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1, Report #707330
Mar 17 2011
01:39 PM
tracfone Tracfone Rippoff. Miami, Florida
My tracfone was turned off and no matter what I seem to do they will not turn it back on.  Customer no service told me to mail a money order so I did and now they say they never received it.  Customer no service is horrible.  This is a business phone that I need the number otherwise I would just let the phone go.  DON'T USE TRACFONE if you need trouble free phone usage.
Entity: Miami, Florida
2, Report #436113
Mar 20 2009
06:43 PM
Tracfone TracFone steals paid usage time Miami Florida
I purchased a TracFone and air time from Wallmart. The Phone works as advertised, but here is the problem. I receive a message once a day advising me what the weather is in a place I don't care about, this cost me .5 minutes per day. They also sent my phone number to a number of telemarketers who call me twice a day trying to sell me extended warranty coverage for my car, as well as credit companies trying to sell me credit cards I don't want. All this cost me minutes. Over the past two months most of my air time was used by all the unwanted and annoying calls. This is a rip-off and scam and should be stopped. Tracphoneuser Clarksburg, OntarioCanada
Entity: Miami, Florida
3, Report #1179625
Sep 27 2014
12:07 PM
Tracfone STAY AWAY FROM TRACFONE Miami Florida
Tracfone used to be a pretty decent cell phone company years ago, not any more. We have two tracfones with different numbers, tried to transfer 600 minutes from one to another that had 1700, this time I was told that the number had to be transfered  with the minutes AND that there was no assurance my 1700 minutes would remain on my main phone. Since I had never had any problems I told them to go ahead, sure enough they took away the 1700 minutes but never transfered the phone number, now I have two phones with the same number and ONLY one works. If you get pass the language barrier (even if you push 1 for english you'll end with an spanish agent trying to speak engish) you will never get anything resolved, after a week of going aroung with many tries they can not give me another number for one of the phones WITHOUT taking my main number away. I HOPE A LAW FIRM WOULD TAKE A CLASS ACTION CASE AGAINST THESE PEOPLE.
Entity: Nationwide
4, Report #121077
Dec 03 2004
01:42 PM
Tracfone ripoff Got a refurbished phone from tracfone Internet
Got a refurbished phone as advertised on I activated it and got a phone number. But there was no airtime added as advertised. After many e-mails I have asked for return number. Have copy of all e-mails. I am 65 with a lot of medical problems. I live in the country and wanted a cell phone for emergencies. I would be glad to join a class action suit. Robert Port Angeles, WashingtonU.S.A.
Entity: Alabama
5, Report #362161
Aug 12 2008
04:10 PM
Tracfone TRACFONE SUCKS!! RIP OFF!!! Miami Florida
Entity: Miami, Florida
6, Report #884702
May 18 2012
12:21 PM
TRACFONE TracFone, NET10, Straight Talk Prepaid Cell Phone Internet, Nationwide
TRACFONE which also IS NET10 is a total rip off.  They are just AT&T network's LOWEST QUALITY access with BAD CUSTOMER SERVICE, FAULTY PHONES, INCOMPETENT PROCEDURE, and completely unable and unwilling to efficiently solve the problem.  My Samsung phone is not working, but they insist that I call them on my dime.  I have spent hours on the phone with them.  I have lost hundreds of prepay minutes, and they are complete THIEVES.  They have wasted more of my time (hours and hours) then I can bear, and YOU WILL GET NOWHERE WITH THEM.  Technically I have never had worse coverage and service in my area when the phone was still working (which was about 5 weeks).  THEY WILL CHARGE YOU FOR MINUTES WHILE ON THE LINE WITH CUSTOMER SERVICE AND THEY ARE STUPID AND SLOW.  DO NOT WASTE ANY MONEY OR TIME ON TRACFONE OR NET10.  THEY ARE THE WORST.
