone about there internet and how fast it is suppose to be please contact me We need to put a stop to these people they are ripping people off I pay $70 a month for dailup that is suppose to be fast access but its not. When you call them you get someone you can understand because they are in another country. I see there add on tv and get sick!!! So if you want to help me stop them contact me. Thanks Ricki01 sellers, South CarolinaU.S.A.
Entity: Internet
6, Report #377285
Sep 30 2008
10:45 AM
Hughesnet Hughesnet still messed up, had to get new internet India Internet
Had to turn Hughesnet off because it stopped working and had to get new provider because I am a student. They think they did nothing wrong, need a class action lawsuit against them if someone would join me. They refuse still refuse to fix anything after so many months. I had to drop one of my online classes and almost lost my school completely. They also informed me that they do not do vpn service. I feel that someone should do something, because I have tried and got no where. STAY AWAY FROM THEM. Patrick Wappapello, MissouriU.S.A.
Entity: Internet
7, Report #412877
Jan 16 2009
11:55 AM
HughesNet, HughesNet is a SCAM, throttles bandwidth without warning! Internet
One of my family members ordered HughesNet satellite internet service after learning that she couldn't get DSL or faster at her home. Shortly after the service was installed, she started noticing great drops in speed, going from around 200 kb/s to near 6 kb/s. When contacted about this, a customer service rep told us that they impose a bandwidth limit on all accounts, only allowing them to download 200 megabytes every 24 hours. (For anyone wondering, this is obscenely low. You can't even browse for more than 30 minutes without hitting the limit). NO NOTICE WAS MADE OF THIS LIMIT AT THE TIME THE SERVICE WAS PURCHASED. So, in conclusion, DON'T GO TO HUGHESNET. DIALUP IS BETTER THAN THIS CRAP. Josh tullahoma, TennesseeU.S.A.
Entity: Internet
8, Report #528173
Nov 24 2009
03:37 PM
Hughesnet Ripped off for the last time by Hughesnet! Internet
I've had Hughesnet satellite service for over 6 years. I just got 3G wireless that plugs into my computer -- way faster internet and cheaper than Hughesnet!!Two weeks ago I started trying to cancel my Hughesnet service. Even though I gave them my account #, serial #, and called in on the phone number they had assigned to my account, they told me they couldn't cancel my account unless I faxed them a letter on my letterhead. (I'm a sole proprietor with office in my home.) I faxed the letter and they claim they haven't gotten it yet -- over 24 hours later. They are making it extremely difficult to cancel -- buyer beware!On top of that, today they informed me that I have to pay a cancellation fee of $300 because last year they offered me a free upgrade. They say there was a clause in the offer that said I had to continue with Hughes for 2 years if I accepted the upgrade. I did not see anything like that on the information they sent. But I'm paying them the $300 just to have the pleasure of never having to speak or interact with them again. They will do anything it takes to get a little more money out of you!!! If you are anywhere in the country that has 3G wireless service, you don't need a satellite and you certainly don't need this rude and inept company!
Entity: Internet, Internet
9, Report #1145172
May 08 2014
05:01 PM
Hughesnet Hughesnet oversold their satellite capability in the Pacific Northwest Germantown Maryland
Hughesnet oversold their satellite capacity in the Pacific Northwest, but promised me great service.  When the internet, and along with it, my telephone, were down more than they were up, I was constantly on my cell phone trying to get my service back.  When I finally called and asked them to cancel my service, I was put on hold for so long, I finally hung up.  It took 4 tries over a period of 3 months before I was finally connected to someone who was able to cancel the service.  Prior to the cancellation, when I tried to cancel, the operator on the line attempted to sell me upgrades, assuring me that with them, my service would work better.  I fell for it the first time, but the service was not better.  After that, I just wanted to cancel.  I was also told that my telephone issue was my telephone company's (Vonage) fault and I should call them.  Vonage told me that Hughesnet was the worst internet service a Vonage customer could have.  Even though I purchased my Hughesnet equipment, when I asked what I sould do with it, I was told that I had to pay a huge cancellation fee, and I could throw my equipment in the garbage.  Later, when I was finally sent a copy of my contract, it clearly stated that if I had sent back the equipment within a certain time period, I could have received a $200 refund.  By the time I received the copy of the contract, it was too late to return it.  In all fairness to Hughes, they did reduce the termination fee, but I feel that there should have been no early cancellation fee, because I literally had no internet service from Hughesnet.  I had to call in my computer technician for a computer problem and he was the one who told me that Hughesnet had oversold their satellite capacity in our area.  He would never recommend Hughes.  I know that I am not the only person who has had trouble with Hughesnet, as I have read other complaints on the internet.  I am wondering if a class action suit against them is in order.
