VIVINT Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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26, Report #1316184
Jul 11 2016
09:16 AM
Vivint Deceptive Contracts Provo Utah
This is the ripoff of them all.  I went to cancel my services today (July 11, 2016) because I am moving from Arkansas to Georgia and was told I couldn't cancel the rest of my contract.  I thought I signed up for a 2 year contract, but they are now saying it is for 4 years and that I would have to buyout the contract for the full amount of $1920.  DO NOT USE THEM, they are expensive and you can get better service from ADT.  They are deceptive and hold their customers hostage.  There buyout policy is outrageous, what company has a buyout policy in which you must pay the total of the entire monthly payments left on the contract.  AGAIN DO NOT BUY!!!  They will come to your door and push their alarm systems down your throat.  I swerve when I get rid of them, I will never use them again.  DO NOT USE THEM!!!!
Entity: Nationwide
27, Report #1317359
Jul 17 2016
10:34 AM
Vivint Vivant Lies Provo Utah
We were cold called, the salesperson already had alot of information on us and simply asked us to confirm some of the information he already had. We did not give him permission to check our credit nor did we give him our social security numbers The next day Vivant was on my credit report within three days it was also on my husbands. We specifically told the young many we were in the process of purchasing a new home and did not want any credit inquiries on our report. He said there would be no inquires as he was unble to do that anyway. Well there it was AND next to Vivint on the report it says home furnishings. Vivant has no credibility and are liars.
Entity: Nationwide
28, Report #1371317
May 04 2017
01:00 PM
Vivint Unable to Cancel with incompatible system Nationwide
A few months after installing our system, our garage door would spontaneously open.  The alarm would be turned on or off, night or day, weekday or weekend, didn't matter.  It would constantly open.   I have had 3 technicians come to my house and replace multiple components within my garage.  It continued to open after every visit. Recently, prior to the last tech coming out, I had to call them back after waiting two weeks for communication from them which never happened.   Now the vivint app even tells me my garage doors are open when they aren't.  I am unable to trust the alarm system as a product.   They told me over the phone that when the most recent tech came out, if the condition of the equipment looked good, they would waive the cancellation fee and remove the system from my house.   The tech arrives on-site, I explain the issues, he then sits on the phone for 20-30 minutes with corporate.  He then states that someone will be reaching out to me in the next few days.   I receive a call from custer loyalty stating that they cannot cancel my service because the equipment works and they have replaced multiple pieces multiple times. They have since called back stating that they are unable to cancel my service, but that I should simply disconnect the non-functioning equipment with my alarm system.
Entity: Nationwide
29, Report #760390
Jan 21 2016
04:06 PM
Vivint Vivint Home Automation, Alarm If Vivint ever come to our home again, I'll call 911. Calgary, Alberta
Complaint Description: Vivint come to knock our door today and the sales man is very rude and doesn't understand a simple word no I first told him, I'm in the middle of something and have no time now. but he's still keep telling they need to collect our information. I then told him I'm not interested in their product, but he then come up one more stairs and trying to enter the house. and say, it won't take  you much time, I said NO!!! I want to close the door, but he then pointed the notebook in my hand  and say, I know you must like our product because you are using a computer. I have to close door in front of him, but I'm sure I will call police if he comes again. Your Desired Resolution: If Vivint come to our home again, I'll call police.