Entity: Internet, Nationwide
7, Report #872116
Apr 22 2012
12:05 PM
TracFone TracFone refuses to give cell phone refund Miami, Internet
TracFone is still ripping people off!!  Beware!! Do not buy a TracFone cell phone because if you are unhappy with it you are stuck with it. I have had my TracFone cell for less than one month. I tried today to get them to let me send back the cell phone for a refund. They won't and other cell phone providers will. One of the customer service reps said I could exchange the TracFone for a Net 10 cell phone, but when I got to that department the lady said they don't exchange phones from one company to the other even though they own TracFone, Net10 and StraightTalk. I had StraightTalk before buying TracFone. I didn't realize TracFone doesn't have unlimited talk, text, and data plan for $50/month. In less than a month I have already spent $50 and my talk time is almost gone. It will now cost me more than $50/month to use it. I plan on filing complaints at Better Business Bureau, Florida Attorney General's office, FCC, and letting my friends know on Facebook that TracFone is a rip off company. Beware!  Do not buy a TracFone cell.
Entity: Miami, Internet
8, Report #442877
Apr 11 2009
02:57 PM
Tracfone My problems with Tracfone were not over... Houston Texas Internet
I thought my problems with Tracfone were over, but not just yet!!!!! After my repeated calling 2 days ago, incoming calls were OK, so I thought it all fixed! That was a BIG mistake!!!! Yesterday when I tried to make an outgoing call, nothing happened!!! I called Tracfone AGAIN, put in all sorts of numbers, but still NOTHING!!!!! I asked to speak to a supervisor (who I think uses the same script as the operators do). She put me through the exact same thing, then said to leave the Tracfone on for 24 more hours and it would be OK!!!! She also said she would give me 10 extra minutes for all my trouble ( which NEVER happened!). Now Tracfone works for both incoming and outgoing calls!!!! Do you REALLY WANT A TRACFONE??? Is it worth all the trouble and phone calls to people who have thick accents and are barely understandable (but say they speak English)? I have been without a cell phone for 6 long days!!!! NEVER BUY A TRACFONE!!!!!!! Anonymous Houston, TexasU.S.A.
Entity: Internet
9, Report #973380
Nov 25 2012
11:11 AM
TracFone rip off by tracfone Miami, Florida
TracFone offers(ed) a International Neighbors Number for existing active accounts. For no reason, and certainly not communicated to tracfone customers, the International Neighbors Number(IN#) was deactivated. This is a rip off. In ATTEMPTING to deal with tracfones (lack of) customer service dept, all I received is inept staff, frustrating phone calls and e-mails that, by design, provide no service and or resolve to the rip off.  The IN# is no longer available to NEW accounts, but remains in effect for existing active accounts, EXCEPT tracfone screwed up and deactivated my IN#. Tracfone advises that if the IN# is not used for 30 days, it will be deactivated. The 30 day rule is not written nor provided anywhere by tracfone and was not communicated at anytime.  WELL, my IN# was deactivated in less that 15 days. All this has been reported to tracfone (lack of) customer service via e-mail and frustrating phone calls, calls lasting over an hour. SHAME ON Tracfone. A company as large and diverse as it is, with huge $ net $ income $, has lowered itself to treating long term customers in this fashion - by ripping off customers. In speaking with the (lack of) customer service dept, to the 'supervisors' all I get was one call after another of no resolve. Tracfone has blantantly ripped off existing customers. My friends whom actually referred me to tracfone, because the IN# was an attractive option, continue to have their IN#. For no reason, tracfone (mistakenly) deactivated my IN#. I have asked numerous times to have my IN# REactivated.
Entity: Miami, Florida
10, Report #1080950
Sep 01 2013
03:54 PM
Tracfone LG840g Tracfone doesn't work with Bluetooth SYNC Texas
 The LG840g Tracfone advertises Bluetooth Technology, but it will not work with the Bluetooth Ford Sync system.  Tracfone says it will only work with a Bluetooth headset.  It would have been nice had they mentioned that before I bought the phone.  Buy cheap, get cheap, get cheated.....
