PriceLine.com Bait & Switch http://www.priceline.com, Connecticut
I bid for 6 rooms in Las Vegas with Pricleline.com (four nights per room) I was prepaying for 24 nights of hotel service.
In my bid, I specified 4 star rating on the strip- hotels like Venetian, Treasure Island, Belagio, Wynn's, Mirage, Paris are in the 4 star range. What I got was Tropicana, a run down, hotel from the rat pack era, that is overdue to be torn down. Tropicana is not even 3 star, no way in the world, is it rated 4 star by anyone except the people who misrepresent their hotel guidelines, Priceline.
I contacted an associate from Priceline, who cut and pasted canned propaganda, claiming Priceline can award star ratings as they see fit, they refused to make changes, took my $2400 and told me, politely, to go to hell.
When you bid hotels on Priceline, they can start at 1 star, then two, three, three and 1/2, then 4, then 5 star. Tropicana is no 4 star hotel, I prepaid for something that was pure deception.
Is there a recourse?