SPRINT PCS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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76, Report #1483
Mar 04 2000
12:00 AM
Sprint PCS Overcharge
Cancelled service with Sprint PCS due to constant billing errors. For several months I called to advise that I purchased my cell phone in Arizona, had an Arizona phone number, bus was being taxed for a Houston, Texas service. Even on the last bill, the same error, in spite of several calls on this. Every month had billing problems. Every month I checked to verify my plan. Every month I was told Ihad 1000 off peak minutes and adjustments were made. Then, on my January bill (billing period ending January 10th), I was charged for every single minute after l120 minutes, in spite of my 1000 evening weekend (off-peak) minutes. When I initially checked to verify my rate plan, as I always did, I was told I had 1000 off peak minutes. However, due to the numerous calls and the credit involved this time, I was given a supervisor who informed me I was no longer on that plan. No one could tell me what plan I was on, only that I had been on a temporary promotional plan from Circuit City., I did not buy my phone or my plan from Circuit City. I bought it from the Sprint sotre. I was not told about any promotion. I was not given any paperwork to indicate any temporary rate plan. In fact, I was not given any paperwork, which I did ask for. I was told that my bills would be my receipts. I argued this with the supervisor and was told not to pay my phone bill until I got the final bill. I was under the impression that my off peak minutes would be adjusted -- removed actually. However, my final bill has no adjustments for any off peak minutes. I attempted to call their Corporate Headquarters, but could not get through to a representative at that number. I was put in a loop that kept telling me to hit my party's extention, then said I was being transferred to an attendant, then went throught the loop again and again and again! I mailed Sprint a check for $20.45, which I thought represented the final days of service, but I'm not even sure about that. I have asked them to make an adjustment to the January bill.
Entity: City of Industry, California
77, Report #20674
May 11 2002
10:00 PM
Sprint PCS, does unethical business - professionally London Kentucky
Having trouble with ATT bad coverage in Chicago North and people constantly calling with wrong number - we bought a Sprint Smartphone - and after looking it over - one more for my wife. We were promised a 100 $ rebate when buying 2 phones - but they were notable to honor it - but this is not the main issue here. First we found out that no Sprint dealer in Chicago were able to activate the phone. We were told it could be activated over the internet - but no such luck. The website is not maintained properly. After hours waiting on hold told to go to a Sprint store - but after visiting 2 stores finding out that the stores cannot activate a phone. We had to drive across Chicago for a certain Sprint office - that had lines of complaining customers standing in front of employees with no mandate to do anything. You would be placed in another line of customers waiting to get into a phone booth where you could talk to a real Sprint person over the phone. We spent close to our whole day off to do what we could have done at home over the phone with a credit card. Hence warning no. 1: Your money is wasted buying a phone from Sprint - the time you spend to activate a Sprint phone is totally out of proportion compared to the purchase. If you are a professional - you will be very annoyed. Next - we find out the phones are issued identical ID's - and treated as one account - even though they did not honor the rebate for buying 2 phones. This was too smart, Sprint. Especially when we with no succes tried so many times to get access through the promised online account management - it simply doesn't function. People still get the wrong caller ID when we call. Hence warning no. 2: Sprint purposely denies you your promised rebates - but delivers a rebated product. Next - after coming back from Europe, the phones are dead. A gargled unrecogniseable message on the voice mail camouflaged as a sales message (No Sprint name on caller ID) leaves us clueless until we dial the phones through a Sprint system that tells us we've been billed 100$ for not paying in time. The voicemail warning was sent 12 hours prior to disconnecting - and a sms message on the phone sent too. But when the phone is outside Sprint range - you will know nothing. (After complaining the fee was reduced to 5$ - but the phones are still dead) Hence warning no. 3: Sprint will make money on you by playing games - and you can only loose. Up until then approx. every 3rd call we make to each other will be lost (we are a couple and talk to each other several times a day - and will find out) - and the voice mail steps in. So the other person has to call his voicemail and so on. But the funny thing is that we have a landline next to us that has to be open - and when calling the landline to check why the Cellular is not answered we find the Sprint phone is not responding - but works fine when you call out. So this leaves us suspecting that Sprint has calculated how much extra revenue can be made by forcing people to call and use voicemail for every 3rd call. Even worse - a voicemail message can spend as much as 5 hours getting to you. My wife is a Doctor - I am running a business. This makes the phones useless for us. Warning no. 4: Sprint will force you to use your phone more than other providers - and will do it even though you miss important calls. Very unethical. This is a picture of a corporation so focused on revenue that they have forgotten why they are in business. And it is a pity - because their coverage is good here in Chicago. But their deliberate break of the promises to make them different from their competitors - draws a very clear picture of a company getting ready for a merger - puffed up with locked in dissatisfied customers that will leave at the first chance offered. It has been seen before. Oh - by the way - we pay over 21 dollars extra pr month in funny little surcharges and fees not related to the minutes used and not announced when you buy the plan. Dear Sprint - you could have avoided this exposure and kept us as customers - but you choose notto. We gave you chances enough to correct what first looked like mistakes - but now look like systematically bilking your customers.... The Casey's Chicago, Illinois Click here to read other Rip Off Reports on Sprint
Entity: London, Kentucky
78, Report #10148
Dec 28 2001
12:00 AM
SPRINT PCS RIP-OFF SELL SERVICES THEY DON'T HAVE
I bought a PCS cell phone from Radio Shack in September. The salesperson programmed the phone and told me to call Sprint to activate my services and I did. When I tried to use the phone the same night I could not in my home and had problems using the phone out side of my home and on the road. I called Sprint and explained to them the problem I was having with my phone and they told me that I would have to take it to one of their phone centers which was forty miles away. I explained to the that I had chronic back pain and was not able to sit up for a long period of time. They told me that If I wanted the phone fixed I would have to take it to the Center. My husband took me there and the salesperson told me that the phone was nor programed right and programmed it for me. Use the phone in the Center and it worked Ok. Got on the road and could not get a good reception and was cut off upon talking to anyone after about a minute. I called them the next day and explained to them that I was still having the problem and they walked me through another programming. I called them back in about a week and they told me that I would have to take the phone back to the Center for the technicion to take a look at it. I explained my medical problem to them and again I was told that I would have to take the phone to the Center. We took the phone again this time I was heavily medicated so that I could make the trip. When they looked at the phone this time they told me that something was wrong with the phone and that they would have to take the phone and send it to manufacturer and that I could expect another phone in about seven days. I was told that we would have to bring the phone back to the Center to get it programmed once I received it in the mail. I took it over and they programmed it for the third time at their Center along with the times they walked me through it over the phone. I got the phone home and it still did not work, I could nor use it in my home which I excepted and very little use of it on the road or when we went out of State. I was really fed up when I had to call my husband while in Daytona to tell hime that he needed to give our daughter her treatment for her asthma and could not get a signal. I called Sprint and told them that I had purchased the phone because I had a little girl with asthma and needed a way to get in touch with her doctor and my husband if their was an emergency. They told me that the contract did not say that I could have 100% service. I was really stressed out at this time and ask them what they recommeded. They told me to call 911 if I had an emergency. This is the straw that broke the camel back tonight December 28,2001 my husband left to go to Georgia to pick up our son, and meet his brother in Claxton Georgia. He tried to call me for eight hours today and could not get through. The phone rang and when I answered it I could hear my husband say hello and then the disconnect. I called Sprint agian and told them what was happening and ask them if they could try to call him for me to give him the address where his brother was waiting for him. This salesperson told me that that was not their job. I told them that I was fed up and wanted out of the contract. He told me that I signed it and that they did not promise me that the service would work and that was something I would have to deal with. I would recommend that elderly people and people that are disabile not get tied up with Sprint. My advise is to look at the comsumer report before you choose a celligular phone Company I would appreciate any advice that anyone could give me to help me get out of this contract.