Entity: Select State/Province
11, Report #1144517
May 06 2014
03:37 PM
 Told by Tracfone that I needed to buy another one of their cell phones, as older one died, and they would transfer my minutes & days left on it to the new one, so I made the new purchase of another cell phone . Today I had to phone on a REAL phone, (as where our home is no longer has Tracfone service), to TRACFONE for a total of 41 minutes, 1st with 1 customer service rep who was so rude that so I had to hung up on her, 2nd with polite one, but kept getting put on hold for 3-5 minutes at a time, as she had to confirm with some mystery people how many minutes time I had left....which I had written down before phone totally died, as 775.50 minutes. She FINALLY tells me that Tracfone will ONLY GIVE me back the base minutes of about 350, (it could of been Maybe up to about 370), as at this point my blood pressure just shot thru the roof on hearing this THEFT by TRACFONE !!!!! She said the other minutes were just FREE minutes, so didn't count !!! I explained to her that her company was STEALING MY MINUTES, as that was the type of cell phone I purchased from them, one that DOUBLED MINUTES, and NO WHERE ON THE PACKAGE DOES IT SAY THEY ARE GIVING ME MINUTES !!! I could of bought a TRIPLE MINUTE AGREEMENT, ore just a plain single minute AGREEMENT, BUT I BOUGHT & PAID FOR A DOUBLE MINUTE PHONE AGREEMENT !!! She would not put me in touch with a supervisor or any one who could understand consumer protection LAWS !!! I told her I would put that word out that TRACFONE suckers consumers into buying their products, but REFUSES to HONOR THEIR OWN ADVERTISEMENTS !!! Please pass this information on, as I have just read other customers having the same theft done to them on internet reviews !!!
Entity: Select State/Province
12, Report #1350461
Jan 17 2017
04:39 PM
Tracfone Tracfone Ripped off minutes Miami Florida
I purchased a new Tracfone to replace my old Tracfone and it is advertised that all Voice, text, and data minutes will transfer. Before I started the process of switching the phone I went to my Trac Phone account on line to verify the minutes remaining and even screen printed it. After transferring the phone over I went back to verify that all the minutes updated and none of the data minutes transferred 3785.78 and Voice and text were short 600 and 330. After a lot of time on the phone they were unwilling to do anything to fix the discrepancy. From what I have been reading on other posts this appears to be fairly common practice from Tracfone and believe that a class action lawsuit would more than likely turn up many many more customers that have had this happen to them. This is a dishonest practice the equates to theft!Tracfone has already had to agree to a 40 million dollar settelment for another dishonest practice . It is time to slam them for this too!
Entity: Miami, Florida
13, Report #77287
Jan 17 2004
01:59 PM
Tracfone ripoff Internet
My Mother who is elderly but still drives, asked for a wireless phone for christmas. I purchased a tracphone for her along with a prepaid wireless card for $24.99. The advertisment on the phones package claimed, that the minutes do not expire. However, upon opening the phones packaging and reading the instuction booklet, it stated that the minutes expire every two months, and that more minutes have to be purchase to keep the service active. My Mother, thinking that she would have to buy new minutes ever two months, decided this phone was not for her. I returned the tracfone to k-mart and was given a full refund. However, when I returned to target with the tracfone card and receipt, they told me that I could not have a refund. So here I find myself, with a $24.99 tracfone card but with no phone. The Manager, Jeff Goldstein of the No Attleboro Ma, target store agreed, that the phone minutes don't expire could be misleading. He said he would look into it and get back to me. Not! I contacted a tracfone rep, she was in India I think she told me the card could not be refunded. When I asked her why, she hanged the phone up. What a rip-off P.S the tracphone company doesn't allow it's self to be contacted by mere customers. Great customer service too! $24.99 card-no phone. Shirley Cumberland, Rhode IslandU.S.A.
Entity: Internet
14, Report #78495
Jan 29 2004
08:39 AM
TracFone ripoff Miami Florida
I purchased a 1 year prepaid wireless service card and had received a special holiday offer in the mail of an additional 100 minutes. I went to the web page to enter all the information and at the end of the transaction it said that 150 minutes had been added to my phone. It should have been 250 because of the promotion. I contacted the company and they said that they could not do anything because I needed to enter the promotional code during the initial activation of the card. I DID enter the code and nothing verifiable until the very last page comes up at the end and then it is too late. I have tried contacting them 2-3 more times and will not get a response. Be very careful of these promotions. B Antwerp, OhioU.S.A.
