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76, Report #355598
Jul 25 2008
11:09 AM
Legal Affadavit US National Bank Fraud Alert !!!! Irvine California
I received several calls from a man with an Indian accent claiming that his name was Justin Smith. Justin claimed that I took a payday loan in 2006 and never paid it back and owed $1595.00 He threatened that if I didn't pay it back by 11:00 AM the next day then he would send investigators to my home and work to arrest me and the fee would then go up to over $5000. I filed a police report the very next morning and they informed me that this was definitely a scam and they had no authority to arrest me and need to stop harassing me. When I got home from the police station I received another call that my fiance' took and he informed Justin that we were aware of their scam and have alerted the authorities. I've also put a call into the local Consumer Fraud office to alert them of the fraudulent activity. Nm North Chili, New YorkU.S.A.
Entity: Irvine, California
77, Report #357773
Jul 31 2008
12:17 PM
US National Bank fraud, payday loan, apology letter, threatening, money laundering Southern California nationwide
I received a phone call at 8:43pm last night, July 30, 2008, from a man with a heavy accent who asked for me by name. I said that it was I, and he launched immediately into a speech about how I owed money from a payday loan I had taken out on the Internet. He said that when the company, which he called U.S. National Bank, had tried to EFT the money I owed out of my account, it wasn't there and that I owed it now. He said that if I didn't pay by 11am the next day, he would turn it over to his investigators and I would be taken to court on all sorts of charges including money laundering. When I said that I was not aware of owing money to any company of this nature, he proceeded to read off my entire checking account number, the last four digits of my SSN, and my address. I had taken payday loans in the past but they were always paid back immediately, and I would know if I had anything outstanding. My finances are in pretty good shape at this point and I keep very good track of the little that I do owe at this point to various legitimate credit cards, student loans, etc. He also read the name of two people I had used as references back when I took out my payday loans. This leads me to believe that one of these companies sold my information at some point. I was very flustered and did not get the first guy's name, in fact I yelled at him that I didn't know what he was talking about and I hung up. He called back immediately and asked why I had hung up on him. He told me that I better cooperate if I did not want bad things to happen to me legally and he sent me to his restitution guy, who said his name was Shane Stephens. Shane said I needed to pay something now and fax an apology letter first thing in the morning for my financial slip-up. He basically called me a liar the whole time and said that they would make an example of me. I asked why I'd gotten nothing in writing and he said that 13 emails had been sent to me about it but I had chosen to ignore them. He read off my email address to me. I later checked my email including my spam folder and found nothing. I was scared and stupidly gave him a credit card number and told him to take $100 and I'd be faxing the apology letter in the morning. Then I got off the phone, googled the little information I'd been able to get from him, and found a whole list of victims who had written in on who had strikingly similar stories to mine, all of which happened in the past couple of weeks. One guy was even called that morning and asked for the exact same amount of money, $1031! I cancelled the credit card I'd given them immediately. So far I have been in contact with my local police department but the officer I have been recommended to speak with will not be in until 4pm so I will file a report then. I put a 90-day fraud alert on my SSN with the 3 credit reporting agencies, filed an online complaint with my State Attorney General office, and plan on changing my checking account number tomorrow. I also checked my credit report and found nothing amiss at this time, reported it online to the FTC, and also to ic3, which is the FBI's internet fraud division. I spoke with a lawyer who said this sounds like a common scam and he can try to sue them for me if I wish to pursue it. I don't want to at this time. I just now received another call from them asking why I had not faxed the apology letter. I told them I believed they were a scam and was in the process of reporting them. I ran down the list of the different agencies I had reported them to. The man talked over me, told me to listen to what he had to say, and I talked over him. He told me that my state Attorney General's office would be coming to get me. I told him not to call me anymore and hung up. The various numbers they've called from are: 310-562-2145, 352-636-6339, I was given 310-405-6167 as a callback #, and fax# 949-682-4841. Bh Baltimore, MarylandU.S.A.