Entity: Germantown, Maryland
10, Report #1095903
Oct 31 2013
04:19 AM
Hughesnet TRUE COST OF THE HUGHESNET INTERNET Germantown, Maryland
Do you happen to be  living in a location where Hughesnet is the only choice to have Internet Services? Perhaps you have 3G network available and if so this should be the wise choice between the 2 services. Why? 3G data plans are more expensive than Hugnesnet per MB, so how can this be the wise choice.Because if you only have the choices listed above, you must only use the internet to check email, surf webpages and do online banking. In other words, downloading a small amount of MB daily is something you will have to get use to. When you are being sold the package Hughesnet offers, it is tempting to buy it. DO NOT BUY IT. DO NOT BUY IT. I have read the other reviews on this site about this company. From my experiences with the company, there is a lot of truth in what other consumers are writing about. Read them and learn how to avoid a lot of trouble. Yes, I too was a Hughesnet Customer for 1 year. It cost me $200.00 to get out of the 2 year contract. From the reviews that are posted here there are lot of reasons not to buy this service. I have my own reasons also.Communications with Hughsnet is very difficult. Calling customer service and getting someone to take your call may be time consuming. Getting the company to do what you request them to do may be difficult. Getting someone to come out to your house to trouble shoot and fix your problem takes a lot of time and can cost you a lot of money. When you run out of download amounts, you have to pay more money for getting on the internet besides your fixed cost. It also takes time to obtain a token.I had GEN 3. It is claimed GEN 4 is the best thing since sliced bread. Do not believe it. I encounter an odd problem when I could not figure out what was eating up my daily download amount. I paid $100.00 to obtain technical advice that did not work. When I tried to place my account on suspension, I was told that it cost 9 dollars per month to do so. I said ok, yet my request was ignored and I was charged for a full month at regular price. I called to cancel. No one available to handle this request. 4 days later I listened to voice mail. I was sleeping at the time of the call. I could not understand the voicemail instructions. Then english was poor. Due to the delay I was charged another month in full. Now, the modem and the radio antenna has to be returned to the company. I did not know about the equipment return requirement. They sent out prepaid boxes though. The modem was easy to put in the box. The radio antenna, is not that hard to remove. You need 3 tools. You go outside to the dish and remove this part. Not to hard to do because I had someone to help me, but you can do it by yourself.Still want it? It is a big decision. Any contract is a big decision. I would accept the fact that I have to use the internet using a 3G network. No watching Netflix, youtube etc. Something contrary to why I would want to use the internet.  
Entity: Germantown,, Maryland
11, Report #1200396
Jan 08 2015
10:35 PM
hughesnet Class action Lawsuit Internet
i want to make everyone know what Hughes is doing to everyone. They are thieves. And even worse thieves than before they settled last lawsuit. I am so angry. i have been round and round screeming mad at thier pathedic liars over phone. Once i even got six months free service. So if they are willing to do that to shut one person up. that tells you how much they are ripping people off. I have never got even 1.5 Mps ever. I have complained until it made me physically ill. And they advertise 15 Mps. I am so angry it makes me sick how these corporations keep F* us!!!! They have over sold there bandwidth and the keep right on going. F* YOU! Hughesnet. We are coming.