Entity: Calgary, Alberta
30, Report #1359126
Mar 01 2017
12:28 PM
Vivint Vivint home security, Vivint alarm monitoring DECEPTIVE, OUT AND OUT FRAUD! Provo Utah
We live in a small town with little to no crime. All of a sudden there were businesses having their back doors broken into, even though nothing was stolen. Shortly afterwards Vivint started coming door to door to peoples homes and businesses selling alarm systems.  My wife and I were gullable, as they used scare tactics to stress the importance of purchasing their alarm service. My wife and I both explained to the young man that we were renting and might possibly be moving the future. He then stated that the contract was a 2 year contract. When we asked him what the buy out would be if we had to move, he stated that it would be the remainder owed which was approximately three to four hundred dollars and that it was an easy process. Now we are having to move due to medical reasons and cannot afford Vivint any longer. We contacted Vivint on the phone (speaker phone so we both could listen and speak) and the customer service person was rude and obnoxious. He told us the contract was for five years and that there was no buy out like the salesperson had told us. He said we could pay for the entire five years and be done. That would have been well over $3000.00. He said we could advertise our system online via ebay or craigslist and have someone buy out our contract. Which is a joke. We are not crooks and could not mislead someone into buying a contract built on fraud and bad service.   Service is another issue all together. The camera that we had installed has NEVER worked. Everytime we called to have it checked out the service person said reboot the system and it will show up. That NEVER worked. We were also told that the alarm would not be activated by our small pets since they are all under 30lbs. That too was a LIE. Everytime we leave, we must put the alarm in 'STAY MODE' (which ignores the sensors) otherwise it will go off continueously.   I cannot believe for the life of me how a company like this is in business? Especially in our great state of TEXAS!??   If ANYONE could please let us know of any class action cases in TX. against Vivint, we would grately appreciate it.   We just keep praying that GOD will TAKE AWAY this Evil from our lives, as the stress is causing more health issues.
Entity: Nationwide
31, Report #894853
Jan 17 2016
03:28 PM
Vivint  APX Rips you off by AUTOMATICALLY renewing contract Provo, Utah
When the contract was up after five years I called to cancel and found out that they automatically renewed my contact for another year without my permission. I was never called or notified in writing that i had to write them that I wanted to cancel. The rep was rude the entire time. I was going to cancel becaused I moved into a rental until I bought my new house but the way I was treated today I will never use them again.
Entity: Provo, Utah
32, Report #741536
Jan 21 2016
05:54 PM
vivint  Buyer Please Beware!  Read the fine print Internet
 I had my home upgraded with a complete wireless home security system but I failed to read all the fine print on the contract and I did something I normally don't do and that is I failed to read the online reviews for this company. Buyer please beware!!! They have a lot of hidden fees and crooked tactics. One important thing to know is that you have three days to cancel service but I strongly suggest not even signing up unless you know everything about this company. First and foremost they are not with the BBB and after your contract is up they will try to automatically put you on another contract stating that they never received a wriiten cancellation letter. They also charge outrageously for tech visits and false alarms. Their customer service is the worst ( you'll wait forever trying to talk to the right person.) I have only had service for one full day and they are trying to give me a run around about cancelling service. I signed off on my 3 day cancellation notice and even had to change my bank acct info.  I'll keep my fax receipts and contract until they come pick up their equipment.. Buyer please beware!  I hope this helps the nect person.     
Entity: Internet, Internet
33, Report #782497
Jan 20 2016
06:56 PM
APEX Alarms/Vivint  False promises and broken agreements Internet
I was contacted by phone the first week of December 2010 by a representative saying I had been chosen to receive a free alarm system and one free months of service. I was required to pay for the second month up front but was told I could cancel at any time. They set an installation date of December 22, 2010. The day they came the grandchildren I have custody of were having Christmas at my home with their other grandparents so they did not spend much time and again stated I was obligated to pay for the second month  but the first month was free and the equipment was free as a marketing promotion all I had to do was allow them to place their sign in my front yard. The first of February I received a bill for January 22, 2011 to February 22, 2011.I called explaining I paid for this upfront and that December to january was suppose to be free i was told it would be corrected at the same time they were sending someone out to install a thermostat that could be controlled from anywhere. This scenario continued for several months until I finally told them that I was not paying anymore until they corrected the account and stopped reporting me as delinquint. Now I have collection agencies calling and bad credit reports from a company that broke the contract by one trying to charge me for equipment that was supposedly free and two trying to charge me for a month that was on my paperwork as free. I requested they come get their equipment and correct the credit reports with no satisfaction. Recently I have received at least ten calls a week from collection agencies I am filing a report with the credit bureau and the attorneygeneral for these frauds!
