Kaplan University HUGE SCAM Ft. Lauderdale Internet
I started Kaplan University about 2 1/2 years ago. I was a stay at home mom and wanted to further myself, and maybe have a career. I was contacted by Kaplan, whom while looking at my records online said that with the community college I had attended I already had my associates. I would be working on my bachelors. Great. So I started school. Financial aid paid for everythng but $100 to $200 every four months. I'm thinking it's not that bad. Sure.
I could never get ahold of my advisor. I was never sure who it was, I was always told that it was someone new when I called. I would talk to the next available advisor. I had requested that in my notes someone would put in that I wanted all of my general education requirements done first. This would mean to a normal person that I wanted to take all of these classes first. No I was taking all the classes towards my degree first and filling in the general education where they could.
This went on for about a year, year and a half. I still thought that I was getting an education until a math class I had to take. It was basically a high school algebra class. I passed that in high school but whatever. The professor for this class turned out to be a student aid. This person knocked me down on points for showing my work like I was told (but according to them I showed too much, there was never a set amount had to be shown), or for not showing my work like I was told. Then I would go to the class. I would ask questions about what was in the book. I would get the exact same answers, word for word, that were in the book. No other explainations. My husband watched me get more and more frustraited. I would get all the home work right, but fail the tests because of this person. My husband took caculus in college, so he decided to take the class for me and see if he could pull my grade up. After two weeks of this professor I had to call my advisor. Never a call back. A few classmates and myself called the next available advisor. We were all told that there was a file started on this professor and that they would not be teaching the next semester. We were lied to.
Then for some unforseen reasons I had to quit school for a while. Since I had been in class for long enough I expected about a $300 bill. There were only two weeks left in the semester. What I got was a $1700.00 bill. I was told this was what my student loan was not going to pay. So I started making payment arrangements. I was told that I would have to pay $200 every month. After 7 phone calls I got it knocked down to $50 a month. There was no way after that phone call I was paying $200 a month. Then I get my first month bill that already said I was past due. So I called they said no that went out before the payment arrangement. Okay so that day I made my first payment over the phone. No biggie. I was told that I could set it up where they would take it right out of my account if I would like. I said no. Three days later I find out that they took $650 out of my account. I called, they said that I owed it and agreed to it. It had to take a call from a lawyer and my bank for them to give me back $600. So I continued to send checks every month.
Then one month I get my check back and a letter saying I was again past due. I call again. They said that I should have recieved the email that said they were no longer accepting checks. I told them I didn't. Got the late fee taken off. Then I get a bill that says put your credit card information on it. Okay no big deal there right? No. I put down that only $50 was to come off of my credit card. I check my account everyday to make sure they do not take off more than $50. Two weeks after I sent that payment in I get another you're late statement. I call and tell them I sent it. I was told that I could pay over the phone, to which I laughed, or I could have it directly taken out of my account every month by them. No other option. I hung up. For three months I did not pay. They did not send me a bill. Then I get a phone call saying I'm late. Told them to send me a bill. Two day's later I get the bill. So I start paying online direct bill pay every two weeks. About christmas of last year I stop getting bills. Great I'm done no more payments. So I stop paying.
I decided to give school another shot. I called Kaplan, thinking it was just their billing department. I get an advisor who tells me that the only way I can come back is if I write them 150 essay on why I had to leave and why I wanted to come back. Then she tells me that I don't have my associates and no one there would ever tell me that! So I call another school. I get enrolled there, I want my transcripts from Kaplan. I get a denial from them saying that I still owed $186.07, and my transcripts would go no where until I paid. I was told that just because they stop sending bills does not me I quit owing. So I paid. Now they are telling me that I have to resign and refax my transcripts requests, because that is federal law. It's been over a month, and that's how it is.
I reccomend that if Kaplan calls any of you or if you're thinking about that school run! Run fast and hard. For the school I'm attending now to get an Assoc. and a B.S. 4 years it's only going to be $20,000. For kaplan for the time I went which was not even three. I owe $26,000. Do Not let them enroll you.