Entity: Nationwide
78, Report #235097
Feb 08 2007
12:32 PM
US Bank ripoff Changed my authorization on my account without my consent! Louisville Kentucky
I owned a business with a business partner, and we are now going through the process of dissolving the business. My business partner had done our Articles of Incorporation back in April of 2006, and we opened our business checking account in July 2006. When we went in to open this account, we both signed on the Signature card as Joint Owner/Other. I had even signed everything on the top line and he signed on the second. Since the reasons we are dissolving the business are legal issues out of my control, my business partner apparently went to the bank and they moved me to a Signor with Limitations on this account. I've contacted the branch where this happened and they say it's because of the Articles of Incorporation he showed them! That document is dated 4 months earlier than when we even opened this account! I took the bank 38 pages of documentation that show I am an owner of this business too, but they are stating that what they did was completely legal and my authorization on the account could be changed without my knowledge! Especially given the fact that we are dissolving the business due to fraud/embezzlement issues on his part, it makes me even more nervous to know that this person has full access to these funds, and I don't. I've also asked US Bank if there's a new Signature Card on file, and there's not. Doesn't this seem illegal to anyone???? Sara Louisville, KentuckyU.S.A.
Entity: Louisville, Kentucky
79, Report #62656
Jul 03 2003
07:59 AM
US Bank ripoff this is flat out wrong and this is stealing Shelbina Missouri
On June 16, 2003 I went to my checking account via internet and noticed I was 500 overdrawn for a misc. debit. I immediatley called the bank and emailed them through customer service online to find out what the heck the 500 dollar debt was for because I did not make it. The man that I spoke with on the telephone stated it was done by the bank but didn't know what it was but that someone would contact me back that day. They didn't call back. As I wait to find out what is going on I recieve my monthly checking statement on the 20th of June and it is showing a 500 dollar withdrawal from my account for misc debit. I called again, No results, I am told this is internal within the bank. I now recieve a phone call back that afternoon and I am told by the bak that the adjustment department decided to take 500 dollars out of my account for a stop payment mistake that the bank had made in December 2002 and that they are real sorry for not notifying me for their decision. At the beginning of every month I recieve my daughters social security she recieves from her father direct deposit in this account. How can a bank say and do what this one is doing. I stopped payment on 3 checks on with confirmation letters for all of them dated 12/2/2002. The bank made the mistake of letting one of those checks go through my checking account in the amount of 500 dollars on Dec 12, 2002. My account once again bounced and it was investigated by the bank and the withdrawal of 500 dollars and the overdrafts and charges were reimbursed to my account. Now 6 months later they just overcharge my account without notice, don't bother contacting me of their decision and have now as of today 7/3/2003 have now stolen my daughters money that was direct deposited this morning from my account. The banks explaination is that this is how it is that they don't stop payments on checks for insufficient funds and have taken my daughters money--I NEED HELP--this is flat out wrong and this is stealing. I have yet as of today been notified in writing why this has occurred. I tried to close my account and they would not let me so they could take my daughters direct deposit on purpose. Joyce Salem, MissouriU.S.A.
Entity: Shelbina, Missouri
80, Report #65789
Aug 15 2003
08:16 PM
US Bank Overdraft Charges Next Day consumer fraud ripoff slow processing business demon. Huber Heights Ohio
I have personally paid an exorbitant amount of overdraft charges to US bank in the last 6 months. And this is due to their ongoing Shady Policies associated with this matter. They continue to hold deposits, and approve debit card purchases, then just rack up the charges. Let me quote my financial advisor's advice, take US Bank off the pay roll. US Bank gives you a 5 star guarantee which includes customer service. Let me tell you about my current customer service. The manager at the branch told me we hold checks for deposit for 3 business days, we will clear any withdrawals but until the check clears you will be charged overdraft fees. The district manager told me we are operating well within the banking commissions guidelines. Now, consider for a moment the current technology, we can do almost anything via computer and/or cell phone instantaneously. Yet it takes the bank 3 business days to verify via computer (latest technology) that the funds are actually there to clear for spending. Yet they can clear the checks written against my account within 24 hours. I also have another complaint, when viewing my account on-line, any transactions occurring after 4pm are posted on the next business day. But if both a withdrawal and a deposit was concluded after 4pm thus posted on the next business day, US bank processes the withdrawal pending first, then the deposit. Just another way for them to cheat me out of $33 per transaction. US Bank is shady in all their dealings, I warn everyone reading this, I will also warn everyone I associate with against this business demon. Deborah Hatton Dayton, Ohio Deborah Dayton, OhioU.S.A.