Entity: Nationwide
79, Report #9970
Dec 26 2001
12:00 AM
Sprint PCS - unreliable, uncourteous, unfair, expensive mistake
Sprint PCS both product (wireless service) and service (customer handling) has been highly unreliable and downright rude. The billing is factually incorrect. This is the final straw. Last year, I was on a plan for 1000 mins with incoming free. I went on the vacation plan (when I was out of the country) and then was reinstated on my original plan (conveniently unmentioned went the fact that incoming minutes were not free anymore). I was billed on an average $100 extra for 3 months. Since I pay my bills online (and since usually they charge current month and next month when starting up service) I ignored the bill. After the 3rd such bill - I checked and found that I was paying for about 250 mins extra since the incoming minutes weren't free. Called customer service and they told me I only had 15 days from the billing date to contest charges every month. (It takes 7-10 days minimum for the bill to get to us anyway)... Finally were doing me a favor by offering to split half the overage of only the last month. When I asked to speak to a supervisor, he actually attacked me telling me that he would revoke even that offer since I was being persistent. The next set of issues came up in the last 3 months. This time a lot bigger and worse. I moved my girlfriends phone onto this and therefore upgraded plans to 1200 daytime and 2300 nighttime. They continued 1000, 1000 plan I had initially changed to. This time the overage was $350 (with my chosen plan it would have been $40) in the first month. They decided to give me half off. and refused to change the plan I was on mid-stream even though I had called 2 days after my plan went into operation. I paid this bill in full expecting to get credit after I got through customer service, but the following month again it was showing in excess of $300. Everytime I call customer service - FROM A LAND LINE - I've gotten disconnected midway through a conversation or during transfers. This is pathetic. Plus they have a charge of $150 if I opt out before 12 months. This is ungodly. It is unreal. It is something anyone in their fair mind should refuse to put up with.
Entity: Austin, Texas
80, Report #33360
Oct 24 2002
06:19 PM
sprint pcs ripoff business from hell Nationwide USA
I signed my sprintpcs contract,september 4,2001. after dealing with hell,I cancelled my contract september 4,2002. well,once again I find myself in hell. apparently since I changed my minutes in april 2002 they started my year contract over again!!! I was not told this by the representative nor did the salesmen tell me this,so now they are charging me a $150 cancellation fee! SO FUNNY because I am not paying, I feel used, mistreated and lied to, they should have told me my year would start over, this is not legal and I will contact my attorney if they do not waive it,I already sent a dispute letter,they is the worst cellular company I have ever dealt with... DO NOT GO WITH SPRINT PCS!! Carly New Castle, Delaware
Entity: everywhere, Nationwide
81, Report #36241
Nov 25 2002
03:44 PM
Sprint PCS Complete Ripoff Richmond Virginia
I have had sprint for a year and its been total hell. I have payed $4000 this year in total fraud charges that were never disputed. Sprint has constantly ripped me off and I wish someone could do something about it. A few weeks ago I payed a $540 fraud bill and two days later my bill was up to $1280. This is ridiculous David Houston, Texas
Entity: Richmond, Virginia
82, Report #42798
Jan 25 2003
03:29 PM
sprint pcs rip-off Sprint's Collection Dept
Sprint pcs does have an employee problem, or communication problem, relating to their clients. I consider myself to be an intelligent being, though for some reason, sprint has their reps call clients in the month that has been paid for, and ask for next month's bill to be paid before it's due. Now, I can understand them calling for a past due amt that was left unpaid for that month, but the lady told me, that the whole amount was due now (before the due date) or after this conversation my service would be terminated. I told her, that I was not prepared to pay now. She advised me that I could post-date a check up to 5 days to keep my service on, I did just that over the phone. Later, when I tried to use my phone, dig it,no service. I had to call the auto-mated service to see what could be done to re-connect. That service advised me to pay the past due amount and service would be resumed. I did that with a credit card, and service was on. Why,why,why,in the HELL, did I have to go through all of these changes. Now, I have a check that I wrote them, including the past due amount + next months bill amount, that they're gonna cash when that date comes up and knowing what I know about Sprint- they will keep it and say nothing. James Newnan, GeorgiaU.S.A.
Entity: Internet
83, Report #39063
Dec 23 2002
03:24 PM
sprint pcs ripoff dirty SOB's cincinnati ohio Internet
I have only been with this company 4 months and has paid a total of almost 300.00 a month for a package plan that should have only costed 147.00 a month. There is not anyone in the company that can assist me with this bill as to where the extra money is going to,but there is always one hundred people to let me know that I owe. They at first offer you free *2, now they apply charges and denie it. I actually spoke to one rep. named john and he told me that they don't charge(my ass). Sprint also fails to send out monthly billing statements on time. I have been with sprint for 4 months and i have only received one bill from them, and that was for the month of oct-nov. I am constantly on the phone to tell them the problem, but they are still not getting it.I spoke to a supervisor that was kind enough to give a credit for my troubles(barbara) until my statements had arrived, but they never came and the credit she applied left me owing more now then i did before she applied one(97.00 before 187.00after). Sprint has done one thing for me this X-mas season, and that is assure me that as off 2003, with sprint is one place i'd rather not be. tracy tampa, FloridaU.S.A.