Entity: Miami, Florida
15, Report #208346
Aug 28 2006
06:46 PM
Tracfone ripoff Miami Florida
To start with i have never had any problems with tracfone untill now. Over 2 weeks ago we get our tracfone in the mail where we ordered it online .we activate it and get a long distant number. So i call and am told to wait 72 hours within that 72 hours we will get a call with a loacal number .we were requesting a 270-537 number. In that 72 hours we never got a call so i called. at that time i was told we needed a new sims card and then we can get our local number added. So we had to waiat another 3 days for that. So we get the sims card i call back to get the number and is told that a supervisor has to request a number and the wait on that was 4 days . I get 60 units extra for the wait. Call back 4 days later and told there is no way to see the new number but it should be attached to the sims card. So they go ahead and activate it. we wait for the text message never get one. Use the tracfone to call our home phone that has caller id on it we see it is another long distant number. I am tired of the run around call to get a refund explain everything get put on hold then hung up on. Call back and the operater tells me theat their r no refunds on tracfones he puts me through to the supervisor explain yet again for the 3rd time and am told that the operator messed up when I called back to get the new number for the new sims card. That I should have been put through to a supervisor.She assures me she could send me a new sims card and we could get a local number. I tell her no i just want a refund. she tells me we can only get one if we ordered online .i tell her i did she wants the order number. Then i am put on hold yet again. The i am told she is transfering me to another department taht will give me the code or number for a refund. So yet again I have to explain for the 4th time what my problem is. I am told i can not have a refund because we bought minutes not the phone. I am also told that I can't be guaranteed a local number that the number I have is the best one for my area. I inform her it is not or i could call it from my home phone but I can't because it is long distance. I am told she can give me 30 compensation minutes. I explain that is not enough for all i have been through. she tells me that is all she is authorized to give. So i took them and had the other 60 minutes put on. I informed her that this will be the last tracfone i ever order and that a lot of my family usses tracfone but i will inform them of the way i was treated. 90 minutes is not enough for 2 weeks of agravation and being lied to. The ppl I talked to me assured me they could get me the local number but the operator i talked to last said there was no way of knowinbg what number i would get. So i am very unhappy and angry. I will never be another tracfone customer. After i use the 90 minutes I am throwing the phone away and buying a different prepaid provider. I will never buy another tracfone and will warn everyone i know away from it. Erin & shannah Munfordville, KentuckyU.S.A.
Entity: Miami, Florida
16, Report #193683
May 28 2006
05:58 PM
Tracfone ripoff Pseudo Customer Service Internet
I purchased a Tracfone about a year ago, as I previously had a contract with a cellular company and it was a waste of my money for the amount of time I use a cell phone - very seldom, but like to have for emergencies. I didn't have any problem until recently when I didn't renew my service before the cutoff date. I reactivated my service about a week later over the internet - looked like all went as it was supposed to, units were added to my existing, I was given a new cutoff date two months away and was given a new phone number. Two days later I tried to use the phone and got a recorded message that the provider didn't recognize my number. Tried several times and also tried to call my cell from land line, to no avail. That is when I had my first experience with the Tracfone fake customer service department. As noted in other reports, when I finally spoke with someone, I kept getting put on hold so this person could speak with a supervisor or update my information in their system or confirm my information. They had me enter some codes and I was given a case ID number and told my phone should be working in two-three hours. Needless to say, it didn't. I've called them everyday for a week now, spending at least an hour each time on the phone. I've gotten three different case ID numbers and a reference number. They have changed my phone number once. I have not yet spoken with anyone who's primary language is English - today I was asked how to spell Michigan! I been put on hold several times while the person I'm speaking with (I decline to call them customer service reps) tried to connect me to a different department, only to be told 30 minutes later that that department is closed - call back tomorrow. I convinced everytime I'm put on hold, they are taking a coffee break...or lunch break...or just chatting with their neighbor. Now, after reading all these reports (wish I'd known about this site before), I've decided my time is more valuable than to waste it on these a**holes, with no hope of ever getting my problem resolved. I'll just cut my losses with a good lesson learned - and will definately advise anyone against getting a Tracfone. For kicks, I checked out another prepay service on this site and found a bunch of reports on that service also - although not nearly as many. Guess I'll just have to be sure to always have a couple quarters and my comfy walking shoes available for emergencies. Thanks for making this forum available, and count me in on any class action lawsuit that develops. Susan Michigan City, IndianaU.S.A.