Entity: Huber Heights, Ohio
81, Report #91622
May 15 2004
08:24 PM
US Bank ripoff 290$$ in overdrfts for -.68 cents!! Kenosha Wisconsin
May 11th I got gas wrote it in check registry realized I was just over my balance by a few cents, was on my way to the bank to make a deposit of 70$ cash. Made the deposit checked the balance on my reciept, all was good. I checked my balance online it said i had 220$.... I then get 2 over draft fees SAME DAY (may 11th) of 30$ each, it ate up the 70$ deposit I made and I never even knew it. I had made several purchases that day thinking I had the 70$, one for 1.04, one for 6.00 and another for 7.00 all 3 got 34$ overdraft fees, Tried talking to several people from my local branch with no help, went in person to talk to the branch assistant manager (SUE) and got in an argument. Was personally attcked on the phone...long story short, I am now at -290$ in overdraft fees and 7.00 a day for being negative and NO ONE will even speak with me. So a -68 cents = 290.oo in fees!!! And I still haven't recieved a notice of overdrafts for anything!!!! I have been a customer even before they turned into us bank, we have an auto loan and a credit card with them, I've NEVER had an overdrat or late payment on ANY account. I am appauled at how they treat their customers!! And I feel helpless as they said my account will go onto colections and I will never be able to have another checking account ANYWHERE I have 2 kids and 290$ might not be much to some people but it is 2 weeks worth of groceries to me. Someone help please!! Obviously us bank has some issues that need to be dealt with. Jolene kenosha, WisconsinU.S.A.
Entity: Kenosha, Wisconsin
82, Report #83519
Mar 11 2004
09:14 AM
US Bank Please Read I Have Something That May Help You! ripoff, Merriam Kansas
US Bank has treated me worse than an animal. They have done everthing that you all are complaining about. I finally got my account closed with them. I have the fax # to the Presidents office it is 651-495-8224, unfortunantly I forgot the phone number, I just have a copy of my fax confirmation with them. Fax them your problem, and what city and state you are calling from and they usually have a district manager to call you. Doing business with this bank has stressed me to the max. I am glad that I am through with them. Terether Kansas City, KansasU.S.A.
Entity: Merriam, Kansas
83, Report #107815
Sep 10 2004
11:30 AM
US Bank rip-off! Bogus Overdrafts, Misleading Information! Kansas City Kansas
US Bank Ripped me out of $363.00. On 9/7/2004, I had several transactions that I had done over the weekend that had not yet posted to my account. I will admit that I needed to add $70.00 dollars to my account for them to post. So on 9/7/2004, I went and got a $200.00 loan to cover the $70.00. When I then went to the bank on 9/7/2004 and deposited the monies in the bank. I received a receipt in return that stated that my balance was $900.00. That was good news to me because those other transactions had not yet posted and I was in the clear. I then went out and used my check card for another $40.00 worth of tractions, because I had enough money in the bank to cover it. I went home and checked my account at 12:03 am on 9/8/2004, and the monies was still in theis account. Around 8:00 9/8/2004, I checked my account again and boy was I suprised. I had 5 charges of $33.00 insufficient fund fees which totaled 165.00 plus the $70.00 dollars that I had owed prior to putting the $200.00 in the bank. And to make it even worse, the statement stated that these insufficient transactions were posted on 9/7/2004 and that I did not deposit the money in my account until 9/8/2004. That was a lie. I called and argued with the bank for two hours and they finally told me that I had to pay the monie. So I went and got another $300.00 loan deposited it in the bank to cover these charges, and then the next day what do I see the $40.00 transactions that I had did the day before had bounced plus they charged me two more $33.00 insufficient fund fees. I know that they are in the business of making money but this is ridiculas. On 9/7/2004, I had 7 transactions hit on the same day. The largest check was for $455.00, and all of the rest were under $15.00. If they would have only paid the smallest one's first then I would not be out of $363.00 right now. This is the only bank that does it like this. When I asked them why did they pay the largest one and then charge me $363.00 worth of insufficient fund fees instead of just $33.00, then told me that at least that one got paid. This bank is a ripoff. I am going to try to find some laws on this and try to get a class-action lawsuit against this company. This has got to be illegal. Dee Kansas City, KansasU.S.A.