Entity: , Internet
34, Report #817214
Jan 20 2016
04:52 PM
Vivint APX Elderly Abuse and Ripoff Provo, Utah
Vivint RipoffMy elderly Mother moved out of her home, where she had the Vivint security system installed. She moved out of her house in April, 2010 to live with us. She could no longer take care of herself. Vivint automatically took $39.99 from her checking account for security services. This past weekend her house was broken into. We called Vivint to see why they didn't call us. They said since she disconnected her telephone line, she didn't have service. I asked why we were not contacted that she didn't have service and why Vivint was automatically taking 39.99 a month out of her account. They said they tried calling her home number, but there was no response? Really? Well, her phone was disconnnected. I asked why they didn't call one of the emergency numbers on the list and they said with their monthly service test they could only call the contract person. What? Vivint does a monthly service test and knew she didn't have a phone line, didn't contact an emergency contact, stole 39.99 a month from her account AND to top it off, Vivint says she is under contract until July, 2012 and can't get out of the contract. She signed up in 2007. She signed a 5 year contract? Are you kidding me? Chris and Tony on the Vivint phone service line told me that it was in the contract that she signed, that she had to contact them if she diconnected the phone service. Well, Number 1: She is elderly. Number 2: Vivint does a monthly service test, why didn't they contact her emergency numbers? Number 3. A FIVE year contract? Number 4. This IS elderly abuse. They charged for a service they knowingly were not providing.
Entity: Provo, Utah
35, Report #869521
Jan 18 2016
05:59 PM
vivint   security system Bay Area, California 
This is the most illegitimate company I have ever come across. First, the people who came to install the equipment did not know what they were doing. They seems so confused as to what was going on. The sales associate quoted me one price, over the phone, then tried to change the terms of the contract after it was installed. Did I mention, they did not even install the entire system because they could not figure out how to do it. Further more, the part that was installed was malfunctioning, the system would control the temperature in my home, and would not shut off. The heater kept going, and was 86+ degrees inside the house and would not shut off. The representatives did not come to assist on that day, or on the scheduled follow up appointment. We had to take the system out the wall ourselves to get the heat to go off. Do not do business with this company.
Entity: Bay Area, California
36, Report #876020
Jan 18 2016
05:15 PM
Vivint. Apex, APX BULLIES AND LIARS Provo, Utah
I am a small business owner, and have had several runn-ins with Vivint.  I have been an ADT customer for the past 5 years, and this is the third time that I have had a representitve from APEX/APX/VIVINT. come by and tell me that they had bought out ADT and that I had to sign new paperwork with them, and that they would be handleing my security account from now on.  When I asked the rep for ID he said that his shirt should be enough ID for me.  When I told him that this is the 3rd time that they had tried to do this, and that I knew for a fact that ADT had not been bought out by Vivint, and then I told him that I wanted to call ADT with him and confirm this, he freaked out and told me I was stupid and that I was going to be sorry for not just taking care of my paperwork with him.  After that happened, I called Vivint, and they told me that they do buy out ADT contracts and that I was probably on thier take over report.  When I asked Vivint to provide me with my information to prove that I was on a report, they refused.  So I asked the rep to hold for a moment.  Then I called ADT and did a three way conference call with Vivint.  When I told ADT what had happened, they told me that they NEVER sell their contracts to anyone, especially APX/Vivint.  and that this was a fraudulent sales tatic they used.  So when I brought Vivint back on the line the rep said I was mistaken, and that I had called them to come in take over my account!  When I said that was a lie, the Vivint rep hung up.  I did some checking around and called a few of the local security companies and found out that this is how Vivint does business.  They lie to customers, sign them up with two or even three contracts and then threaten the customers that they will sue them if they try to cancel.  I was also told by another dealer that they call and threaten the other security dealers if they switch any Vivint customers over to them. 