Entity: Internet
17, Report #117310
Nov 11 2004
11:52 AM
Tracfone ripoff Miami, Florida nationwide
In August of 2004, I ordered a Tracfone. The phone arrived at my address defective, and I was instructed to send the telephone to the warehouse in Miami for repair. I did this, and it is now going on 4 months, still no Tracfone. Seems they send my phone (or the phone tacked to my case number) to some one else, the same person mind you, three times in a row...have no idea where the fellow's name came from...certainly was not mine. I have spoken to countless tracfone employees, supervisors, to no avail. Cannot understand why it is so hard to send a telephone back to the person that send it for repair...especially after 3 different supervisors promised they had all my information correct and now DHL would deliver it to the right person. I spoke to DHL and they blamed the warehouse for wrong labelling. Amazing how tracfone can stay in business with such poor communication skills. Nader tuttle, OklahomaU.S.A.
Entity: Nationwide
18, Report #166214
Nov 29 2005
11:47 AM
Tracfone HUGE ripoff Miami Florida
We have bought 5 tracfones over the years with no problems. So, when the boys asked for cell phones for their birthday we bought tracfone. We chose to buy 2 refurbished phones that were adverised on the website. The first was fine the other wouldn't work. ( We were also given the WRONG phone numbers for both, but that's a whole other story). So, we mailed the phone back. We were told at the time that we would recieve a new phone in 3 days and all minutes I bought would be on the phone. We have called EVERY week for 2 months and gotten one excuse after the other. Today I called and.... My phone doesn't exsist in the system!!!! I am out the price of the phone and 100 minutes! It gets better!! My husband's phone suddenly got roaming even a block from home. They switched the area without notice. They told him to mail his phone back and they'ld send a new phone that will work in the area. They sent him the SAME phone!!!! So, he called and they said it would be expidited. NINE weeks later... NO PHONE! And,he had 60 minutes on his phone as well. The customer service used to be great! You know what happened?? They outsourced all their jobs to India. Call the 800# as many times as you want.... you'll always get an Indian. Well Tracfone, when you pay people $1.00 a day you get what you pay for! After YEARS of loyal service you have just outsourced a family of customers. Aileen urbana, OhioU.S.A.
Entity: Miami, Florida
19, Report #130518
Feb 08 2005
07:31 AM
Tracfone ripoff Miami Florida
Tracfone is a joke. I purchased a Tracfone wireless plan - for my son - it expired - so I reactived the phone. I was given a long distance number NOT IN MY AREA but Tracfone insists that it is and Indianapolis number. IT IS NOT. IT IS NORTH of me. My area code is 317 - they are insisting 765 is Indy - it is long distance. I feel this is just wrong to give someone a long distance number when it doubles the minutes to actually use it. I asked for a refund of my minutes that I had purchased when I reactived the phone and was told they don't give refunds on minutes. What a crappy thing to do. Betty Indianapolis, IndianaU.S.A.