Entity: Internet
12, Report #1266737
Nov 09 2015
09:30 AM
Hughesnet DON'T USE THEM!!!! germantown Nationwide
I entered into contract with Hughesnet and its been one problem after another!  It has Philapines technical support only and useless! slow to no service at all. Tried to tell me that I used 20KB in 6 days! We do not stream videos!  After 25 contacts I cancelled it! they wanted $400 contract termination fee! I have spent over $500 on computer persons only to find the installer cut my hard wires and telephone wires!  When the most recent repair person came he ran mud throughout my house THEN told me to go to Lowes and buy a $3.00 part and fix it myself! Are you kidding!  Spoke to corporate office who waved the fees!    Just don't enter into contract!   Deanna
Entity: Nationwide
13, Report #1262342
Oct 19 2015
04:45 PM
Hughesnet Inept practices leading to unethical policies Nationwide
I Purchased a home where Hughesnet was in place.  Seller suggested that I just take over the account.  I called Hughesnet and stated that I would be the responsible person on the account.  They said that they would be sending out an installer to upgrade/replace the modem at my home.  They wanted to bill my credit card, which I agreed to.  They also sent me paper bills which I accidentally paid.   After I realized that I had paid them twice, they refused to refund my money as they stated that my second payment was on the existing account (they had opened a new account when I had initially contacted them, unbeknownst to me.)  They claimed that the initial account had not been cancelled despite the fact that they had removed the equipment so that it could not be used!     They claimed that the equipment was removed by a second company, not Hughesnet, that Hughesnet works with.  What rubish, that is a company that they subcontract with.   This is insult added to injury as their service was spotty and their technical support inadequate.
Entity: Nationwide
14, Report #1304616
May 09 2016
06:36 PM
15, Report #1358598
Feb 27 2017
10:28 AM
Hughesnet false advertising Nationwide
Hughesnet has a commercial that says that they can give you internet where ever you are but they couldn't get my internet hooked up where I live without putting the satelite on someone elses property then they wanted to charge me if they had to do that. I used them at a previous address and was having it moved they had already charged me $138.49 for 1 month of service before they tried to move my service. When they couldn't install my service at my new address they tried to charge me an early disconnect fee and I told them I wasn't going to pay it they did waive the $280 disconnect fee BUT they only want to refund me $89 of what they charged me saying I used the service.
Entity: Nationwide
16, Report #1311966
Jun 17 2016
01:29 PM
Hughesnet lied about service and downloads Internet
 I contacted hughesnet sales rep 6 months ago and she proceeded to tell me that I could use it for wifi on my phone and that with 10 gig of data, I can watch TV. It worked great the first month which is the trial period. After that, my data was gone in 3 days! I called several times to complain but with no improvement. I called to cancel today and he threw the early cancelation fee at me. I'm not paying for services I didn't get that were promised to me.