Entity: Provo, Utah
37, Report #900944
Jan 17 2016
01:57 PM
VIVINT alarm company  false advertising, no cancellation agreement Provo Utah
vivint went door to door advertising this product. I told the saleman I needed to do my budge to see if I could afford this. He said no problem, we can install this tonight and if your budget doesn't allow it then you just call in and we will cancel it. NOT TRUE. I also wasn't told it was a 42 month contract. He circled that after I signed it. All of the product was installed either. They told my husband to install it at a later date. I was told my checking account info was for a one time use and then I could make my payments. NOT TRUE. I had to put a stop payment at my bank. I have called VIVINT serveral times to cancel and they won't cancel. They told me to put it on craigslist or give it to a neighbor. Why would I do that when I don't even like your product. I wasn't told about 3days to cancel. I have only had it 2weeks and I want out. DO not get VIVINT.
Entity: Provo, Utah
38, Report #913517
Jan 15 2016
01:02 PM
vivint APX  Will not let you cancel a contract Prove, Utah 
We have been a faithful paying customer to Viviant for 39 months; this is the length of our contract. We have been paying 47.69 a month in addition to the 198.00 installation fee. Back in March we inquired how to cancel our contract, and were instructed to fax a letter in stating our intent. We did so. They mysteriously lost the letter and now they are saying we can not cancel; that we are obligated to another year because we did not cancel with in a 30 day timeframe upon the expiration of our contract, which is August 16, 2012. I called July 16, 2012 to ensure we would no longer be charged after August because of our financial hardships. I was advised they never received  our fax and passed us from person to person none of which have been professional and we were told that we missed the deadline by one day. We continue to get the speech of how important security is and how important it is to protect my kids. Ya know I already feel rotten enough that I can't afford it, and yet the knife just continues to get twisted deeper and deeper with each representative.   
Entity: Prove, Utah
39, Report #916106
Jan 15 2016
01:02 PM
vivint  lied about free 1st month payment waiver Internet
i was promised that my first month payment would be waive and they charged me every month since i started with the company new bern nc
Entity: , Internet
40, Report #916113
Jan 14 2016
06:25 PM
Vivint APX I Was Leary About Them....Good Thing! Birmingham, Alabama
A young man came to our home and wanted to sell me on a new security system for our home. We had a ADT sign in the yard and he still came to us. Anyway, I told him that we were very happy with the system that we had and that we would not be interested. Then he began to tell me that ADT was alright but that we were not fully protected. He went on to tell me that there system did not go through the phone line so there would be no interuption in service if someone cut the phone line. I told him that we were perfectly happy with the system that we had and we felt safe. He asked to come in and look at our keypad. At that moment, I told him that there was no reason for him to come into our home and that I was not going to allow him in. I had never heard of this company that he was promoting and after he left, I went online and was so glad that I did not let him inside of our home..
Entity: Birmingham, Alabama
41, Report #903739
Jan 17 2016
12:17 PM
Vivint Home Security  the endless, auto-renewing, uncancellable contract Prove, Utah
Alarm Service companies are the WORST and Vivint (pka APX Alarm) is the worst of the worst when it comes to cancellation your overpriced contract at the END of term.   They make it as impossible to effectively cancel your contract and to keep charging you past the end of the term. I paid every dime through the end of my contract even though I disconnected the equipment over a year ago during my kitchen remodel.  I called on the 15th to determine the exact process for cancelling and sent my letter as directed.  No Response.  I called on the 27th to follow up.  I had to listen to a long sales pitch...which I did politely.  Then declined their new deal.  Then the Manager says she can't accept my cancellation because it was received two days late (the contract requires at least 30 days notice...why?).  So now, I'm on month-to-month.  I said, well, then let's make it effective for after that month you feel you're entitled to.  She says, We can't accept your cancellation until after the amount is paid on the 10th. I can see it coming!  Can you?  I will call again on the 10th as she advised and I'll bet my last dollar that they will have some technical reason that my cancellation again is not acceptable.
