NETSPEND PREPAID CREDIT CARD AUSTIN TEXAS
Netspend Corporation Gave My Money Away
On February 15, 2015, aproxamitly 7:30 p.m pst, Netspend transfered $1000.00 from my account. The next morning, February 16, 2015, approximitly 11:00a.m pst, I called Netspend, to see if this transaction could be reversed. Unfortunaely, the money was already gone. I asked to file a Dispute for this Unauthorized Transfer of my money. The agent informed me, that if I file a Dispute for this transaction, my card(with all my money on it), would be cancelled. (What was the purpose, to cancel my card, just so I had to wait for a new on?) Needless, to say, I did not file my Dispute that day.
I waited until I had taken all my money off the card, then I called back. On February 24, 2015, I filed my Dispute. The agent told me I had to write a letter state this Dispute and sent it to Netspend. But at the end of the telephone conversation, I asked what I needed to do? I asked the agent, I have to send Netspend this Dispute letter, with the information? She said, No, No, there is nothing you need to do. I even got an e-mail saying I did not have to do anything further, the Dispute Team from Netspend would be contacting me for further information. On March 2, 2015, having had no updates from Netspend, I again called.
Netspends representative told me they were waiting for the Dispute Letter I was suppose to have sent in. I said What they said I didn't have to sent in this letter. Blaugh, Blaugh, they gave me the run around. That night I sent Netspend an e-mail, stating how unsatisfied I was with the way my Dispute was being handled. Netspent Dispute Team, thanked me for sending in my Dispute Letter. So my Dispute continued.
I received an e-mail after I sent in the Dispute email, stating I would get a phone call within 6 hours from a dispute specialist. Never got it! Then I called a Netspend agent 2 days later. This agent said she sent a message to the Dispute Team, to contact me, so make sure your phone is charged and you answer the call. Still have not received call from Dispute Team.