Entity: Kansas City, Kansas
84, Report #268352
Aug 17 2007
05:52 PM
Entity: Hopkins, Minnesota
85, Report #148987
Jul 08 2005
11:51 AM
US Bank Ripoff now sends SSN, Account number over unsecured e-mail! Minneapolis Minnesota
Is nothing private or protected anymore??? In the last e-mail that I posted on here, I noticed AFTER posting that my SSN, Account number... my PRIVATE information that is only to be transmitted over secure means... was not... sending via e-mail with no encryption is the same as running a TV commercial on national TV to hackers, crackers, and the like! US Bank has potentially leaked my private information that I gave them that I was guaranteed would be safeguarded to the rest of the world. Can we say potential ID theft?? I have a feeling the press and government officials will have a field day with this!!!! Any other suggestions anyone??? See also: Shawn Apple Valley, MinnesotaU.S.A.
Entity: Minneapolis, Minnesota
86, Report #93563
Jun 03 2004
06:10 PM
US Bank NSF RIPOFF It's time to actually DO SOMETHING! Bowling Green Kentucky
US Bank has raked me over the coals with the available balance overdraft fee scam and I'm ticked. I could post the details but it sounds like a story often told already. I've seen a lot of references to doing something serious about this issue but can find no info where people actually ARE doing something. If you know of a real class action suit pending or in progress against US Bank for overdraft charges (or any other bank for that matter), please let me know. Somehow I'm going to get somebody to fix these folks. If you have been screwed for overdraft charges and have documentation to back up your claim, PLEASE drop me a line. I'm going to try to compile enough case history to present to an attorney and try to get someone to pursue this. Also, if you have actually won a court decision or judgement against them, whether in small claims court or regular court, I'd like to hear from you. Be aware that, at some point, I might ask you to actually identify yourself and maybe even fax me copies of what you have. If I ask you to fax me anything, please be sure that ALL ACCOUNT NUMBERS, SOCIAL SECURITY NUMBERS, ETC ARE BLACKED OUT. I don't want to be accused of trying to harvest information for identity theft or anything like that. My only purpose will be to develop a portfolio to submit to an attorney. Please feel free to post this message on other similar boards that you may encounter. If you do so, please post it in entirety so that there will be no misunderstandings in the process. Thank you for your time and cooperation. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. Don Bowling Green, KentuckyU.S.A.
Entity: Bowling Green, Kentucky
87, Report #359180
Aug 04 2008
06:16 PM
Us National Bank, Legal Affidavit Office SCAM ARTIST Irvine California
I have been harassed for the last 2 weeks by a man with a foreign accent saying that I am being charged with fraud, money loitering and several other things for failure to repay a payday loan I never recieved. The payday loan was supposedly deposited into an account that has been closed for almost a year now!!! I called my bank and there was no such loan ever deposited into this account. The man has called himself frank watson and john hudson!!! He refuses to give me any info on this so called case and just threatens that they will be here to get me tomorrow to take me to court and then i'll go to jail. I am totally not falling for this scam and as far as I am concerned these idiots can stick it!!! The only thing that bothers me is they have my ss#!!!! The number they keep leaving on my v-mail is 949-682-1309 H1983greene gentry, ArkansasU.S.A.
Entity: Irvine, California
88, Report #361825
Aug 11 2008
06:54 PM
Us National Bank scam liars will cheat and steal from you Van Nuys California
the first contact i had with this compnay was friday.. they left me a message on cell phone and my voice mail at work.. i spoke with ray.. he had a very bad middle eastern accent andi could bearly understand him but it said to call him not to disreguard this matter.. if i do then he wishes me good luck after i got a hold of this person he went into his talk about being legal department and reading something about charges against me.. when i inquired he kept reading.. he was very rude and after reading more reports about these red dot people i am not talking to them anymore.... Sarahar2ga CONWAY, ArkansasU.S.A.