Entity: Prove, Utah
42, Report #693466
Jan 22 2016
04:36 PM
APX Alarm Vivint Harrassment over contract Provo, Utah
A few years ago my dad living in Port St. Lucie, FL was approached by a door to door sales person from APX Alarm offering a free home security system, all he had to do was keep the sign up and pay for monitoring.  As he was confined to a power chair and it came with a remote panic button he thought it was a decent idea to help keep himself and mom safe. About a year into the contract he suddenly passed away and mom needed to move out of the house and into a nursing home. We called APX and explained the situation to them. The woman we spoke to on the phone insisted that payments must still be made because he signed a contract. By the way, my dad's name was the only name on the contract. My wife asked if this rep understood what passed away meant and offered to send APX a copy of his death certificate. The rep said you can send whatever you want but he signed a contract. We sent them a copy anyways after we stopped laughing at this woman's stupidity. It turns out the stupidity must be company wide. After dealing with at least four other people and sending them a total of three death certificates dad was still getting billed. it was only after I e-mailed them and told them that if they were going to continue to harass us that I'd turn the matter over to my attorney who would be happy to prove at considerable expense to APX that you can't enforce a contract with a dead man that I finally stopped hearing from them.
Entity: Provo, Utah
43, Report #726779
Jan 22 2016
04:33 PM
Vivint formerly APX extra charges Provo, Utah 
I too was told that my Vivint contract was for 36 months, only to find out later it was for 39 months. Shortly after our system was installed, my wife was disarming the system for the first time and accidentally tripped the alarm by nervously double punching our code numbers.  She spoke to the woman from Vivint trying to explain what was going on, by this time in a panic, but the woman cut the connection.  Approximately 1/2 hour later, a local security company showed up and I told them what had happened and they left.  Several weeks later, I received a bill from Vivint for $45.00 to cover the security companies visit.  I was never told that they would ever call anyone other than the police, ambulance or fire department.  I have contacted Vivint many times over this but they insist they want the money.  Their practices are deceptive at sales time and bloodsucking during the life of your contract.
Entity: Provo, Utah
44, Report #725519
Jan 22 2016
04:33 PM
vivint APX Scam, beyond poor service, buyer beware! Provo, Utah 
This is the worst customer service I have ever received. Worse than Direct TV. I entered a three year contract. I had the sales person write on my contract that I could cancel at any time. I set it up so that they had to bill me via mail instead of taking money directly out of my account. That was the smartest thing I did.My three year contract ended May 3, 2011. On March 8, 2011 I called to cancel services. Because I could not remember my pass code I was unable to complete business at that time. I was on the phone for approximately 20 minutes - most of that time holding. Mid-April I sent them an e-mail through their website reiterating that I wanted to cancel services. Their e-mail stated that they would respond but I never heard from them. Because I went through their website I did not have a copy of the email I sent.I called yesterday to follow up because I didn't hear from them. I found out that even though I attempted to cancel long before the 30 day notice, they automatically renewed my contract for another year. I could understand if it was a month-to-month basis but for a year? Come on... I talked to 5 people. These non- customer friendly reps must be trained to say No. I heard no in more different forms than I have ever experienced. Ibwas even told when I requested to speak to a manager that I would be wasting his time because the answer would be no.I spent an hour on the phone. Their tactics are the following: a) place you on hold hoping you hang up in frustration, b) place the blame on you for not following procedure that was in fine print in a contract you signed 3+ years ago, and c) wear you down emotionally.For a year of service I would have to pay a little over 400.00. I told them to cancel my service, bill me in full and expect a law suit to follow since I had documentation showing that in good faith I had tried to cancel long before the 30 day notice was up. I asked the manager if financially it was worth the 400.00? I did get out of the renewal but if I hadn't called prior I think I would have been stuck with this bill. I also promised them I'd spread the word regarding their abominable treatment of their customers.This is an unethical company. I am glad to be rid of them.
