HughesNet HughesNet is NOT customer friendly Germantown, Maryland
I moved to a location that did not have internet service, and since the satellite dish was on my roof, I called Hughesnet...BIG MISTAKE!! To begin with, I was quoted $52.99 per month. I am being charged $68 (incl taxes).
I called customer service and was told that I was being charged for a repair discount of $6.95 per month. When I asked to have it removed, the lady told me that she had to ask if she could because she didn't know who authorized it. I didn't authorize it, so remove it. Finally, it was taken care of. That was phone call #1.
I tried to get online to check my account, and because no one at HughesNet did not follow thru and give me paperwork for my account, I did not have my account #. Hence, phone call #2. This time I reached someone named Ann. Ann doesn't like to be nice. She told me that I was using over 250mb of downloading everyday...No I'm not. HughesNet is so slow that the 5 adults who live in my house don't like using the computer. She says I can get tokens to give me more mb's. Really?! Don't I pay for that service? I didn't sign up for tokens! Needless to say, we didn't get anywhere at all. I hung up because HughesNet is only one-sided. Customer care my ass!
Ok, so now I have my account #, it doesn't work online. Phone call #3. This time I spoke to Karen. I hung up on this one! I told her my account # didn't work, she gave it to me again. This one is on ANN! I even repeated my account # to her, twice, and she said it was good. She failed to give me one more #. Thank you, Ann. I asked Karen if she could cancel my AUTOPAY and give me a paper statement, so I can have better control over this account. HughesNet charges $5 for that!
What makes this worse, 3 of our cellphones depend on the internet to work for phone service, and now I am back to using a house phone. Thanks HughesNet...you suck!!
Oh yeah, if you wan to contact the CEO, Pradman Kaul, the number on the website is a guy named Mike's home phone number (Yeah, I checked), and wouldn't you know it...no email address is available unless you sign up for some stupid website called 411, free trial, then you can get his email. How convenient!