Entity: Internet
84, Report #31917
Oct 06 2002
02:25 PM
Sprint PCS ripoff Kansas City Missouri
Sprint PCS is big ripoff and does everything they can to insulate themselves from consumers. The only reason I have not dumped them is because I am afraid that other companies are as bad. First, they do everything to prevent assisting their customers. There is no phone number on the Internet to call if you are having a problem and need help. The manual for the new phone (Samsung i-300) I bought has no customer service numbers,nor does the 300 plus page joke of a manual that comes on a CD. How helpful is a CD manual? Come on. If I have have a problem do I have to go boot up my computer to find that the manual doesn't answer my problem? If you do get customer service by calling *92 and being transferred, expect a wait of anywhere from ten to thirty minutes. Then expect to get transferred again when the operater you get is unable to address your need. Wait anywhere from 10 to 30 more minutes. Indeed, the way I get to customer service is by calling the number for new phone activations and asking for transfer to customer service. They also discriminate against their loyal customers. For instance, substantial price discounts on new phones are granted only to new customers, not their old stand-bys. I am into my third year as an increasingly disgruntled consumer.This suggests to me they know that once they get you they are likely to keep you because of all the troubles involved in switching carriers. This alone shows how maket forces and free markets where consumers have all the choice in the world is crap. We face major constraints and impediments in our search for quality goods and services. charles durham, North Carolina
Entity: Kansas City, Missouri
85, Report #27229
Aug 18 2002
09:51 AM
Sprint PCS identity theft ripoff victimized many consumers Internet
Sprint PCS opened an account for someone using my personal information and now I'm being billed for $1,560.00! With all the publicity about identity theft why is this continuing to happen? Apparently Sprint PCS doesn't verify information well enough to catch thieves. All they care about is opening another account. I live in California and this thief used a New Jersey address so why didn't a red flag go off??? Toi Gardena, California
Entity: Internet
86, Report #29871
Sep 12 2002
06:08 PM
Sprint PCS ripoff tricked and lied to us aberdeen www.sprintpcs.com
Sprint PCS used a check card # that was used for a previous payment and made an unauthorized charge to my account. After finding out this information I complained and was told that I could not have my money back. So I decided fine just forget it. Then one month later they decide to give my money back to me and turn off my phone. The thing is the money is not in my account and they keep telling me like 3 different things. It takes a while for the money to be back into your account. The money should already be there you should take it up with your bank. Then there is my favorite. We are not going to credit your account until you give us a bank statement but we arent going to turn your phone back on. Now at this point I dont want my money back I just want my phone turned back on and at the end of my contract I would never give Sprint PCS another dime of my money if I was the last women on earth. They lie and are very uncooperative. Tyrese Aberdeen, Maryland
Entity: Nationwide
87, Report #44296
Feb 05 2003
04:27 PM
Sprint PCS rip-off Kansas Missouri
Sprint PCS. I have sold cellular phones and equipmet for a year and a half. I have sold Verizon, Cingular and Sprint. Sprint is the absoulte worst. They rip customers off royally. They are always behind in their billing. Their system is always down and reps always lie. You ask for an amount on your bill at 10am pay that and then at 11am your disconnected. You call back at 11am and you owe more money. Its ridiculous. I am going to collect contact info, names and numbers, so that we may start a clas action lawsuit against Sprint PCS. There was on against ALLTELL, another cellular phone company, in Virginia. I was apart of that. They lost and we the comsumers won , the cash was not given to us, instead they credited our bills. JOIN ME IN THE FIGHT TO BRING DOWN SPRINT PCS. Ronald Halifax, VirginiaU.S.A.
Entity: Kansas, Missouri
88, Report #46520
Feb 22 2003
03:07 PM
Sprint PCS rip-off Los Angeles Internet
In their ads, website, and sales office, SprintPCS claims to provide nationwide service with the premium plan I purchased. However, I have been billed hundreds of dollars for roaming services in San Luis Obispo, CA which is on a major CA freeway (US 101) and is not shown as a non-service area on their very-hard-to-find service map. Herbert Redlands, CaliforniaU.S.A.