Entity: Provo, Utah
45, Report #755852
Jan 21 2016
04:07 PM
Vivint APX Alarm Two Years without Service Provo, Utah
First, the system broke and had to be shut down.  Then, they sent the wrong part - twice!  Then - nothing, nada [hear the crickets chirp].  Then I converted the house to a rental and tried to get my renter's name put on the system.  We'll get back to you on that... BUT they never did!  They failed to update their system with my new address and phone.  They failed to update my credit card info on the automatic billing, then tried to send my account to collections because they weren't getting paid--even though it was their fault they didn't update the information I sent them.  There is no local service team here - everything is contracted out of UT.  No response from senior management.  No apology, no lets make this right only you're going to collections! I will NEVER do business with these lying, cheating, dishonorable miscreants again.  I would rather get burgled than ripped off by the security company.
Entity: Provo, Utah
46, Report #774854
Jan 20 2016
07:30 PM
vivint.  Won't turn off alarm tripped by faulty equipment provo, Utah 
The alarm was tripped when an unknown factor caused a Medical Alert message to be sent to Vivint. However, no one in the household set off the alarm.  We were all present at the same time, which is unusal with our busy schedules.  The operator's voice came repeatedly over the intercom and asked if there was a medical situation and my son and I told him, No.  He said he would have to key in the code or give a password to have the alarm reset or cancelled.  We did not remember what they were so he suggested we call customer service.  I called and was told without the password or code, the alarm could not be disarmed right then but they would be happy to send us a letter with the password but it would take 5 to 10 days.  I asked for someone else and after a long length of time was told the letter would most likely reach me in 3 to 5 days.  In the mean time, the alarm was still blaring, until I could not take it anymore and I removed the device from the wall bracket and tossed it in the garage.  It was still blaring but but then it stopped.  This ordeal took about 30 minutes. Today someone called and told me the alarm would have gone off by itself in 15 minutes but it was tripped more then once and that is why it was taking so long to be silent.  Now I have to wait for them to come and reinstall it.  Everyone I spoke with was professional and courteous but not authorized to have the device shut off, not authorized to return my fee which coincidentally was paid by my bank the same day and not authorized to remove the equipment and close the account. The next day upon speaking to the fourth person who was higher up, for the second time, I was told that the alarm would have gone off by itself in 15 minutes unless it was retripped; if they had dispatched the police as I asked them to on the first or second call to customer service, they would have shut off the alarm and this person was authorized to reimburse the monthly fee.  He also said as he had called me back at my home number that he did not need my password or code to give me my the password.  I already discovered what the password was after speaking to the third higher up.  But, by that time, I had silenced the alarm and wanted them to remove the equipment.  However, they still do not have anything to offer for this debacle expect their apologies.  They need to change their policy with regards to cancelling an alarm that was tripped in error without the password or code.   If I had been able to speak with the fourth person the first time on the first day, I would have not had to remove the device by myself, my family and I would not have been subjected to this ordeal and the alarm could have been shut off after they were told the first time, there was no medical alert necessary.
Entity: provo, Utah
47, Report #966492
Jan 12 2016
06:45 PM
VIVINT  After written notice won't turn off system Omaha, Nebraska
Vivint, Is a home alarm system which has changed there name numerous times. Each time they changed the only way I knew was a new sign in my yard.  I was never given the opportunity to sign any new contracts. They just kept taking the money from my account.  Started with them in 2007 with a 2 year contract. We finally decided that we wanted to cancel this service in 2011. We called and they told us that our contract was not fulfilled and we would have to pay over $200.00 dollars to get it turned off. We chose to stay until the contract expired.  They said April.  We called several times after and each time we still had not fulfilled our contact, but they would not give us the day.  In October of 2012 I sent a letter and made a phone call to this company and asked that the service be terminated.  Nothing happened. Note we had told the Bank the cancel the auto payment.  On November 2nd, Vivint called our home. There was a problem with our account. They had been unable to get the payment from my account.  I told them I had cancelled on 10-19-12.  Well, now I was too late to cancel my account because my contract has already been renewed. I couldn't cancel until April of 2013.   They refuse to make any exceptions.  So they are going to require $42.xx a month until April. I call it stealing. I don't want this product. It was never installed properly and we had to error around 2 sites. We really only had access to Fire and Resue and if that was never utilized.  In addition, I now have to pay another year of city requirements to be tied into the Fire and Resue. So I am over 45 dollar a month. To me this is Organized Crime.  They are preying on the customer using made up new contracts for the dates they assign. And when you want to cancel they won't let you.
