Magic Jack MagicJack is a scam - user beware Internet
I bought and installed MagicJack on june 22, 2013. I also made a mistake of porting my number from my previous carrier to MagicJack for a price of $19.95 + tax. My magic jack worked for couple of hours after install and it was downhill from there. there was no dial tone on the phone, I contacted MagicJack via online chat which is the only method of contacting their only customer service/Svc tech, i went to all the levels of customer support they have. I had about 8 trouble tickets in three days, each of those tickets lasted an average of 3 hours each with MagicJack. By the way one of the things magic jack did well was to remove time stamp from its chat...on two of the chats the service techs abandoned me - on one of them while I was on hold i made dinner, took an hour walk, took a shower, ate dinner, put the kids to sleep and still no response from customer service. when I tried starting a new chat session, I got Our hours of operations are 9AM-10PM EST Monday-Saturday and 10AM-7PM EST on Sundays. Please visit us again during our hours of operations. You can also also browse our FAQ section for the most common questions and asnwers at magicJack.com/faq So apperently the service tech did not have the courtesy to tell me it was time to shut down. Quite unlike me I did not give up after this, I was determined to make magic jack work for me. So the next day, i go on MagicJack chat again.I spent about 3 + hours with the service tech this time, I gave her permission to remote into my computer. She uploaded, downloaded, we plugged & unplugged, still magic jack did not work. she said she cannot help me and rudely asked if I needed help with something else. she blamed the issue on my internet service.Still determined, i contacted my internet provider, My internet provider came to my house, checked everything on the network, network was working properly. At this point I contact magic jack again, I might have been blacklisted because the next rep abandoned me yet again - i was on hold for more than 4hours. the next day i decided to find out if the problem was actually magic jack or my Internet service like MagiJack claimed. I bought and installed Nettalk. Nettalk worked properly like a phone should and has been working well since July 1,2013. I now decided to get my old number that never worked on Magic jack back, MagicJack sent me a $30 porting fee before they can release my number to Nettalk. i pleaded and explained to the reps but all that fell on deaf ears. despite the fact MagicJack did not provide me any service, they only provided nightmare and furstration. MagicJack sold me e a defective product that they told me they cannnot fix and when i told them i want to move my number to another provider they offered to replace their defective product for $11.80. if this is not a scam I do not know what is. There's got to be a way to stop MagicJack from ripping people off.