T-Mobile T-Mobile, Yeah More Like T-MAYBE Las Vegas Nationwide
There are many people in this world who have had bad experiences with T-Mobile. Well, I am one of them and I'd like to share my story as well.
I used to live in Pennsylvania, in a place where T-Mobile does not work, does not have coverage. So, a little known fact with most cell phone companies is that is their service does not cover an area that you are living in, you can cancel your contract with no cancellation fees. Now, we all know how much these cancellation fees can cost. Mine, at the time cost $200.00, so I was pretty excited that they actually upheld this little known service to me.
Well, I move to Vegas and decide, since I have T-Mobile has coverage in Vegas, I'll go back. It all went downhill from there. Each and every time I called up to tell them about a mistake they made on my bill or that they didn't send me the right free phone, the problem wasn't handle or even noted on the account and I was charged double on the next bill. Each time I tried to handle a situation with any of the customer service reps, it took several hours, several xanax pills and finally 4 months after each initial problem the situation was handled, however, what I wasn't aware of, was that everytime they handled a situation for me, they extended my contract.
Now, normally, I would say, ok if I received different services like upgrading my contract, then I know that the extension of my contract was possible, but when I call you because you charged me $300 for an advertised free phone and after 4 months of constantly being on the phone with the moronic customer service reps, you then extend my contract because you fix your (T-Mobile) error? Pissed me OFF!!
So, Vegas didn't work out and I decided I was going to move back to the place in PA that I came from, so I called up T-Mobile and told them that I was moving to an area and did not have their service. Again, they let me out of my contract and waived the cancellation fee.
Now, almost 4 years after the fact and a completely new cell phone carrier later, I get a call from a collection agency, on my work phone, telling me that I owe T-Mobile $200.00. At first, I had no clue what they were talking about. Mind you it has been almost 4 years since I've had to deal with the idiots over at T-Maybe. She this unpolite collections woman claims that I skipped out on a bill for T-Mobile and that I owe them now $200 plus interest. I politely explained to her the situation on why I didn't owe, how this was from 4 years ago, but that I couldn't discuss it right then because she had called my work phone so to call me on a different phone number since she was able to access my personal records somehow and find out where I worked and how to get a hold of me 4 years later.
She begins to tell me that she is going to record the conversation and starts harrassing me about why I can't pay the bill. I, again, asked her to call me on another phone number and she tells me that all I'm trying to do is skip out on handling my responsibilities. The nerve of this collections woman. Who the hell is she to tell me about responsibilities? Does she know me? No!
I get up off the phone and close my office door and begin to rip her a new one. Remember, I'm from the East Coast originally, so I know how to put a person down. I threatened this woman so much she hung up the phone crying. I then preceded to call T-Maybe to find out what the hell was going on. It took them 30 minutes just to figure out who I was because I couldn't remember my old phone number, I had changed my last name since 4 years prior and they couldn't find me in their system.
Finally, they pull everything up and precede to tell me I owe them $200.00. I, again, ripped them a new one.
After all this yelling and screaming, I decide to check my credit report and low and behold, the son of a bitch is on there. So, I call T-Maybe back up and tell them to get that off my report and fix this problem ASAP.
However, I think I threatened too much because it's been about 3 months since those phone calls and I haven't heard from either the collection agency or T-Mobile.
Bottom line and moral of the story.... T-Mobile is a rip off and will take you for all your worth. They aren't worth it and will cause you problems and frustration.
Las Vegas, NevadaU.S.A.
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