PEP BOYS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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On June 4, 2003, I went in to Pep Boys to have the electrical system tested as my battery was waking up dead too often. I asked them to check the... electrical system checked out okay. I went back to where I purchased the battery, he exchanged it, and we took the bad battery back to Pep Boys... dome light was staying on. Now, if Pep Boys had done their job right I would not be out another 26.00, plus the fact I had to call twice more for a jump...
Updated at: Jun 30 2003 02:20 PM
I bought tires from Pep Boys in the Fall of 2000. This may sound like a long time ago, but they were put on my 1998 Mustang that is NEVER driven in...
Updated at: Jul 11 2003 10:00 PM
When my truck broke down in the middle of the highway, i had it sent to PEP Boys. I called my dealership where less than a month ago I bought out my... . At PEP Boys the following having been in their shop, I recieved a phone call on the quoted price. I asked two separate, non consistent times what...
Updated at: Jan 14 2004 02:57 PM
on these types of buisness. Tires cost a total of $367.00, plus warranty. the employes behind the counter were nasty as-----, doubt that pep-boys...
Updated at: Aug 13 2006 01:35 PM
the car TWO days ago and took my car to Pep Boys to get my car inspected. I was in the waiting room and SAW one of the mechanics get into my car and... . According to Pep Boys, supposedly the technician wrote my mileage down wrong. The police came and filed a report and now I have to sue them over it... ONCE (unlike what pep boys was trying to say) and that matter of fact here's some red paint here from what they hit!Pep Boys told the cops that it was...
Updated at: Apr 06 2006 11:40 AM
I took my car yesterday to Pep Boys for a routine Emission Inspection. When I went to pick up my vechicle, the clutch would not go into gear. I... have NEVER have a clutch problem, but somehow, after a visit to pep boys, my clutch has become defunt. Pep Boys initial reaction was to blame me, and... mechanic to come in. I am more than livid that Pep Boys has broken my car and is now taking their sweet time to diagnose it for me. I am even more...
Updated at: Sep 04 2004 08:52 AM
In july of 2004 Pep Boys put new Futura tires on my 1995 Ford Windstar with full lifetime coverage. In January 2005 driving on the highway I started... hearing a rumbling in the front right tire. I took it to Pep Boys becausde it sounded like a steel belt had broke (happened to me once before) was... other problems, checked the bearing, etc. Back to Pep Boys after promising the car would be ready the next day we get a phone call saying that the car...
Updated at: Mar 09 2005 08:03 PM
or not and when it may come in, if ever. WARNING DON'T EXPECT ANYTHING FROM PEP BOYS, EXCEPT THEY WILL TAKE YOUR MONEY ANS THEN JERK YOU AROUND. JERKED AROUND and Pissed Off. Hereford, ArizonaU.S.A....
Updated at: May 26 2005 08:14 PM
and because of my gender. PEP BOYS SUCKS! Janet rock hill, South CarolinaU.S.A....
Updated at: Sep 29 2005 02:59 PM
I came today (7-26-07) around 2:20 PST for a simple spark plug installation, I brought the correct spark plugs (NGK Iridium VQ35) for my 03' Nissan 350Z. I did not come in because my car was not running right but a good maintenance habit, then after about 1 1/2 hour the mechanic came in to the store and said that I should get my throttle body cleaned because that contributes to rough idling and loss of efficient gas mileage, so I said I just had...
Updated at: Jul 26 2007 09:28 PM
On Wed. 9/5/07 we brought a 1999 ford escort wagon that was leaking water to this pep boys. After agreeing to pay $30.00 for a pressure test, they... ready Fri evening and would rent a car 1 day for us. (do you think I trusted them at that point?) Even though Pep Boys didn't charge me for their...
Updated at: Sep 08 2007 06:44 AM
I arrived at Pep Boys at 1:55pm ( at least that is when they finally typed me into the computer and is the 'time in ' on my reciept). I was told that...
Updated at: Feb 11 2008 08:09 AM
hear a grinding noise. I have a 1997 Dodge Stratus. On April 13th, 08 I took my car to the PEP BOYS in Hollywood Florida at 760 S STATE RD 7. I... . I called PEP BOYS let them know that they only changed 1 axle and that the axles was never the original problem to begin with. I spoke to the Manager... rubbing and I almost lost control of the car. I was able to get the car home very slowly. At this point I was furious and I called the PEP BOYS...