Entity: Internet
89, Report #51157
Mar 31 2003
04:35 PM
Sprint Pcs ripoff ripoff business from hell Tampa Internet
Placed an order with them for a cell phone*** no problem*** rcvd phone used phone a few days 4 to be exact then rcvd a cutoff on phone. 2 days later rcvd billing invoice the mail for $200.00 for 4 days.. service didnt even work in my area kept dropping calls... called cus ser yeah right .... no help 2 hours 3 supervisors now on my credit report for $400.00 for 4 days.... i cant believe they get away with ruining your credit with poor buisness ethics like this ..... Bridgette seffner, FloridaU.S.A.
Entity: Internet
90, Report #820893
Jan 10 2012
08:00 PM
Sprint PCS Lying to their customers again Internet
I bought an EVO 4G in April of 2011, after being told that it was the best phone on the market with my carrier of 6 years.  In August 2011 I had it replaced since it would just randomly ring for 5 hours at a time until the battery died.  I received my refurbished phone about a week later, and it worked until Mid October, when it wouldn't charge the battery.  I replaced the Power cord, tried hooking it up to my computer, the car lighter, etc.  It would say it had a full charge and 5 minutes later, it was telling me it was dead.  I took it into the store and got another replacement phone.  It took another week to get it.  I had this phone until December 9 when the internet and text stopped working.  I took it to the store, and they tried to fix the problem, but suddenly realized that it wasn't going to be fixed.  So they told me that they would have to order another one, and that could take a while since HTC Doesn't make the EVO 4G anymore, and the provider stopped carrying it on the shelves.  The service tech stated it would probably take 10 business days.  I was told that they would call me when the phone comes in.  The phone came in on December 23.  I received no phone call, no notification from my provider that it was in.  Still under the impression that it might take a while because it might be a hard to find item, I waited until January 7.  I called my provider and was told that the phone had been in the store for 2 weeks.  I was livid, but happy that this situation was finally over, (or so I thought).  I went in picked up the phone and waited for 20 minutes while they transferred the sim card and activated the new phone.  I got out to my car, turned on the phone, and realized I had no contacts, no email, and the phone wasn't set up.  Well this being my 4th phone, I have became a pro at setting the darn thing up.  I set it up and went to send a text.  The text wasn't delivered, but an error code of 34 was replied to me.  I thought well if I go home maybe I can get it to work there (better service).  How wrong I was.  I tried to resend the text and got the same error code of 34.  I spent two hours on the phone with Tech Support, who tried everything that they could, and still nothing.  Not even phone service anymore.  They told me to take it to a corporate store, and have them exchange it or upgrade it with whatever phone I wanted and they would file the claim, and take the money from the insurance claim and apply it to my account for my new phone and bill the phone to my account.  I said ok, and like a good leming I did exactly as they said.  I went to the store gave them my eticket number and they said that the Tech Support people don't know how to fix anything, always take it to the store blah blah blah.  The store couldn't get it fixed, nor would they replace it with a phone of my choice, without me paying for a complete new one in cash.  So I have a 3 lb paperweight on my Hip until Monday when a friend of mine from AT & T got it to use phone only.  OF course my provider doesn't want me to leave them and take my $3600 per year with me, but they aren't going to do anything to keep me or my money either.  So on to Priority response another 4 hours on the phone, and still getting no where except the royal run around and more lies.  This time all they can offer me for this phone is $90 at 636 pm.  However at 726 pm it is $85, but at 736 pm it was back to $90.  Well back pedal further and let me take another one for the team.  So now I have Ashley on the phone, who has hung up on me before and now is telling me that they close in 10 minutes and there isn't any way I am going to get this resolved.  What customer service this is. 
Entity: , Internet
91, Report #877240
May 02 2012
02:24 PM
Sprint PCS RipOff Criminal Practices Norco, California
Sprint PCS (Sprint) has a polity to refund entire money to customers on dissatisfaction of Sprint product/services. I did not sign a contract with Sprint, but I paid $1,400 for Spring's iPhone and deposit. I required Sprint to bill by mail, that the salesperson documented it on Sprint's computer. Upon receipt of all my payments and deposits in advance, within the first week of my purchase, Sprint started to abuse my cell phone by TEXTING to bully me every other day up to 3 times a day and to harass me for payment that was not due until 30 days from purchase. I exercised my right to Sprint's 14 days dissatisfaction for refunds. Sprint refused. I wrote to Sprint's president in certified mail, which was gone unanswered. Sprint terminated my cell phone service without notice, warning or statutory support and then manufactured PCS Terms & Conditions to keep my money, but I did not have a binding contract with Sprint to keep my money. Sprint's willful acts to intentionally misused its Terms & Conditions with customer's signature or a valid contract are unethical, illegal and prosecutable under the law. Sprint has committed fraud and violated the law to scam money from customers. I would like to join other victims of Sprint from RipOff to file a class action against Sprint for fraud, bad faith and injunctive relief to prosecute Sprint and to stop Sprint from victimize more other consumers. I am seeking $1,400 that Sprint owes me plus interest, costs, fees and related damages.