Entity: Internet
17, Report #1339387
Nov 22 2016
10:51 AM
HughesNet are internet super highway robbers Nationwide
I can prove that HughesNet steals back the data they sell us. A couple years ago we were having some work done in our yard & the cable was cut from the HughesNet satellite going to our modem. Obviously if the cable is cut from the sat to the modem we couldn't get online til a new cable was installed. When the new cable was installed we checked our usage & found that over 10% of our data cap had been used when we couldn't have even possibly been online. After a run around on the phone with HughesNet reps, a member of the advanced engineering team told me that data depletion can come from HughesNet's side & they don't know why it happens & there's nothing they can do about it. Suuuuuuure.   Last year in 2K15 before HughesNet's huge outage, I was calling them up for months telling them about data depletion. A single day before their outage they ordered me a new modem claiming it was our faulty modem, when their own diagnostics said there was nothing wrong with our modem. The next day HughesNet crashed. First they said it was thunder storms, then it was server degradation, & several other excuses. At least we got a free token out of it. Big of them. Actually I've got several free tokens out of HughesNet reps over the years but it's nothing compared to the data they're stealing.   We're still on the Gen3 package here because it's unlimited from 2-7am whereas their new Gen4 package only gives you 50 gigs per month from 2-8am. In February 2K15 we used over 60 gigs in their free zone thus Gen4 wouldn't ever work for us. When I talk to the neighbors about their Gen4 speeds they say the speeds are no different than Gen3. We're lucky to get 1.5 Mbps here. Usually it's dial up type speed slowness but at least dial up is unlimited.   HughesNet never told us what their data cap was when we got it years ago. They just said if we download too much they'll slow us down. We get roughly 13 gigs a month. 375 megs a day but if we use all of our daily allowance we only get approximately 325 megs for the next day. Don't get me started on that.   The moral of HughesNet's ripoff report story is never get HughesNet. Stay with dial up until something unlimited comes along. HughesNet are corporate con artists and they know it.
Entity: Nationwide
18, Report #1328928
Sep 19 2016
09:52 AM
Hughesnet Liars Tucson Nationwide
 Hughes net is a liar and a scam. They get u signed up, service works good for a couple days. Then u find out that I only have 50 gigs a month and you've used it all already. But upon talking to them to set service we told them everything we use the internet for they'll say. Oh we can cover all of that. Nothing was said about a limit of gigs, nothing said about having to purchase your own router until after you prepaid ,nothing that says its a 2year contract and $395 to disconnect. All there sales people are on commission so they just want to make the sale.When you call customer service and ask to speak with a supervisor they say none is available. I literally pay $80 For 3 days of internet service There is so much more i could tell you about how deceitful this company is and after looking at the reviews there are many others in the same situation as I am
Entity: Nationwide
19, Report #1327471
Sep 10 2016
09:40 PM
HughesNet Absolute worst internet service Nationwide
 I switched from Verizon DSL to HughesNet because they were supposed to solve my slow internet reception. They installed within 2 days (3 days ago) and we still cannot stream a video. It constantly rebuffers. We were told we had too many devices using it (tv only so not sure how that was too many). Customer service suggested we move closer to the router/modem (it's 8 feet away) or use a cord. This is absolutely the worst service only. I spent 40 minutes on the phone with cusotmer service and the floor supervisor refused to let me talk to anyone else. He told me to call corporate.  I wish i had never called them. They are not giving us what they claimed in their advertising. I want to cancel service and get my money back. We can't watch videos, upload photos, because service is so awful.
Entity: Nationwide
20, Report #1328674
Sep 17 2016
10:56 AM
Hughesnet Hughes Network Systems data being used Internet
So about 6 weeks ago we noticed huge amounts of our data disappearing.  After calling several times and nobody ever calling back when they said they would, yesterday we decided to downgrade to a smaller package.  Figured if we were saving $30 a month it wouldn't be so bad if they take a little data back.  Well last night, we turned off all our equipment and went to bed.  At 11 PM, husband got up and checked.  67 megabytes of our bonus data has been used.  I need to know what's going on.  I'm super unhappy with Hughes Net right now.
Entity: Internet
21, Report #282774
Nov 03 2007
05:13 PM
HughesNet Violated Me Gainesville Internet
Ug. I have been violated. This satelite broadband service performed less well for me than dial-up... which can be almost worthless itself sometimes. A person should expect that they won't be able to play online games, download, watch movies or listen to music. I received no disclaimer before being gouged for this crappola service. Please include me on any class action lawsuit. I am disgusted that companies are allowed to do this to people. Shawn XXXXXX gainesville, TexasU.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Internet
22, Report #210751
Sep 13 2006
08:16 AM
Hughesnet False promises Indianapolis Nationwide
They got me! I believed I'd have faster internet and no need for a phoneline. The speed is the same as dial-up. The biggest problem is my internet connection is not is constantly down. I have had a service technician at my house 4 times in the past 9 weeks, and spend countless hours on the telephone with the help(less) desk. I signed a one-year contract and they will not release me from the contract (they will if I pay a $400 penalty). I have not had internet access for over 8 weeks. Correction: When I do have internet access it lasts for approx 5-7 minutes, then nothing for 8-24 hours. The last conversation I had with Hughesnet they encouraged me to wait until my contract expires (December), sell the hardware on Ebay, and switch to cable...NICE! Sallyanne Indianapolis, IndianaU.S.A.