Entity: Van Nuys, California
89, Report #358203
Aug 01 2008
02:08 PM
US NATIONAL BANK Scammed me for $500 Beverly Hill California
I too was a victim of the so called bank. They started calling me on July 30th, 2008 around 1pm. I finally called back the next day after a message was left to as well telling me good luck as well. Scott Mills & Justin Smith both called me with threats. That i was going to jail for money laundering, theft by deception, internet fraud, etc. The account information that was given to me was an account that has been closed for almost a year now if not longer. But never have I did receive emails as they stated that were sent 16 times & was I never briefed on the outstanding allegations against me. I knew that I had paid the loans on that account & told them that. But needless to say I froze. I did panic!!!! They told me that I owed $1094. Of course I did pay $500 on a prepaid debit card on July 31st but the funds did not go through until this afternoon 8/1/08...I tried to call the credit card company to have them stop the transaction while it was still pending but was told they couldn't until the funds went through & I had to write a dispute letter...which I have done & is going in the mail today!!!! I did call this so called US National Bank to let them know I was on to them & filed a complaint with my state attorney general. Oh by the way call this number but block your number *67310-867-6326..You'll love it!!! It precedes to tell us that they are Al Kada & are ripping off americans!!!! People be aware..sometimes you think things like this can't happen to WAKE UP CALL they can!!! And by the grace of GOD I caught on before I sent the other $600... Marie s. louisville, KentuckyU.S.A.
Entity: Beverly Hill, California
90, Report #360813
Aug 08 2008
12:53 PM
US National Bank - Affidavidt department- A SCAM . Irvin California
I too was contacted by Justin form US National Bank today.. stating that a warrant was being filed for my arrest Monday because I failed to repay a payday loan I took out in 2004. I requested him to show me proof of all the documents they had regarding this case. He then transferred me to his supervisor Nick. All these individuals have a strong Indian accent and are very rude. They are threatning. Nick proceeded to tell me that he did not have access to my complete file, but that if I don' pay $ 1495.00 by end of business today there would be a warrant for my arrest Monday by our Sheriffs' Dept. I called my county police and just finished completing a Legal Report. I Will call the local FTC next. Someon has to Stop these guys!!! These people operate from two phone numbers 818-336-9384 and 919-340-2718. Be careful and don't fall into their TRAP!!! Dina FREDERICK, MarylandU.S.A.
Entity: Irvin, California
91, Report #358987
Aug 04 2008
11:59 AM
i received a telephone call at work from a man wiht a heavy indian accent, said his name was Steve Matthews and he was with the Legal Affidavit Office of US National Bank and that i owed them $1095.00 for a payday loan i took in 2007. i asked for the name of the company i took the loan from and he wouldn't tell me. All he would say is that tomorrow morning i would be picked up at my job and taken to court for fraud. i asked him to fax me the papers and he said he could only fax them to my attorney. i then asked for his supervisor and he put me on hold. after 10 seconds someone else got on the line and said he was Justin Mathis, the Supervisor of Legal Affidavits, he sounded like the same person. He reiterated that i would be going ot jail tomorrow if i didn't pay $1095.00 today or give him the name of my attorney i told him i didnt' have one and that he should send them to me. He said he couldn't do that because i have been convicted already. i could tell this was a scam but the scarey thing was he knew my bank account number and my social security number (the last 4 digits). i'm contacting the Attorney general's office and would like any suggestions about how i can further protect myself. annoyed Brooklyn, New YorkU.S.A.