Entity: Omaha, Nebraska
48, Report #966846
Jan 12 2016
06:35 PM
Vivint Alarm  Don't expect to cancel alarm service easily, Internet 
We have had Vivint for a number of years. I called last year and spoke with a rep about cancelling the service since we placed our house on the market. I was told our contract went through Sept, but could transfer the account with no problem to the new owners. No big deal since Sept was only a few months away. Forward to Nov of the following year, we sell the house. I call Vivint and inform them that we have sold, we have provided the information to the new owners, but wanted to cancel the contract. Lo and behold, the contract was automatically renewed for another year. If the new owners do not transfer the account, we have to pay the cancellation fee. This was NEVER mentioned in the two or three times I called. Each time, it was transfer the account and it will be fine. I contacted the company about this intitial and the only option is to transfer it to someone else or pay the fee. That's it. I have used three other alarm services in the past and when we went to cancel the account, there were no problems. I understand the initial contract period to ensure the company receives the cost to install the alarm - but automatically lenthening the contract and entire year is a RIPOFF!!!
Entity: , Internet
49, Report #942307
Jan 13 2016
03:24 PM
VIVINT  Pathetic Customer Service Salt Lake City, Utah
Find someone else. Was an APEX customer by default became Vivint.  Had a 4 year contract .. after 3 equipment began to fail.   After spending hours and hours to fix bad sensors, pad issues etc. was told equipment was told old and they did not have techs to work on it anymore.  Refused to replace or repair without me paying for new equipment.   Did not arm it for about 6 months, rather than waste any more time on the phone with them. Contract expired, called to cancel, was told to email, did.  Rec'd a call from a rep about 2 weeks later to find out why I was cancelling .. I explained of course apologies over and over.  Assured me this was their fault, I agreed.  Promised all would be taken care of account shut off not monitored anymore, offered me free pad, etc. anything they could do to keep me as a customer. Called new service, 2 weeks later or so they come to install new equipment and alarm goes off.  I call again, go thru the whole story again, no record of prior conversations, assured again blah blah.  Then to top it off about 2 more weeks go by and I get a bill for 3 months of past due service.  I did not go well with the next call.  Amazing how when under contract they would do nothing to help.  When the contract ran out, they were offering the sun moon and starts ... a little too late.
Entity: Salt Lake City, Utah
50, Report #986556
Jan 12 2016
05:57 PM
apx home alarm vivint home alarm ripoffs provo, Utah
January 20th  I had Apx install a home security alarm, Then In September of the same year the pannel froze up and I had the company here to repair it and found out that it had never been working because I had vonage phone service and their system wouldnt work through them so they had to install a reciever box so it would work, So that was nine months That I paid them for services I never had but they wouldnt refund any money to me(amounting to $ 450.00) I was on a five year contract with them.   December 10th I opened up an account with a new  security company and sent a cancellation notice with vivnt, the company that apx emerged with.Well vivnt called me on the phone and told me I was legally bound to them for two more years, They told me that I did not get my services in 2007 They said it was 2009 so  I faxed them a copy of my 2007 contract and they sent me back there copy that said 2009  Thay had changed 2007 to 2009 but I still have my copy and I plan on  bringing this to the attention of the better business bureau.I am 73 years old and having hard times, How can they look at them selves in the face cheating me like this.          RIPOFFS
Entity: provo, Utah

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