Entity: Norco, California
92, Report #599832
May 04 2010
06:41 AM
SPRINT PCS MONEY MISSING!!!NO PHONE AS PROMISED Internet
so i have a blackberry 8330 from sprint. it has been replaced twice. the latest one does not work properly (it shuts itself off). Ive gone to my local tech store, and they can not recreate the problem, so i can not get my phone replaced. I called customer service multiple times, and got multiple answers ranging from : oh just trade it in to the store makes the decisions. well... On saturday the 1st of may @ 730 AM est. time I called customer service again. got put through to TECH support. The guy i talked to (Oscar) said yeah i can get you out a new blackberry 8530. i can have it delivered on monday. i just need to you to pay the 18 dollars shipping and handling over the phone today. and it will be credited back to your phone bill. So I complied. I gave him my debit card #'s. (big mistake). Well he says, I just have to wait for my supervisor to clear this, he's probably hungover, you know how us mexicans love our hard liquer. I kinda chuckled uncomfortably and went on with everything. he then stated again that my phone will be to my place on monday. Soooo.... I check my account @ 5:55 PM est. 718.00 is missing. No signs of where to. Called my bank, they said on monday they can get a solid read on whats happening, but just use your card or don't, your choice. Then  It dawned on me. SPRINT. So i call sprint. I then do a 3 hour dance of hang ups, disconnects, and 45 minute wait times. All the answers I got were as follows: Youre a preferd customer, no one should have taken your Debit #'s, and we can not place orders for phones on the weekend. Oh and the biggest one : NO ONE OREDERED A PHONE FOR YOU! Now i am freaking out. Can not get back a-hold of the bank untill monday. No charges have come through. Nightmares and nauseaous feelings follow. Monday AM @ 5 in the morning I go online to check my account. 4 charges have come through. Two IPS charges (over sea charges from VISA) and two for a tpcsonline.com site. I call tpcsonline.com. It is a porn site. They say yes we have your info. I ask for an IP address to the user, I have to get a subpoena. Then I call my bank. They tell me 695.00 is waiting to come out for ABERCROMBIE.COM. My bank rep 3 ways ABERCROMBIE. Abercrombie states that they thought it strange someone spent 695.00 all at once so they had marked it possibly fradulent, but didnt feel like reporting otherwise (awesome). So, I was lucky to only lose the 15$ on porn and charges at that time. I then got bounced around between 2 different State police barracks and a town police dept. until someone finally stepped up at my town police department and said i'll do a report. Now, my problem is, no one will even subpoena to get this jerk that jacked my account, and i can not afford a lawyer. . . . please, do not trust sprint. ever. and i still have a broken blackberry that they wont replace. I see a verizon in my future.
