Tracfone ripped me off Miami Florida
This phone was purchased as a gift to my husband & me a few years ago. It was supposed to be for emergencies. The phone was activated, and we didn't even use all the free minutes (60) that came with the phone. I charged up the phone every six months. We are older than dirt, not tech saavy, and don't consider ourselves 'phone' people. I recently had an emergency. I ordered $25.83 worth of minutes online on 5/8/14, but the phone wouldn't work. It took them TWO WEEKS to inform me that the phone # now belonged to someone else, and I had purchased $25.83 worth of minutes for a stranger. OK, then just refund my money please, I said. They said NO. In fact, a dozen people, including 2 supervisors at Corporate said NO. Where I grew up, that is called stealing. Even banks, as bad as they can be, won't even try to get away with that nonsense. When people deposit money, in error, to an account that is one digit off from theirs, the bank doesn't ignore you and say 'NO'. The bank goes into the other account and gets your money and returns it to you. It happened more frequenly before computers, when people filled out paper deposit slips. Funnily enough, the customer who got the extra minutes never called customer service to find out where the minutes came from. Just your average lowlife American who figures that Tracfone made a mistake and he/she got away with something-for-nothing. In the meantime, I am out the money. It may sound like a small amount, and, believe me, I have eaten my share of sheet in life and just moved on. But this is different. It is not even in a grey area. I WILL get my money back and Tracfone will get another black mark against their name. But they don't really care, or they would have returned my money. Tracfone isn't the best or most affordable out there. There are alot of other options. Go get an unlocked phone of YOUR choice, then shop for a SIM card, with the features you want. Most have much better pay-as-you-go prices. No one has to rely on Tracfone...they are a dinosaur. Eventually, they will say NO to you, too, and steal your money. Oh, and the phone? I tossed it into the wood chipper yesterday, after the final word from the last supervisor I spoke with, which was NO! Then I filed my claim against that lowlife company.