Entity: Oakland, California
92, Report #363561
Aug 16 2008
09:00 AM
US Bank - Iowa City Towncrest Office Asked For Help, Was Blantantly Lied To Iowa City Iowa
I am a college student who ended up unemployed and in and out of the hospital for several months. I maxed out two lines of credit with US Bank and had overdraft fees during that time. Two months later I had a job again and went into the Towncrest Office to ask for help setting up payment plans that I could afford so that I could pay the money back and salvage my credit. In the four times I have gone there, I spoke with a banker and a branch manager. The first time I went, the banker said that they could set up a loan, one where my credit didn't matter which was more expensive, and one which it did matter. I told him not to apply for the credit one since I knew it would not go through, but he did it anyway, telling me he would call me back. He never called, and when I finally got a hold of him he said that I'd been denied a loan and there was nothing he could do, not even the other option he had told me of originally! I spoke with the branch manager and he said that since my credit was so bad that there was nothing they could do. He made a big show of calling around to try and help me, but all he told me in the end was that I all I could do was throw money at the accounts when I had extra. I did my best, but I was obviously having a tough time. During all this time US Bank was debiting my open (positive) account to pay for the overdraft without warning me. It wasn't until they debited my account while charges were pending on my debit card and completely wiped out my account and gave me four overdraft charges that I actually got help. I called the customer service number in tears because that was the last of my money to survive on until my next paycheck. The lady transfered me to Recovery, where I spoke to a very nice man that said I could of done something for MONTHS. He was severely pissed that the branch had not told me that I could of called them; apparently I was supposed to get a letter from Recovery but it had never shown up. He told me to speak to the Branch Manager to get the overdraft fees reversed and set me up on a payment plan. The next day I get a call from someone that was actually the person who handled one of the my lines of credit that no one had ever told me existed. I finally got ahold of another person for the other line of credit, and they all set me up for a Hardship program that I could afford without any trouble at all. If I'd known about this before I could of saved myself hundreds of dollars. I told the Branch Manager how I had gotten ahold of Recovery, and he was like, Oh, yeah. You could of contacted them. You should of gotten a letter. Not only had he failed to tell me that, he failed to tell me that my account was technically handled by another branch completely! He finally told me I had to go there to get the fees reversed. I've been lied to and at this point feel stolen from. As soon as I repair my credit I will be moving to a different bank. I would suggest steering clear of US Bank completely, but especially that branch. B.D. Iowa City, IowaU.S.A.
Entity: Iowa City, Iowa
93, Report #363405
Aug 15 2008
05:10 PM
US NATIONAL BANK Trying to SCAM me! sanfrancisco California
They sounded like they were from india but said they were in California but there names were Robert thompson and neil jones. Come on! Then they scared me trying to get me to settle out of court by faxing my credit or debit information to them. They stated they were going to go to my work or home and escort me to court if they processed the affidavit . I filed with the ftc and put fraud alerts on my credit reports. I have my bank (actually my old bank) researching to see if there were ever any deposits made from any payday loans. They need to be caught!!! I will be also filing a police report. Please respond if anyone else gets the same calls. Kxxxx danville, IndianaU.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Sanfrancisco, California
94, Report #14756
Feb 21 2002
12:00 AM
US BANK National Association, ND VISA Payment Delay Scam
It appears that US Bank Corp of North Dakota is deliberately taking large amounts of time to process credit card payments allowing them to delay the date they mark your account as paid. This in turn allows them to charge a hefty finance charge even though payment maybe received in full. On several occasions payment sent by first class mail 10-14 days ahead of the billing due date is being credited several days after the due date. A finance charge is then excessed even though the bill is paid in full.There is no way that a first class letter sent within the US to a P.O. Box will take more than 3-4 days to reach its destination. Frank Parsippany, New Jersey
Entity: Fargo, North Dakota
95, Report #5763
Jul 16 2001
12:00 AM
Us Bank- Online Charges dispute. ridiculous impossible company to deal with
I had an account a couple of years ago with US Bank in Davis California and I noticed a couple of large online service withdrawals from AOL & Prodigy internet/chat. I called Them and was told that the money would be sent back to the bank. While this was going on, checks were bouncing, etc while I was disputing these charges and eventually US Bank closed my account for not returning the papers I needed to sign for the dispute, but they never sent them to me, and when I asked for records of my account so I could dispute it I was sent someone else's bank records for his entire account from the day he started it. US Bank did at one time reopen my account so that the money could be sent back from the 2 Internet services, but they didn't leave it open the 24 hours they were supposed to so the money never made it back to the bank. The 2 Internet services will not send the money back any other way than the was it was received by them. Ever since then I have been trying to get US Bank to reopen my account so that the Internet services can refund the money to my account and for US Bank to take care of the check bounce fees which wouldn't have happened if they didn't do this, and so that I can get off of the check write system so I can get a checking and savings account going again. This is beyond ridiculous.