Entity: , Internet
93, Report #490043
Sep 04 2009
10:53 AM
SPRINT PCS bad phone Internet
July of 08 i signed up for sprint for 2 years and got a treo 800w phone.about 3 months into the contract i entered customer service hell and have been there since. the phone was defective as i found out the model was actually defective.it worked fine for 3 months then it started locking up. battery would not charge. gpos got stuck on an address. finally they replaced the phone. this was 5 months into contract. 3 months later the same thing repeated.i called up support and they sent yet another phone. 2 months later i had to remove battery to log on to internet,use gps or any feature at all.i called support they sent yet another phone, i went to activate phone and found it would not charge. they told me to call 30 day return who promptly sent me back to tech support. who tehn sent me to a store , who promptly sent me back to tech support. who then told me the store was not a coprporate store even though i asked for the address of a corporate store.i was then told since i had so many replacments i had to go to a corporate store from now on.i was told at the non corporate store that it had a known defect of battery problems.the model was only out a year,it was in fact just released when i bought it.imena time 2 supervisors failed to call me.i was told it was my responsibility to upgrade to a ohone that worked.they were not responsible for me having a phone on the line just the line,by the way if you go to palm and look for support for the treo 800w they give sprints customer service number.its a free line for my plan but if i cancel it i have to pay 200. at the corporate store they said it was a failed battery. i had to buy one,but they ordered me a new phone, (my 5th)but no battery.i got home and plugged on the charger they gave me and 5 min later i9t woudl no longer charge at all. i got the phone,called up and complained that i did not get a battery and no one knew why she did not request a battery if the battery was bad.i called the store,her supervisor said he would call me in a few min an  ,hour and half later he calls and says he will send me a battery.i go the new phone and the battery charged right up.so it was the phone all along.none of the phones ever connected to autosync.they all had problems with batteries.i think the phone shorts them out.all in all ive had a month of no service because of bad phones and batteries.when this contract is up ,i will wash my hands of that slime company
Entity: Internet, Internet
94, Report #1002066
Jan 23 2013
02:37 PM
Sprint PCS Return Ripoff!!! Internet
I purchased a Samsung Galaxy III online. I was told on my receipt that I has 14 days to return the phone a nd would receive a full refund. I did not personally activate the phone. What Sprint neglects to state is that they take it upon themselves to activate the phone. Even if it takes 2 weeks to receive the phone and your not satisfied. I purchased a phone, returned it in two days and was told I could not receive a refund.
Entity: , Internet
95, Report #1057925
Jun 10 2013
11:48 AM
Sprint PCS False Charges London Kentucky
 My name is Mr. Osborne and my cell phone number is 336-558-1364. I am at my wits end and want to know what is my next step or option. I went to a Sprint Pcs store in Easley, Sc when I was having repeat issues with my sprint phone that I paid 100 for a replacement with their insurance company Assurions.  I was told by a representative that I would get a replacement that was equal to or better than the one I had.  i wanted the same phone but they sent me an Htc model that was not compatible with my blue tooth and other accessories.  Their solution to me was to spend another 100.00 plus dollars on another blue tooth.  This option was not good for me as I was told my replacement phone would be better than the one I had not more outdated. I pay 80.00 for that extra coverage a year and have paid over 15k over the past 11 years being with sprint. I have been a faithful customer of theirs and never paid my bill late.  I was wanted to contact my service with them since I was told nothing to my satifaction.  When I asked for myaccount number I was given it, instead I was told I could pay the same fee and update my contract date instead of concelling my plan.  I also had many dropped calls and was told I would get a 25.00 credit for two months for that inconvience plus a port tower for my home to boost signal.  I ne recieved that tower by the way, another failed promise.  I went to best buy to get my phone and when their was a delay I called and was informed that i could not get my phone through Best buy and was told I must go to a sprint store and pay the 125.00 fee oppose to the 150.00 normal fee because it could not be billed. I decided to withdraw cause it was not what I agreed to.  i agree to it being billed and getting a comparible phone from Best Buy.  So in May I recieved my phone bill with being charged 125.00, even though I never got the phone and I called to express my surprise on May 30th and I was told it would be credited on the 3rd of June.  It did not happen and I tolded to a superviser on the 8th and I was told to just pay my normal bill and it would not be disconnected, it will be credit. I called today the 10th and I was told it was declined, I must pay the 125.00 plus my bill, for a service that drops calls and if I cancel I must pay an extra 120.00 to cancel early.  My would I be forced to pay 120.00 cancelation plus 125.00 when I did not get a phone because of all the miss communication that you gave me and I am dropping calls left and right. Plus I never got my booster. I never ask for some for free and to be rioff by my company of choice is sad...
Entity: London, Kentucky
96, Report #1195288
Dec 13 2014
09:26 PM
Sprint pcs overcharges,deceptive advertising Nationwide
Sprint is the most expensive of all the cellphone companies. I pay ninety Dollars a month for four hundred and fifty minutes, and some data (internet). They charge me ten dollars a month extra for 4g, when thats all they have. There are no 3g phones anymore. Its like cable co. Charging extra for high def. They keep me locked in with a contract and are holding my phone number hostage. The internet never works even in 4g mode, and the cell coverage is nothing like the map They show you.