Entity: Nationwide
23, Report #223589
Dec 03 2006
06:58 PM
HughesNet Rip off of usage Internet
I signed up for the Professional Plan on Hughesnet. This is their most costly plan for home usage. Under this plan I am supposed to be able to have download usage up to 350 MB within any four hour consecutive time periods. If I go over that I violate their FAP (fair access policy) and they will lock down my service so that it goes very slow. I then stay in this penalized mode between 8 to 12 hours. The problem is that when I reach download amounts around 200 MB within any four hour time period they move me into FAP violation and shut me down. This has been an ongoing problem since I got the service. I have documentation of actual usage. I have several instances of FAP violation when the preceding and including hours of up to six and seven hours of usage do not go over 200 MB. When speaking to technical service my average phone time has been 1.5 hours with no resolve of this issue. They just give me yet another case number and do not follow up on the issue. Even the technical assistance people agree that they cannot see where I have violated usage policy and yet they are powerless to resolve the issue and I remain in lockdown for 8 to 12 hours. According to Hughesnet Fair Access Policy, I am an abusive user. Note following quote from FAP: HughesNet system usage data indicates that approximately 5% of subscribers are responsible for a disproportionate share often as much as half of the total HughesNet service traffic. Unfortunately, many of those subscribers are not using HughesNet for its intended purpose. To ensure that all HughesNet subscribers have fair and equal access to the benefits of the Satellite broadband service, HughesNet has enacted a Fair Access Policy to prevent abusive consumption of bandwidth by a handful of users. Since I am paying to use up to 350 MB download within any consecutive four hour time period, I feel extremely insulted to be categorized as 'abusive consumption'. I pay them on time and yet I still do not receive the service I pay for and yet I am still contractually obligated to continue to pay for service I do not fully receive. Christy Mustang, OklahomaU.S.A.
24, Report #336994
Jun 04 2008
08:11 AM
Hughesnet Problems discontinueing service Internet
We contracted with Direct TV and ended up with Hughesnet. We had used the service for several years. The payment was set up on our credit card. We decided to cancel the service and called the number that appeared on the statement and was told they had no record of our account. We did the only thing we could do and disputed the charges with the credit card co. They did an investagation and sent to the credit card co. the report on the acct. including the acct #. We now called HughesNet with this information to discontinue the service and stop the automatic withdrawals. They ask my name and said that is not the name on the account. They said they could not discontinue the service until the person who opened the acct called. An automatic withdrawal of $59.99 has been coming out of my acct for 5 years. We have not had a computer in the house for over a year. After much thought, we called to see if our son who set up the computer may have ordered the service and I gave him the card. That is what happened. So I asked to discontinue the service and they would not do. The service had always been charged to my card and they would not allow me the cardholder to cancel the service. What if I could not have remembered who could have ordered the service. I feel they knew who we were, they had our acct number but they made jump through hoops. Ken corryton, TennesseeU.S.A.
Entity: Nationwide
25, Report #363498
Aug 15 2008
11:09 PM
Hughesnet deceptive, liars rude Germantown Maryland
bought into hughes net just over a month ago ! have been knocked off line five times!i don't stream video or games ive got their hn9000 its just as sorry as any other, called them today and they just snicker at you,they pull your service at their choosing, where is the class action go to ftc/fcc i did. Paleotoledo1 converse, LouisianaU.S.A.
Entity: Germantown, Maryland

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