Entity: Davis, California
96, Report #24626
Jul 15 2002
07:06 AM
us bank ripoff victimized many consumers st, paul Minnesota
Seem us bank raised there fees, over double, without letting any one know. Being a widow and on a fixed income. I get direct deposit for my small income, well looks like the bank is going to make sure they get it all. For there new fees. that no one knew about. Why is it that the customer, has the burden of proof on them? How can companys get away with it? and we have no recource.. shirley carson city, Nevada
Entity: st, paul, Minnesota
97, Report #716549
Apr 11 2011
11:03 PM
US Bank Home Morgage Buying 2 home insuranse policy St. Louis, Missouri
On March 10, 2011 I switched from State Farm Ins to Ameriprise Insurance, policy number H101255414.  I told US Bank that I was going to switch insuranse and they said it would be alright and for me to pay for it so that it does not effect the escrow acct.  US Bank told American Security Insurance Company to buy Ins. for me.  From what I have been told, it is against the law to have more then one insuranse compay.  Not only some of my friends say this but State Farm has made statements on this subject as well.  I sent and have call American Security Insurance Company in Atlanta Ga. and they have not responded yet.  I have sent faxes to US bank and they refuse to respond as well.  US bank done this on March 10 with out my knowellege and then on April 8, 2011, US bank then sends me a letter stateing that they bought insuranse for me.  US bank never sent me a letter stateing that there was even a problem with the insuranse, nor did they even give me a chance to solve this problem. 
Entity: St. Louis, Missouri
98, Report #839598
Feb 15 2012
12:22 PM
US Bank USBank Shipped out wrong reward item and won't do anything about it Internet, Nationwide
I  used  11,900  US Bank  rewards  points  for  a  Sony  Blu-ray Wifi  DVD  player.  According  to  US Bank  these  11,900  points  are  worth  $ 238,-   On  their  rewards  website  this  item  was  described  as  a  W-Fi  DVD  player  with the  SKU  Number  64884. On my  rewards points  statement  the  item  that  I  ordered  posted  correctly  Sony Blu-ray Wi-Fi  DVD  Player   but  when  I  received  the  box  with  the  item  the  shipping  slip  only  talked  about  a  Sony Blu-Ray DVD  Player   (without  Wifi),  however  the  SKU  was  the  same:  64884. I  called  US  Bank  immediately  and  told  them  that  I  ordered  a  Wifi  DVD  player  and that  the  item  that  I  received  was  different  from  what   I  ordered.   They  transferred  me  to  their  Awards Headquarters   but  they  refused  to  talk  to  me  or  to  provide  a  RMA  number  for  a  return.    I  went  to  one  of  their  branches,  explained  the  situation  and   asked  the  lady  to  escalate  the  issue.   She  was  rude  and  arrogant  and   was  not  even  willing  to  call  her  supervisor.   The  only  answer  was  We  don't  have  anything  to  do  with  this,   nothing  we  can  do  about  it.
Entity: Internet, Nationwide
99, Report #579072
Mar 06 2010
05:14 PM
I deposited a check fromTime Warner Cable to my USBANK account. US Bank's teller said that Time Warner Cable doesnt exist and that this was a fradulent account.  My account had 2.30 in it prior to the deposit.. yes I needed the money. They rejected my deposit and charged me 32.00 for a reject fee and proceeded to charge me 26.00  a day until they closed my account weeks later.  When I tried to close my account I was told I couldnt it had been turned over to the fraud dept.. This check was deposited into my arrowhead credit union account and cleared with no issues. They then refuse to reverse the charges or admit they made a mistake.  This is a violation of every Banking regulation
Entity: ST PAUL, Minnesota
100, Report #523312
Nov 13 2009
07:53 AM
us bank lied about closing my account mtn home, Arkansas
I recently returned from a deployment in baghdad when i went home to arkansas on leave. I joined usaa because hawaii doesnt have a us bank branch on the island. When I got home i went to the local branch walked in to the teller (keep in mind i have never closed a bank account) and told her that i needed to close my account. She stated ok i can take care of that for you. So i trusted her for the fact that she works there so she should know what needs to be done. She gave me in cash what my current balance was said everything was closed and that i was all set. So i left thinking that my account was closed and i was good to go. WRONG come to find out 2 months later there were some papers that needed to be signed to actually close out your account. apparently three days after i was in there a friend of mine cashed a check that i wrote her about 6 months before i went and closed the account. Normally it should just decline it and send it back....WRONG again...the didnt tell me account never closed and that check made me in the negative. i thought the account was closed so i never checked the website. 2 months later i get a call saying i owe them like 85 bucks. I payed them off and then something else happened would you know it they still never closed the account and an old auto withdrawl came out. and so on and so forth....I just payed the collection agency 219 dollars for something that should have never happened
Entity: mtn home, Arkansas

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