Entity: Miami, Florida
20, Report #304112
Jan 28 2008
03:58 PM
Entity: BILLINGS, Montana
21, Report #237752
Mar 02 2007
08:11 AM
Tracfone ripoff bad service Internet
My mother is elderly, so I went online for her to enter minutes into her tracfone. It didn't work so I called. They said her phone was old and would send out a new phone. We were okay with that, but in reality, the phone was a reconditioned phone. They said the minutes from the old phone and the new minutes would be on the phone when we activated it. That was not true, and even then, it took over 1 hour on the phone with them to get the phone activated. But still no minutes. They told us to wait 48 hours and the minutes would be on the phone. That did not happen. So I called back and they said they could not find the record of the minutes. So another 2 hours on the phone and we got the minutes. But the phone number was a 617 area code and we live in a 504 area code. They said wait another 24 to 48 hours and the phone number would cycle through. That did not happen. At this point we decided to give up on Tracfone. We would send the phone back and obtain a refund. However, they said they couldn't refund if the minutes were on the phone more then five days. But it had only been four days since the minutes were on the phone. I asked for a supervisor and she refused a refund, so I asked for another supervisor and she put me on hold and never came back on the phone. After 20 minutes I hung up and called back and they were closed. We eventually did get a 504 area code after yet another call, but they were supposed to reinstate her original phone number and as yet, that has not occurred. So, they told us over and over she would have her original number, but they just plain lied. They said they were sending a new phone and they just plain lied about that too. They said they give refunds within 5 days but they lied about that too. Susan Marrero, LouisianaU.S.A.
Entity: Internet
22, Report #259025
Jul 06 2007
07:06 AM
Tracfone Ripoff Ocala Florida
Each time I try to add time to my phone I get the same message. Unavailable I called from my phone guess what the time I just paid for is gone now because of the enormous wait time. Then you finally get through and they tell you to call from a land line. I reported this company to the Better Business Bureau. How many people must complain about a company before something real happens. I just keep getting the run around and never received any of the time back that I used up for waiting. I feel a class action law suit MUST be filed against this company. Christopher Allentown, PennsylvaniaU.S.A.
Entity: Internet
23, Report #218226
Oct 29 2006
01:36 PM
TracFone decieving information Ripoff Mexico
My Tracfone broke so I needed to get a new phone. I otherwise probably would have got a different phone, though I did have good results with my original tracfone. I went under questions and then upgrades under policies I read this If I buy a new TRACFONE, can I transfer my phone number to the new phone? Yes, you can transfer the phone number into your new TRACFONE by calling the Customer Care Center at 1-800-867-7183. I went out and bought another tracfone which was different but both were motorolla The tracfone person said i will now give you a new number so I asked why my number does not transfer She said because it's a different model however this information is under upgrades obviously I'm going to have a new model. I had to ask why it says so online and now they have to go through alot of procedures. I will not be able to know anything for 48hours at which time i must call back and see if the number was able to transfer Why? It says under UPGRADES that YES you can transfer your old tracfone number so I guess I am getting my number transferred but they reacted as if they never heard of such a thing it's obviously not a quick and simple transaction (not that they said so) So yes you can transfer your old number but it's a lengthy process So if you want to do it, have a few days to wait and definitely don't plug it in and turn it on or you'll be given a new number it also says i can transfer my units but I have not got to that point yet Joe Boston, MassachusettsU.S.A.
Entity: Nationwide
24, Report #101451
Jul 30 2004
07:36 PM
TracFone ripoff Miami, North Carolina
I am still having trouble on porting my number/service to TracFone. It was the same as in my last report to you however,I lost it and told them what they have to do within the next 24 hours. The supervisor that I spoke to briefly was Stephanie. Donna Madison, North CarolinaU.S.A.
Entity: Madison, North Carolina
25, Report #86930
Apr 07 2004
10:43 AM
TracFone ripoff Miami Florida
I bought 2 Tracfones from recieved them and neither one of them worked. Called tracfone, only to get someone who does not speak english well at all and a run around. Sent one phone back to them - with no response from them after one month - called them only to get a run around about my tracking number from the post office was incorrect. I went to the post office and got a print out of when and who signed for my defective phone and still got no where. A little note to people who pay with a credit card. Call your credit card company and tell them your situation and some companies will put a stop payment on that item and will help you fight the charge. Penny Charlestown, New HampshireU.S.A.
Entity: Nationwide

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