Updated at: May 18 2008 11:45 AM
Lets start at the beginning, we took our car to Pep Boys to have the brakes fixed. This was last year. They claimed they fixed them but when I went... . You would think I would have learned from that experince and not gone back. But this year June 08 we took our the car back to Pep Boys to have... fixed it. I took the car back to Pep Boys the next day. The mechanic checked it again. This time he comes back and says its going to need a...
Updated at: Jun 14 2008 09:13 AM
I was contacted by caroffers.com on the 1995 S500 Mercedes I have for sale. I filled out the form on the net just curious as to what they would offer. Now, keep in mind I've went to 3 different dealerships for a CASH price where they would write me a check for my car and was going to receive $7000.00 for it. The car is in excellent condition and has only 62K miles, a rare find for a car that is a 1995. Caroffers.com offered $3800.00. I...
Updated at: Jul 10 2008 11:06 AM
While traveling in Atlanta my car cut off so I took it to the Pep Boys in Kennesaw, GA and they looked it, diagnosed it and found the problem which... Pep Boys. When I took it in I told them that the day before I had taken it to the other Pep Boys and they diagnosed the problem and I just needed it... . What a bunch of crooks. P.S. Cudos to the Kennesaw Pep Boys. They are not crooks. David macon, GeorgiaU.S.A....
Updated at: Jun 19 2007 09:04 AM
I got stranded in Chicago, Il when my fuel pump stopped working. Got the truck towed to Pep Boys thinking it would be a reputable place. They... AC Delco fuel pump and told me they had to mark it up 20%. I called the local Pep Boys when I got home and they quoted me $520 for the same pump... , included the Pep Boys mark up. I looked over the bill before paying and noticed labor charges for things that were not on the truck, like skid plate...
Updated at: Jul 16 2007 07:22 AM
it died. Pep Boys told me it was the black box under the distributor. Something to do with the spark control.the replaced it at a cost of $279.00...
Updated at: Apr 20 2003 04:37 PM
October 30 2002 Took my 1989 Chevy truck 2500 series for tires and line-up at Pep Boys. They informed me I needed an idler arm. Left them do the work... . Pep Boys informed me the idler they had put on was bad already. There mechanic blamed it on the new chevy IFS and said idler was the weak link. I... unacceptable in my book. Oh yea Pep Boys will replace the part all I need to pay is the labor of 61.00 to put it on and another 55.00 for the line-up...
Updated at: Jul 23 2003 08:07 PM
I took my car in for to have one front axle replaced. It was a problem I diagnosed MYSELF. I called ahead on Saturday morning and was told bring it right down, we've got the part and we'll get you fixed up. After 2 hours, my car sat in the parking lot untouched. After multiple inquiries, I was told repeatedly, You are next in line. After leaving the car and going home, I finally got a call confirming what I already knew was wrong. I got what...
Updated at: Jun 15 2003 04:47 PM
money back for the the wheel alignment, I came in and he refunded my money $150.67 For the Ford Bronco lovers like me Mr Pasta said that Bronco were for boys! Mark schaumburg, IllinoisU.S.A....
Updated at: Jun 16 2003 08:13 AM
pep boys parts 77.90 and the engine dia that ford did they didnt charge me for Steven Independence, KentuckyU.S.A....
Updated at: May 17 2003 04:02 PM
I have taken my car to Pep Boys for the past year for Oil Changes. I never thought anything of it until I brought it in for a front end alignment in... should expect from such a nation wide chain of service centers. I've had the nerve to write the owner of Pep Boys, except I don't think he'd really care. These people just want to make money. Lauren Atco, New JerseyU.S.A....
Updated at: May 14 2003 05:27 PM
On May 19,2003 me and my boyfriend took his vehicle to pep boys around 3:00 they said it would take about 3 to 4 hours to finish a clutch job we left... car on the side of the road and we went back to pep boys to tell them the guy that did my mans clutch said it might be that axle now why didnt he say...
Updated at: May 21 2003 04:22 PM
Several months ago I took my 1997 Chevrolet Astro Van to Pep Boy's in Riverdale, Georgia, when I thought I may need new brakes. They looked at my... van and informed me I needed new rear brake shoes. I told them to do the work and they did. Within 5 minutes after I got my van back, after Pep Boy's... applied the brakes. I took the van back to Pep Boy's, and they had one of their technicians look at my brakes. They said everything looked good and my...
Updated at: Apr 01 2004 11:33 AM
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