Entity: Nationwide
97, Report #1127739
Mar 02 2014
07:42 PM
sprint pcs worst service ever
SPRINT PCS ARE A BUNCH OF AMATEURS...THEY DO NOT KNOW ANYTHING ABOUT WHAT IS GOING ON WITH YOUR ACCOUNT... OR CUSTOMER SERVICE... THEIR SERVICE IS SPOTTY.. THEIR INTERNET IS SLOW...THEIR PLANS ARE OVERPRICED...I WILL NOT EVEN CONCIDER EVER DOING ANY KIND OF BUSINESS WITH SUCH A COMPANY... I WAS ON HOLD FOR 1 HOUR 30 MINS...ON 3 DIFFERENT OCCASSIONS AND WOULDNT YOU KNOW IT MY CALL WOULD DROP IN THREE DIFFERENT CALLS TO THE CUSTOMER SERVICE...THEY ARE THE WORST!!!!!!!
Entity: Select State/Province
98, Report #117646
Nov 13 2004
11:53 AM
Sprint PCS ripoff fraudulent information on Sprint PCS billing process and add on Fees. Jacksonville Florida
My services were disconnected on July 5, 2004. When I called Sprint to inquire why I had been disconnected they told me my account had insufficient funds. Also at the time when I rendered new services I was unaware of the fact that I was being bill two months ahead of time which I didn't even get to use have of the services I was being billed for. So when I finally called and had my services disconnected I was left with a $150.00 disconnect fee, and a bill of $294.00. However, I was unaware that sprint would keep adding charges and I wasn't even using the phone or should I say the phone was disconnected at the time the bills were accumulating. I am now in debt with sprint for almost$600.00 and counting because I am a college student, struggling to finish school in May 2005, and unable to work at this present time therefore I have no fund to get this off my credit. Charnisha Jacksonville, FloridaU.S.A.
Entity: Jacksonville, Florida
99, Report #149664
Jul 13 2005
10:26 PM
Sprint PCS Sprint PCS false charges Wellington Florida
Sprint pcs now that they are the biggest cell phone company from buying nextel they now are the biggest crooks. sprint pcs i was paying 60 dollars a month for 700 minutes day time and after 9 pm the phonecalls are free, but let me point out, that they are criminals why, on my phone bill it says i was on the phone from 7:40 to 7:45 pm thats 5 minutes but they charge me for another out going call from 7:44 to 758 pm. how can i make a phone call at 744 when im already on the phone? they put 2 charges of 66 minutes spread out on incoming phonecalls. see with sprint they dont tell you the incoming phone numbers because what they do is they can add minutes with out you ever knowing it. so even if there was no incoming phone call your gonna be billed for it. they only allow you to have it investigated if you have a police report but yet of course your not gonna have a police report but the police say it's no crime, for them to write a report. SPRINT ARE CRIMINALS/ FROM 60 DOLLAR BILL ALL OF A SUDDEN MY PHONE BILL IS 150 DOLLARS FOR A PHONE I BARELY USE. What criminals nasty criminals! SPRINT IS THE GIANT CRIMINAL OF AMERICA! THEY ARE THE BIGGEST CROOKS OF ANY AMERICAN CORP OFFICE IN U.S.A. they even charge you money to call your voice mail to listen to your messages, SPRINT PCS, THEY STEAL YOUR MONEY WITH A SMILE! Adam Royal Palm Beach, FloridaU.S.A.
Entity: Wellington, Florida
100, Report #95510
Jun 18 2004
09:54 PM
Sprint PCS Ripoff from Sprint PCS on cancellation fee Nationwaide www.sprint.com, Nationwide
Please help I have call in a month advance to make sure that my agreement with Sprint PCS is over and I was told that my last day of my agreement is on April 13, 2004. I give myself a week or two after the last day of my agreement to switch my plan from Sprint to T-Mobile. I made my switch on around April 26, 2004. A month later, I received a bill from Sprint with the charge of the cancellation fee of $150.00. I gave them a call that same night I received the bill. An unprofessional manager speak with me with an inappropriated tone and told me that my agreement end on April 30, 2004. I ask him a simple question and he could not respond to my question. My question was, why would I cancel my phone just few days before my agreement ended? Why would someone at Sprint PCS give me, customer, a false information led up to a payment that I was not accounted for? Sprint also charge partial payment in my credit card without my consent. Please give me justice. Tram Ngo tngo1@lsu.edu Tram New Orleans, LouisianaU.S.A.
Entity: Nationwide

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